We have entered business hours of 8am-5:30pm M-F and have sat and sunday with out hours . Does the time still get calculated on these days? it is appearing to and radically changing the resolution time from one day to the next.
| Date |
New Support Requests |
Closed Support Requests |
Backlog |
Great! |
Okay |
Bad |
First Response Time |
Response Time |
Resolution Time |
| 19 Apr |
1 |
4 |
331 |
0 |
0 |
0 |
33:02 hrs |
33:02 hrs |
2881:01 hrs |
| 20 Apr |
2 |
2 |
326 |
1 |
0 |
0 |
00:00 hrs |
00:00 hrs |
44:49 hrs |
| 21 Apr |
1 |
5 |
323 |
0 |
0 |
0 |
00:43 hrs |
01:04 hrs |
81:30 hrs |
| 22 Apr |
0 |
0 |
323 |
0 |
0 |
0 |
00:00 hrs |
00:00 hrs |
00:00 hrs |
| 23 Apr |
0 |
0 |
323 |
0 |
0 |
0 |
00:00 hrs |
00:00 hrs |
00:00 hrs |
| 24 Apr |
3 |
0 |
324 |
0 |
0 |
0 |
00:13 hrs |
00:13 hrs |
00:00 hrs |
| 25 Apr |
3 |
23 |
286 |
1 |
0 |
0 |
19:17 hrs |
33:48 hrs |
4287:38 hrs |