Please help.
Over the last month we had 900 emails sent to my company support email which flows through Google Apps for Business to Zoho Desk via a hard forwarding rule. Zoho rejected roughly 20% of those emails - see image of email message -
https://goo.gl/dYwyoh . Meaning that the customer emails were never received - resulting in $10K in lost orders and $5K in damage issues, e.g. customer requesting to cancel their orders which shipped due to the fact we didn't get the their request.
This previously happened in Feb and Zoho tech fixed the issue -- stated it was an issue with the SPAM filter and that it wouldn't happen again.
There has to be a way where we can set my company email on a whitelist that NEVER gets rejected, right?
I'll email a video summary of my case to Zoho Support. Please explain what, if anything, my team is doing wrong.
If this ever happens again, we will have to move to a different platform.