we are currently using Zoho CRM and are quite happy with it. Now we are evaluating Customer Service Tools. 

Question:

Can Zoho Support have multiple differently Branded Support Communities under one instance OR would we be able to connect multiple instances with the same setup?

Background.

We ourselves built a White Label Enterprise Software Solution within the Recruitment Space. Now we would like each of our White Label Partners to have their own (brand and content) support tool, chat, forums etc. and we ourselves should be able to "jump in" to assist in some kind of second level support way...

I imagine them (our Partners) chatting with their customers and if there is a problem they cannot solve they can call us into the chat via @mention.

on the other hand we would produce all FAQ material centrally and ideally upload it centrally to all support instances.

Is there any chance either one of this is somehow possible? any idea for workaround? possibly via Zoho API? it would be fine if our partners have their own paid instance, however the systems would need to be connected somehow like in the way i described.

Thank you for your ideas.

Best

Florian