Use action responses across your kiosks with sequential actions

Use action responses across your kiosks with sequential actions

Hello Everyone,

Imagine building a kiosk that gives you full control over how actions are executed in later screens in that same kiosk. What if you could use data from a previous action later in that kiosk—with no interruptions or data gaps? This is exactly what sequential actions bring to Kiosk Studio in Zoho CRM.

Sequential actions enable you to use action responses in subsequent screens or components in your kiosk. With this enhancement, kiosks can now wait for one action to complete before moving to the next step, enabling you to use the response of that action in later screens or components.

Here's a quick example:

Let's say your first step in the kiosk creates new records. With sequential actions enabled, your kiosk waits for those records to be created and then makes them available in the next step. For example, once a new lead is created, you can immediately schedule a meeting for that lead or create a task for that record owner in subsequent screens. You can also use these new records in decision components, pass them on to another action, or trigger follow-ups without any manual setup. 

What's new? 

  1. Wait for completion: This option tells your kiosk to wait until an action is completed to ensure its response can be used in the next screen.
  2. KioskRecords: This combines GetRecords, CurrentRecords, and CreatedRecords into a single grouped view for easier access. 
  3. CreatedRecords: This option displays the list of new records created through Kiosk actions. 
  4. Kiosk Fields: This merges screen fields and action fields under one unified section for simpler configuration. 

How sequential actions can improve your kiosks

Wait for completion

To enable sequential actions for your kiosks, you must switch on the "Wait for completion" toggle. Once enabled, the kiosk will wait until the action is completed before showing users the next screen, where they can use the appropriate action responses.


By default, most actions will have this option automatically enabled. The actions for which this option needs to be manually enabled are as follows:
  1. Activities (tasks, calls, and meetings)
  2. Create record
  3. Webhooks
  4. Functions
If this option is not enabled, kiosks will be executed in parallel, without waiting for actions to be completed. Those action responses cannot be used in subsequent screens. 

Add failure path (optional) 

Enabling sequential actions for kiosks will give users the choice to add a failure path if needed. This is optional and visually different from the success path, as shown in the screenshot below.

When we enable the "Wait for completion" action, users can enable a failure path in case the action fails during execution. When enabled, the kiosk will display two paths: a success path and a failure path. You can then define the next steps in each case.

Message on load 

While actions like webhooks and functions are being executed, you can display customized messages to users.

Let's go through the use case below to see how sequential actions work in kiosks. 

Use case: Pass function outputs in subsequent screens                                                                                                                            

Let's say you want to add new leads through functions to your Zoho CRM account. Create the function to capture new lead records and save it. The output of this function will be the record IDs of newly created leads.

With sequential actions enabled, the kiosk will wait for the function to finish and produce its output (i.e., the new record IDs will be available in the next screen). The returned outputs (record IDs)become action fields in your kiosk. In this use case, we'll schedule a demo for newly created records in the subsequent screen. We'll first use the GetRecords component to get the record IDs from the function. Then we'll configure the Create Record action with GetRecords as a lookup. Finally, we'll set up the Activities action to schedule a meeting for the new record IDs.

This makes it easier to build dynamic flows that depend on real-time outputs from functions or external APIs.

Check out the video below to learn how you can use custom function outputs in a GetRecords component to fetch and display new records (via functions), and how you can schedule a demo for those records.



Now that you understand how sequential actions work in kiosks, it's time to learn about the new components and fields we've added to kiosks as a result of this new feature. 

New components in Kiosk Studio

→ KioskRecords and CreatedRecords 

With sequential actions, newly created records from the Create Record action can be displayed through CreatedRecords. To simplify your setup, GetRecords, CurrentRecords, and CreatedRecords are now grouped under a single category: KioskRecords. This gives you a unified view of all record-related options in one place.

CreatedRecords in decision components 

Currently, while configuring a decision component, you can only add conditions based on GetRecords and CurrentRecords.

With sequential actions, you can now configure a decision component by adding conditions based on CreatedRecords as well. Click KioskRecords and choose CreatedRecords to add your conditions.

