This happened once or twice, but the emails from clients have arrived in my Outlook client an hour before it appeared on Zoho desk. We can't have this happen again and would like to troubleshoot this issue. Please see attached screenshots and video.

In the photos: timestamps do not match up

in the video: Current time: 11.14pm, latest email at 11.07pm in Outlook (mobile), latest email at 8.19pm in Desk.