zoho desk ticket permission issues
If I want to set up a desk account for sales, with the purpose of allowing them to see the status of tickets opened by contacts they are responsible for, how should I divide the permissions? Because no matter how I adjust the sales settings, they may still see tickets that do not belong to them. Or does the system itself suggest that sales should directly view ticket data from CRM? Additionally, I would like to ask if, currently in CRM, sales need to individually enter Accounts to see tickets, or if there is a way for sales to directly view all ticket data for their associated contacts on one screen.