I am trying to find a way to use the workflow configuration to automatically close cases raised over email using out monitoring pltform.

So in essene our monitoring NOC sends an email relating to a failure now it could be high memory usage just during a backup run so once it has cleared I would like the case closed.

The system receives another email confirming issue recovered.

The question is how do I close the original case based on the recover alert received.

This is a touch one as we have the data in email.

Any assistnace would be appreciated.