The Website Form continues to be a convenient way for customers to ask for help from a company. It's quintessential and is in high preference even amongst our own customers.

Setting up a web form was pretty straightforward already on Zoho Support. But we've made it even simpler and even more intuitive today. 

Drag & Drop

You can simply drag and drop any field you want from a list of both standard and custom fields. It's just as simple to re-order fields on the form as well. 

Look & Feel

Choose various aspects of your form such as font family, font size, color, form width etc. in a WYSIWYG-style interface.

 

Attachments

Customers can now add attachments while they submit a web form. This comes handy when they would like to share a screen grab, tax invoice or a picture of a product.

Once you're done customizing the form, you can give it a name, a return URL and the domain in which you'll host it. Click on 'Save' and an embed code gets generated. You can copy-paste this code into any web page and your form is ready for use. 

If you're already using web forms, they will continue to capture tickets in Zoho Support. However, in the event of making any changes to it will require you to update the new embed code in your website.  

Here's some help from our documentation. Try the new Web Form today and let us know what you think.