Hi,

I have integrated a ticketing system in Moodle where our users can submit tickets. They receive email notifications for replies and can respond to tickets directly from their email.

However, when we add a resolution and notify the user, they receive an email with the resolution text and a "View Ticket" button. Upon clicking this button, Zoho Desk prompts them to log in, but our users haven’t created accounts on Zoho Desk—they submit tickets through the integrated system in Moodle.

My question is: how can I allow students to view their ticket history without requiring them to log in to Zoho Desk? I prefer that they do not need to sign up for or log in to our Zoho Desk portal.


Thanks