ZOHO Support API not returning all fields

I am using ZOHO Support API for one of our clients.
When i use 'getrecords' function all fields are not returned!

I tried with selectfields and without it, both returning same values/fields. I am not getting Description of Requests.

Role is CEO.

Few more questions-
If a customer Support reply for a Request, can i get reply also using above function?
addrecords function is not returning Request id. How can i get it?