Why does zoho cc the system email address when responding to tickets?

Why does zoho cc the system email address when responding to tickets?

Hi guys,

We're wondering why Zoho CC's the system email address when responding to email tickets? It even mentions this in the help guides but doesn't explain why. What is the point of this? It looks strange on the email to see the address cc'd.

Is this necessary? How can we remove it?

Thanks.