Zoho Directory 2025 updates

Zoho Directory 2025 updates

Hello everyone,
Greetings from the Zoho Directory team!

2025 has been a highly successful year for Zoho Directory. We are delighted to introduce a fresh set of features, an enriched UI, and major product enhancements. These updates aim to deliver a smoother and more secure authentication process as well as enhance the user experience in the new Zoho Directory UI.

Below is an overview of the features now live, along with the latest security updates.

Features Now Live:

1. Cloud LDAP

LDAP stands for Lightweight Directory Access Protocol. Instead of installing and maintaining the LDAP server, Zoho Directory gives you an online LDAP endpoint where your users, groups, and passwords are stored and authenticated from the cloud.
Zoho Directory's Cloud LDAP works with any application, server, and device that supports LDAP.

2. BYOK

BYOK (Bring Your Own Key) is a security feature in Zoho Directory that allows organizations to use their own encryption key instead of Zoho's key Encryption key (KEK). BYOK gives your organization the flexibility to either integrate an external key manager (EKM) or manually upload an encrypted key. This key is used as the master encryption key to protect sensitive identity data stored inside Zoho Directory. With this feature, you have full control of the key that encrypts your identity data.

3. Cloud RADIUS

Zoho Directory's Cloud RADIUS (Remote Authentication Dial-In User Service) enables secure access to your organization's Wi-Fi networks. It ensures that only authorized users can access these networks without the need for an on-premise RADIUS server. Users can access the organization's Wi-Fi network using the same credentials as their Zoho Directory account through RADIUS.

4. Audit Logs

Audit logs help you to keep track of all the activities in your organization. It also enables you to detect unauthorized access or suspicious activity. You can inspect the in-depth information about a particular change, the data of the affected users, the date and time the changes occurred, and more.

5. Anomaly Detection

Anomaly detection identifies unusual, risky, or suspicious activities in your organization and highlights them in the dashboard. By enabling Anomaly Detection, the system continuously monitors user activities, login patterns, device behavior, and admin actions. If something doesn't match the user's normal behavior, it flags it as an anomaly. You can also get an overall view of the security status with a detailed dashboard view.

6. Smart Groups

Smart Groups in Zoho Directory is a condition-based user groups that automatically add users who meet certain conditions or criteria that is defined, so that admins don’t have to add them manually. Users are added to the group based on conditions like location, department, language, time zone, and more. You can define one or more conditions (smart rules), and when a user’s details match those conditions, they’re automatically added to the group.

7. Delete Users

With this release, we also bring you the option to delete users. You can now delete users from the organization when they leave the company, ensuring they no longer have access to the organizational resources. Depending on the user's roles and responsibilities, you may need to complete additional steps to remove the user from the organization, such as transferring owned data, reviewing directory-level app involvement, shifting department ownership, handling devices, and more.

Security Update: New Security Policies

The security policy framework has been revamped with more secure policies and additional user sign-in methods. The new policies are intended to enhance the complete sign-in process of your organization's users.

The policy structure has been redesigned as shown below:

1. Conditional Access Policies

With Conditional access policies, define how and when your users should be able to sign-in and access the organizational resources. When the policy is applied to users, the conditions are set for their sign-in process, along with the corresponding action that determines their access. If a user's sign-in meets the defined condition, they can access their account instantly or be allowed access after completing MFA. If the condition is not met, the user's sign-in attempt is denied.

2. Routing policies

The Routing policy defines how users of individual teams can sign in to their accounts. The members of the policy are required to sign in with the configured authentication method. It provides you with four versatile authentication modes for users to sign in, including password, passwordless, social sign-in, and IdPs.

3. Security Policies

The security policy comprises a password policy and session settings. You can enforce strong password rules, customize the user's password, and manage their sessions. With this policy, you can reduce the risk of password-related security breaches in your organization.

Wrapping up

We hope you enjoy exploring Zoho Directory's new features and enhancements along with its refreshed UI. If you have any questions or feedback, feel free to share them with us.

Regards,
The Zoho Directory Team.

    • Recent Topics

    • 554 5.1.1 – Mail sending blocked for the domain(s): [gmail.com]

      Here's your corrected text: Hello, I hope you are doing well. I was unable to send a message and received the following error: "554 5.1.1 – Mail sending blocked for the domain(s): [gmail.com]" I tried to send and deliver an email but got this error. I

    • You have reached the maximum limit of bank accounts that can be connected to Zoho Books through token.

      I can no longer connect to my bank account to download transactions into Zoho Books. I egt the error message: "You have reached the maximum limit of bank accounts that can be connected to Zoho Books through token. To connect more accounts, write to us

    • First Name in Mail

      While sending a mail/message to the user, I want only the first name to be displayed—for example: “Hi John” instead of the full name using "Hi ${Name_Field}"

    • Can you import projects into Zoho Projects yet?

