Hello Zoho Sign team,

we are using SignForms with prefill parameters passed via URL. Spaces in parameter values are being rendered as “+” in the finalized document—even when we URL-encode spaces as %20.

This is critical for us because we prefill addresses and names where spaces must remain spaces.

Example

Using the suggested URL format:

https://sign.zoho.com/zsfl/4******Y?i=3496&recipient_name=First+Last&recipient_email=a%40a.aa&Text=word1+word2+word3

Also tested with %20 instead of +:

https://sign.zoho.com/zsfl/4******Y?i=3496&recipient_name=First+Last&recipient_email=a%40a.aa&Text=word1%20word2%20word3

Observed result in the generated document:
word1+word2+word3

Expected result:
word1 word2 word3

Questions

• Is there a supported way to pass spaces so they render as true spaces in the document?

• Is there any Sign/SignForms setting that controls how URL parameters are decoded?

• If this is a bug in how prefill parameters are processed or rendered, could you please confirm and provide a fix or workaround?

Additional info

• We see the issue regardless of whether we pass + or %20.

• Browsers tested: Chrome, Firefox, Edge, vivaldi (latest).

• Screenshots attached.

Thanks in advance for your help!