I am having a problem getting all the fields from zoho support api.  I use the getRecords without the selectFields for the support api and am not getting all of the fields. I am using this url format  https://support.zoho.com/api/xml/requests/getRecords?apikey=MyAPIKey&ticket=MyTicket&portal=MyPortalName&fromindex=1&toindex=200

I only get these fields

CASEID, DEP_ID, Department, CONTACTID, Contact Name, Email, Phone, Subject, Request Id, Due Date

I cannot seem to get request Owner or anything else for that matter. 

I tried using the getFields method as well but get an error when trying to use it with zoho support.