      I see some very old posts asking about importing project records into Zoho Projects. But I can't find anything up to date about the topic. Has this functionality been added? Importing tasks is helpful. But we do have a project where importing projects

    • Connectivity issues with Google Calendar and third-party integrations

      Description: We are currently experiencing a critical failure with Zoho CRM third-party connections. This issue is heavily affecting our primary workflow. Symptoms: Sync Failure: Existing Zoho CRM to Google Calendar connections have been failing for approximately

    • Add Reauthentication Option for Zoho Bug Tracker Integration in Zoho Desk

      Hello Zoho Desk Team, We hope you're doing well. We would like to request an enhancement to the Zoho Bug Tracker integration within Zoho Desk. Current Limitation: At the moment, there is no option to reauthenticate the Zoho Bug Tracker integration in

    • Newby Questions

      Q1. The top bar of Zoho Books has a "Search in Banking (/) " field. What is the proper use of this text box? - Searching for Amazon for example has no results but there are transactions. - Is the search case sensitive? - Are regular expressions allowed?

    • Transaction Rule Matching

      Q1. Is there a method to have the Transaction Rules applied across multiple Bank Accounts? Q2. To match "contains" text in Transaction Rules, is a wildcard or regular expression required? Is it case sensitive? Would searching for "issue" in the following

    • Newby Questions - Vendors, Customers, and Income vs. Other Income Clarifications

      Q1. For Deposits, there does not seem to be an option for "Income". "Other Income" is an option however. What is the process to add the option to assign a deposit to type "Income"? Q2. In many cases Vendors and Customer are the same. Vendors may purchase

    • Introducing parent-child ticketing in Zoho Desk [Early access]

      Hello Zoho Desk users! We have introduced the parent-child ticketing system to help customer service teams ensure efficient resolution of issues involving multiple, related tickets. You can now combine repetitive and interconnected tickets into parent-child

    • Three Zoho Billing Limitations Blocking Standard Subscription Operations

      After working through Zoho Billing support for over a year on these three issues without resolution, we wanted to flag them to the broader community. We are curious whether other businesses are running into the same walls. 1. Cannot Prepone (Move Earlier)

    • Automation #3 - Auto-sync email attachments to tickets

      This is a monthly series where we pick some common use cases that have been either discussed or most asked about in our community and explain how they can be achieved using one of the automation capabilities in Zoho Desk. Most of our customers use email

    • Can't add a sender adress from zoho campaigns

      hi, I need to change the sender address for a campaign.  When i try to add it i get a message to say 'duplicated email address found while adding your sender address'.  This is the first campaign i'm sending so I don't understand why this message is displayed? Thanks Jane 

    • Using a custom single line External ID form as merge fields in templates

      Hey everyone, We're looking to integrate a few external systems better with our Zoho CRM, and we had hoped to use external fields for this purpose. In this case, it would mean being able to use our own inoice system's invoice numbers are a direct id compatible

    • Introducing Workqueue: your all-in-one view to manage daily work

      Hello all, We’re excited to introduce a major productivity boost to your CRM experience: Workqueue, a dynamic, all-in-one workspace that brings every important sales activity, approval, and follow-up right to your fingertips. What is Workqueue? Sales

    • Zoho CRM - Feature Request - Analytics Components Group By Week Alternative Formats

      On the Zoho CRM Analytics Components, please consider adding an option to allow group by week format to be changed to other formats such as Week Commencing or Week Ending dates, rather than the current Week Number. This would provide improved usability

    • Dashboard target enhancements

      Often individuals in IT are creating dashboards for their sales team. The ability to create a single dashboard that can be used by multiple people is key. A components for a dashboard have the ability to filter by logged in user which is great. However

    • Zoho Campaigns - Feature Request - Re-Send Existing Email Action in Automations/Journeys

      Hi Zoho Campaigns and Zoho Marketing Automation teams, I would like to suggest a feature that would make building and managing complex automations significantly easier. The Feature Introduce a “Re-Send” or “Send Existing Email” action within Automations

    • Can I write a check in Zoho Books with no associated bill?

      This currently does not seem possible, and I have a client that desperately needs this function if I am able to convert them with Quickbooks. Thank you in advance for your reply. 

    • ISO 3166-2 Compliant Country and Regions

      Zoho should consider implementing ISO 3166-2 standards for countries and regions in address dropdowns. It adds a lot of noise in the data when items added programmatically conform to ISO 3166-2 (e.g., TX for Texas, CA for Canada, etc.), but the few items

    • US State abbreviations in Address fields

      In regards to all Address fields within Zoho, Is there a way to change the State field to be the 2 letter abbreviation vs the full spelled out US State name? Example: "Washington" should be WA. I am able to type in the abbreviated state, but it's not

    • Zoho Booking - TIN vs ATIN & ITIN

      Zoho Booking Vendors allows for TAX ID values of SSN, EIN, ATIN an ITIN. There is no option for TIN. What is the method to properly add TIN to the list of taxable values for companies? For reference: Social Security Numbers (SSN) Individual Taxpayer Identification

    • How to see Statement Details Shown in Unclassified Transactions in All Transactions?

