We've Introduced Some New Notification Rules & Scheduled Reports
We sneaked in an update a little while earlier today where we've done a complete overhaul of our default email templates.
In addition to this, we've also added a couple of notifications and default email templates for the following situations.
In addition to this, we've also added a couple of notifications and default email templates for the following situations.
- Acknowledging users marked on CC after receipt of a new ticket. [Email]
- Notifying a ticket owner when a task (associated with that ticket) is completed. [Email & SMS]
- Notifying all agents in a department when a new ticket is created. [SMS]
- Notifying an agent when a task is assigned to them. [SMS]
You can enable these notifications under '
Notify' section within our Setup page. [Setup -> Notify]
You can check the default templates under 'Templates' section within our Setup page. [Setup -> Templates -> Email Templates]
Let us know what you think of the shiny new templates!
Note: If you have already customized your email templates, this change won't affect you. This applies only to customers who haven't customized their templates and to customers who sign up henceforth.
Scheduled Reports
Earlier, scheduled reports could be setup only for department-specific data. In an update we shipped today, we've added that convenience to Global Reports as well.
Feel free to setup a Global Scheduled Report and let us know what you think.