View tickets from other users is enabled but disabled for a given User the Help Center is confusing.
Hi ZohoDesk,
If you turn on the "Customers can view Tickets of other users in their account" and subsequently disable the default setting that turns this on for all so only certain users can see all tickets.....
The Help Center becomes confusing. There is now a Team section and a Accounts>All Accounts>My Own Account listing.
Could it be changed if the user doesn't have any ability to view other peoples tickets on any other account that these options are removed please?
Many thanks
Rich
If you turn on the "Customers can view Tickets of other users in their account" and subsequently disable the default setting that turns this on for all so only certain users can see all tickets.....
The Help Center becomes confusing. There is now a Team section and a Accounts>All Accounts>My Own Account listing.
Could it be changed if the user doesn't have any ability to view other peoples tickets on any other account that these options are removed please?
Many thanks
Rich