Your Customer Portal is now integrated with Google Analytics
In an update we shipped last week, we've brought your customer facing self-service portal close to Google Analytics.
This'll help you understand how your Help Center is used everyday. Here's a (non-exhaustive) list of things you can do via Google Analytics for your help center:
- Identify keywords that users search for before landing on your Help Center articles.
- Monitor the time spent by users on each article page.
- Observe the navigation path of users on your Help Center.
- Understand what devices people use to access your Help Center
- What percentage of your visits are from new users and returning users respectively
Setting this up is very easy. You'll find our documentation on the same
here.
We're excited about how this would help you improve your Help Center. Let us know your thoughts by commenting below.