CreatedRecords in action components 

You can now configure actions based on CreatedRecords in Kiosk Studio. Simply select the action you want to configure, select the record type as CreatedRecords, and complete the configuration.

Let's say you want to update a field in a created record. You can configure the Update Field action, select CreatedRecord as the record type, and configure which field needs to be updated.

Similarly, you can use CreatedRecords in various action components in kiosks. 

→ Kiosk Fields 

Previously, you could only use screen fields in your actions or create different paths in decision components.

Now you can use both screen fields and action fields under one section called Kiosk Fields, making it easier to manage all available inputs in your Kiosk setup.

Sequential action specifications

Here are some additional details related to configuring sequential actions in Kiosk Studio:
  1. You can add up to three sequential actions from webhooks and functions between the two screens in a kiosk or between the start and end state of a kiosk.
  2. The execution wait time for webhooks and Deluge functions is 10 seconds. If the action takes longer, it will be considered as having failed and will be moved to the failure path (if configured). The action will still be executed, but its response will not be available in later screens.
  3. The maximum number of fields that can be created for webhooks and Deluge functions is 25.
  4. If errors like sockettimeout, threadtimeout, or connecttimeout occur while webhook or Deluge functions are being executed, the action will be considered as having failed and will be move to failure path (if configured).
  5. Only JSONObject responses from webhooks and functions are supported.
  6. JSONArray is not supported for sequential actions.
  7. The string returnType is only supported in functions. Thus, the JSONObject response has to be parsed and sent as a string from the action.
Sequential actions are designed to make kiosks smarter, faster, and more connected, and to help you create dynamic, data-aware experiences that respond in real time.

We're sure this valuable addition to Kiosk Studio will provide users with greater control to create smoother flows. If you have any questions regarding this enhancement, please comment below and we'll get back to you at the earliest.

Thanks & Regards,
Serena Woolridge


    • Recent Topics

    • Zoho Desk EU slow/unresponsive

      Has anyone else got issues with ZohoDesk today in the EU? It takes an age to come back and if you do start typing something and try and send or save it looks like it times out. We are also getting this pic. ot I can't see anything on https://status.zoho.eu/

    • EU DC Partial Outage Resolved: A Detailed RCA

      Incident Summary Due to an overload on one of the nodes in the EU DC for Zoho Desk, the system was unable to handle the heavy load, causing a slowdown in requests and resulting in a partial outage for customers with data residing in that node. On May

    • CRM Percent custom fields: When will it show the % symbol and behave like %?

      1. Actually Percent custom fields fail to show the % symbol. 2. When in formulas Percent fields work like number: 100 x 5% = 5 ideal world 100 x 5% = 500 what happens actually 3. When importing Percent fields the % symbol has to be removed and the data

    • How to use OR when filtering using two fields

      I want to create return a list of Account Names by filtering on Field1 = "yes" OR Field 2 = "no" I can't see how to use the OR in the filter.

    • Subforms and automation

      If a user updates a field how do we create an automation etc. We have a field for returned parts and i want to get an email when that field is ticked. How please as Zoho tells me no automation on subforms. The Reason- Why having waited for ever for FSM

    • Xero Billing Data (22 instances) - Zoho (CRM) - Single Source of Truth For Client Data & Notes

      Hi - I’m trying to build out a CRM for a Single Source of Truth Currently I have 22 Instances of Xero (for legal entity purposes - can’t consolidate to one) How would I be best placed to do this? Is it possible to have all the Xero instances (22) → Consolidated

    • Select CRM Custom Module in Zoho Creator

      I have a custom module added in Zoho CRM that I would like to link in Zoho creator.  When I add the Zoho CRM field it does not show the new module.  Is this possible?  Do i need to change something in CRM to make it accesible in Creator?

