Creating publicly-available solutions for the most frequently asked questions just became more lucrative for you. Until now, customers would come to your self-service portal to search for solutions.
Earlier this week, we quietly slipped in 'Nice URLs' for solutions. They're much more search-engine-friendly now. So, your customers can find your solutions and community forum posts more easily!
Your solution articles are now neatly organized within sections, which are grouped under categories. This reflects in the URL too.
For example, a solution article titled "How to reset your password" within the section "Security", under the category "Account" would have the URL:
support.zillum.com/portal/helpcenter/
articles/how-to-reset-your-password/
This is also applicable to forum posts within your community. Each post will have a clean URL and each comment on the post will have its own permalink.
Nice URLs form a fundamental change that'll bring benefits across the board for all customers who're using/maintaining a self-service portal.
All your existing solution articles and community posts have already been given search-engine-friendly URLs. So, there's nothing you have to configure at all. Tell us what you think of this 'nice' little change!