Hello everyone,
ZOHO support has a rather well built report system that has a lot of possibilities. We've been using those reports internally for some time to view the registered time we spent on issues, so we can easily create invoices based on this information.
Now I recently was experimenting with the filters of these reports a bit and noticed there's a difference between the 'time entry created' and 'executed time'. I first assumed those were the same so I Always filtered on 'time entry created' dates. But seeing how the 'executed time' better reflects the actual time we were working on the issue, I’d rather view all tickets with an 'executed time' falling within a certain date range (e.g. the last month). This isn't currently possible however.
Aside from better reflecting the actual time of execution, it also prevents us from accidentally not billing for work executed at the end of the month or billing the time in the next month. E.g. I’ve done some work yesterday, which was the 31st, but I write the time today, the 1st of the next month, because I haven't had the chance to earlier. Now if I filter on 'time entry created' the time I registered today, for the issue worked on yesterday, will not appear in the report.
I hope this suggestion is given some consideration and I would very much like to hear if there are others who would benefit from having this possibility added.
With kind regards,
Twan van der Leij