Zoho Desk non esclude l'orario non lavorativo

Zoho Desk non esclude l'orario non lavorativo

Our static or customised Report, total resolution time, and also the sla , Zoho Desk doesn't exclude the no business time: 

Our business time is 9.00 am - 6.00 pm.

We have already opened another request three weeks ago  (without solutions) because also the time in HOLD is not excluded from the resolution times.
These errors are serious and significantly lower the quality of service.