Hi There,

In our company, if a ticket is submitted after 3pm on a given day we would like to send a reminder email to the ticket creator that their request will not be fulfilled until the next day. I am attempting to create this rule in Zoho Desk's Workflow Rules section. However, the closest I am able to get is to a rule based on Creation Time that requires a date be entered - I am not able to leave that field blank in order to have the rule execute if after 3pm on any given day.

Has anyone found a way to accomplish this? Does anyone know a work around?

Thank you for your time!