Zoho Support Release - Web Based Help Desk Software - Great Customer Support Starts Here
We are excited to introduce our newest arrival to the Zoho Family, Zoho Support a help desk software for customer support on the cloud.
Related blog post can be read here
With Zoho Support you can easily manage and respond to an ever growing number of customer support inquiries that arrive via different channels (phone, e-mail, web). In the era of real-time communication and instant-everything, customers expect a prompt answer to their questions. With its innovative web interface, Zoho Support allows technicians to prioritize customer tickets, quickly find the appropriate response and get back to the customer as soon as possible.
Sometimes, the quickest way for customers to get support is through the self-service route. Zoho Support includes features that allow members of the support organization to easily publish solutions to known issues in a customer portal, so customers will solve their issue even before they contact your staff. In the customer portal, customers are also able to submit and track tickets.
Below diagram will explain the different modules & features that is part of Zoho Support.
We welcome your suggestions & feedback. Sign up and delight your customers by using Zoho Support.
Looking for help?
Regards,
Peter
Related blog post can be read here
With Zoho Support you can easily manage and respond to an ever growing number of customer support inquiries that arrive via different channels (phone, e-mail, web). In the era of real-time communication and instant-everything, customers expect a prompt answer to their questions. With its innovative web interface, Zoho Support allows technicians to prioritize customer tickets, quickly find the appropriate response and get back to the customer as soon as possible.
Sometimes, the quickest way for customers to get support is through the self-service route. Zoho Support includes features that allow members of the support organization to easily publish solutions to known issues in a customer portal, so customers will solve their issue even before they contact your staff. In the customer portal, customers are also able to submit and track tickets.
Below diagram will explain the different modules & features that is part of Zoho Support.
We welcome your suggestions & feedback. Sign up and delight your customers by using Zoho Support.
Looking for help?
Regards,
Peter