    • New 2026 Application Themes

      Love the new themes - shame you can't get a little more granular with the colours, ie 3 different colours so one for the dropdown menu background. Also, I did have our logo above the application name but it appears you can't change logo placement position

    • Zoho Expense - Bi-Weekly Report Automation

      Hi Zoho Expense Team, My feature request is to please include an option to automate creation of reports bi-weekly (every 2 weeks)

    • Introducing Workqueue: your all-in-one view to manage daily work

      Hello all, We’re excited to introduce a major productivity boost to your CRM experience: Workqueue, a dynamic, all-in-one workspace that brings every important sales activity, approval, and follow-up right to your fingertips. What is Workqueue? Sales

    • PDF Generator Upgrade

      Hi Team, What will happen if I don't make any changes for existing template. Zoho just ask us upgrade but haven't tell the benefit. Zoho Corporation

    • Zoho CRM Case Notes - Share to Customer

      Hi team does anyone know the Api to set a note, against a case, to shared with customer? i cant seem to find it  cheers 

    • 500 internal server error on opening an iframe through a deluge script

      Hi Team I am trying to open an external url in an iframe through my deluge script which is associated to a custom button . By doing this i am getting an "Internal Server Error" . Please can you help me with this.

    • Zoho CRM Quotes – Subform and PDF/Writer Limitations

      Hello, I am encountering the following limitations in Zoho CRM Quotes: Custom product images cannot be uploaded in the subform – the image upload field cannot be added; only the file upload field is available. File upload placeholders cannot be used in

    • Strange behavior in CRM Number Field – Characters allowed but not "e"?

      Hi everyone, Has anyone faced this strange issue in Zoho CRM? In a Number field, it is possible to type some characters, but the character "e" cannot be entered. This was really surprising to me. Normally, a number field should restrict all characters

    • No background for video recordings, no playback speed, can't even playback longer recordings - have to download…

      Hi. We utilize heavily video messages on Slack, but wanted to migrate to Cliq with Zoho One, however very basic yet very frequently used feature is missing: backgrounds for video recordings and playback speed. We were not happy with Slack's 5 minute limits

    • Support inefficiency

      We have been asking for support for a minor adjustment for 12 days now and we haven't got a single viable resolution from support team despite there are 19 emails going between our HR team and various support emails from Zoho. 1. they do not understand

    • Can I export to PDF in Zoho Learn

      I have seen help pages where export to pdf options are available but I do not see that option available from the application. I see that exprt is available in my free trial version but that is only to html pages. I need to be able to export my manuals

    • Zia capabilities now available in the Professional edition announcement

      Hello all! The Professional edition now supports a broader set of Zia capabilities, enabling teams to bring AI into more of their everyday CRM work. From writing assistance and summaries to setup support, predictions, and recommendations, Zia can now

    • Perfomance Management - Zoho People

      Hi team, I am looking for performance management data such as KRA, goals, feedback, appraisals, etc., in Zoho Analytics. However, I am unable to find these metrics while editing the setup. Could you please confirm whether these fields are available in

    • Where Do I set 24h time format in Cliq?

      Where Do I set 24h time format? Thanks

    • Send out follow-up email in the same thread (threaded conversations in individual emails) from Zoho CRM

      Hi, I'm new to Zoho. I'm trying to send individual emails to my leads one by one. And I'll send out follow up email if I don't hear back from them later. However, instead of sending a new email, I want to reply in the same email thread so that the recipients

    • This will be long, Please bear with me - Next Gen Layout - Search

      In general, I think that Zoho are going in the right direction with the Next Gen UI. The latest update brings some nice improvements and all-in-all from a user's perspective I think the improvements are generally very good. However, there are some areas

    • Selecting all notes in a notebook

      In Windows11, I select a notebook and I get a list of notes, but only 30 notes. If I scroll down to the end, I get an additional 30 notes (and at the top it now shows 60 notes). I can keep doing this to eventually see all my notes but this is a real pain.

    • Update latitude & longitude address field API

      How do I update the coordinates of an address field from a widget? I can't modify the latitude and longitude of the address field. I think the problem is how I'm writing formdata variable. zoho_init.then(function (data) { var queryParams = ZOHO.CREATOR.UTIL.getQueryParams();

    • Filter Records in CRM API

      Hi Team, I’m currently working on a task to retrieve expired deals from the CRM. By “expired deals,” I mean deals where the closing date has already passed and the stage is not “Closed Won” or “Closed Lost” (i.e., all other stages). I tried using both

    • User Name in Zoho Cliq Not Updating Across Apps?

