Zoho Desk Domain Mapping Failed

Zoho Desk Domain Mapping Failed


I was following your instructions for domain mapping in desk.zoho.com but something failed after the cname verification. When cname was verfied the desk.zoho changed its url to support.collegeon.com/... but is not reacheable, so i remove the cname from the DNS of the domain  and now desk.zoho still redirecting to my subdomain and is not reacheable i would like to disable domain mapping to continue using your url until i resolve the situation with dns.