ZOHO CRM App - Open Meetings Option Not Appearing

ZOHO CRM App - Open Meetings Option Not Appearing

Hello.

I have a sales rep who's using the Zoho app and says that when he selects the account, the Open Meetings option with the + sign does not appear. It doesn't matter if it's a new account with no previous meetings or an existing account. Any ideas as to why this may be happening? Is there a solution?

Thanks in advance!
John Galich