      We updated the name of a user in Zoho. (From Sue to Taylor) Her name has not been updated in Cliq on all apps. When in Zoho One, if I go to Cliq directly, it is correct, but if I am in another app, and the Cliq bar pops up on the bottom, it will be the

    • Ability to Use Both AND and OR When Creating Rules (Advanced Conditions)

      I'd like to be able to use more complicated logic when setting up rules. E.g. in Zoho Mail, I can choose "Advanced conditions (AND/OR) to create a rule that can be applied to multiple subject lines from the same sender. But in Zoho TeamInbox, I will have

    • Attaching files to emails within CRM Deals.

      Hello, We have recently started using the extension "Workdrive for CRM" (Related List) to view/store our documents for each Deal, instead of using Attachments. Overall it feels like a better way to go but the user experience is not so great when it comes

    • Why I can't map Account Name from lead module to Account module?

      When I qualify a lead in the bluerprint, I use automated conversion in Blueprint to automatically create Contact, Account and Deal. the Deal record and contact record has been successfully created automatically as I expect, but I can't see any account

    • Pause(1);

      I'm using scheduler to invoke an interaction via http post with an external service. The schedule code uses a for-each loop that runs so fast my external application's log files get messed-up (they are named by date-time stamp). What I'm suggesting is

    • Release Notes | February 2026

      We have rolled out another set of enhancements in Vertical Studio during February 2026, bringing improvements to Canvas customization, reporting capabilities, and data access controls. Here is a summary of what was released during February 2026: Canvas

    • Agentic Engineering with Zoho: The Next Evolution of Intelligent Systems

      The concept of Agentic Engineering is reshaping how modern systems are designed. It introduces a new layer to the way we think about artificial intelligence and system architecture. For years, most software systems have operated in a reactive way — responding

    • Engenharia Agêntica e as soluções da Zoho

      O conceito de engenharia agêntica impacta diretamente como os sistemas são projetos. Este tema inseri mais uma camada a nossa idéia de inteligência artificial. Antes o desenvolvimento de sistemas operavam de forma reativa e dependente de comandos diretos,

    • Effective project and task customization with CodeX

      Dear users, Beyond Task Lists is a series of articles aimed at showcasing the various customization capabilities of Zoho Projects. We'll discuss real life project management scenarios, use cases, and requirements that needs combining multiple features.

    • Is Zoho Sites still actively being developed?

      Hello, Is Zoho Sites still actively being developed as part of the Zoho ecosystem? I noticed that the What's New page (https://www.zoho.com/sites/whats-new.html) does not show any updates since Q1 2025. We were considering migrating our website from Squarespace

    • Set expiration date on document and send reminder

      We have many company documents( for example business registration), work VISA documents. It will be nice if we can set a expiry date and set reminders ( for example 90 days, 60 days, 30 days etc.,) Does Zoho workdrive provide that option?

    • Depositing funds to account

      Hello, I have been using Quickbooks for many years but am considering moving to Zoho Books so I am currently running through various workflows and am working on the Invoicing aspect. In QB, the process is to create an invoice, receive payment and then

    • Debit opening balances of vendors

      Dear colleagues: I am looking at the trial balance as on 31st March 2024, and punching opening balances (1st April 2024) in Zoho Books. Vendors have credit balances, by its nature, but some of our vendors have debit balances as well (e.g., we have paid

    • Zoho Books emails suddenly going to Spam since 11 Nov 2025 (Gmail + now Outlook) — anyone else?

      Hi everyone, We migrated to Zoho Books in July 2025 and everything worked fine until 11 Nov 2025. Since then, Zoho Books system emails are landing in customers’ Spam (first Gmail, and now we’re seeing Outlook/Office 365 also starting to spam them). Impacted

    • Next Page