      All, The list of Unclassified Transactions show the Statement Details and Descriptions. What is the method to see that column in the All Transactions list? -Thanks!

    • Zoho Books | Product updates | October 2025

      Hello users, We’ve rolled out new features and enhancements in Zoho Books. From iOS 26 updates to viewing reports as charts, explore the updates designed to enhance your bookkeeping experience. Zoho Books Updates for Apple Devices At WWDC 2025, Apple

    • Bill sent for Payment Approval

      Zoho Books currently supports three levels of transaction approval for bills: Draft, Submit, and Approved. We are looking to add a layer of approval like a bill marked for payment before initiating payment requests through HSBC Bank. Can you please guide

    • Ask the Experts - Live Q&A webinar

      Hello Community, We’re excited to host our very first Ask the Experts session! Join us on 7 April 2026 from 11 a.m. to 12 p.m. (IST) for this live webinar Q&A session, where you will have an opportunity to connect directly with our product experts, gain

    • All new Address Field in Zoho CRM: maintain structured and accurate address inputs

      Availability Update: 29 September 2025: It's currently available for all new sign-ups and for existing Zoho CRM orgs which are in the Professional edition exclusively for IN DC users. 2 March 2026: Available to users in all DCs except US and EU DC. 24

    • Kaizen #235 - Automating record restoration using Recycle Bin APIs in Zoho CRM

      Welcome to another Kaizen week. Here's a question that came up in our developer forum: "I'm working on a piece of software to automate conversion of Leads into Deals based on order status from my company's website. There are some cases where a previously

    • Open PDFs using Zoho PDF Editor

      Hello users, In this article, we will be exploring the open PDF capability in Zoho PDF Editor to collaboratively edit PDFs, insert text and images, add fillable and e-signature fields, and more. You can upload PDFs upto 50 MB or 150 pages. Password-protected

    • One Contact with Multiple Accounts with Portal enabled

      I have a contact that manages different accounts, so he needs to see the invoices of all the companies he manage in Portal but I found it not possible.. any idea? I tried to set different customers with the same email contact with the portal enabled and

    • Bank Feeds Breaking Constantly

      Hey Everyone, I have already reached out to support about this issue but I am wondering if anyone else is having the same issue. My bank feeds keep breaking within days of me fixing them by updating the credentials. Its been happening for a while and

    • Print Sales Orders, Purchase Orders or Invoices from API

      Hello, Is it possible to use the print option that is available in Sales Orders Purchase Orders and Invoices with the API?. I don't see any information in the docs about this. Thanks

    • Timed addition to segments

      Hi there - hoping you can help me figure out a graceful way of doing this: • I want to add contacts to a Segment in Campaigns based on a Stage pick-list field value X in CRM - that bit's fine. The problem is that I only want to add them to the Segment

    • Zoho Developer AI Agent = Claude AI + MCP Server + Zoho Ecosystem

      Hello Zoho Community 👋 I’m excited to share a recent integration we’ve worked on at Officehub Tech: ✅Claude + MCP Server + Zoho Creator Zoho Developer AI Agent – an AI-powered Zoho automation platform This solution connects Zoho applications with an

    • Dynamic Questions in Zoho Forms

      Is it possible to add dynamic questions (like displaying a user’s name) in Zoho Forms? I know this is possible in surveys, but can we implement similar functionality in Zoho Forms?

    • Cliq iOS can't see shared screen

      Hello, I had this morning a video call with a colleague. She is using Cliq Desktop MacOS and wanted to share her screen with me. I'm on iPad. I noticed, while she shared her screen, I could only see her video, but not the shared screen... Does Cliq iOS is able to display shared screen, or is it somewhere else to be found ? Regards

    • Google Fonts Integration in Pagesense Popup Editor

      Hello Zoho Pagesense Team, We hope you're doing well. We’d like to submit a feature request to enhance Zoho Pagesense’s popup editor with Google Fonts support. Current Limitation: Currently, Pagesense offers a limited set of default fonts. Google Fonts

    • CRM

      How do I build an email funnel of 10 emails with decision tree ie; if yes use this email if no use this email. Also I cannot figure out how to add more groups or see my whole groups. I've set up different groups like attorneys is one group of companies/people

    • WebDAV support

      I need WebDAV support so that I can upload/download (and modify) documents from my local file system. Is anything planned in his direction?

    • Replying from same domain as a catch-all?

      I have 2 domains setup on Zoho, both with associated email addresses. They look something like this: john@example.com (primary address) john@test.com (this domain also has a catch-all setup) I use the catch-all for test.com as a public-facing email address

    • Next Page