We have a known number of distributors who submit purchase orders and technical support requests to Desk. In almost all those cases, the Account field is completed (synced with CRM)

Regularly, we end up with valid tickets marked as SPAM and unless someone checks the SPAM folder very regularly, we could miss tickets or not see them until much later.

I would like to set a workflow rule that says:

- If a ticket is flagged as SPAM - AND

- if a ticket ACCOUNT is not empty

submit for review (sent email or something like it) so someone can be trigged to "un-SPAM" the ticket if needed. 

I have a hard time finding a way/filter to identify tickets flagged as SPAM. Am I missing it? Or is there another way to accomplish the above?