It's for a UK-based business.
data='Array
(
[customer_id] => 1984178000029361071
[date] => 2024-06-17
[expiry_date] => 2024-08-17
[reference_number] => Quote Request
Naomi Fux
[line_items] => Array
(
[0] => Array
(
[item_id] =>
[name] => Fast Delivery Sneeze Screen and Cake Display
[description] =>
External Dimensions : 600w x 310h x 300d in 10mm clear toughened glass
Base : Customer to silicone fix to worktop
Number of Shelves : 2
Shelf 1 Spacing : 87
Shelf 2 Spacing : 87
Shelf 1 Type : Full Depth
Shelf 2 Type : Full Depth
Sliding Doors : No
LED Lighting : No
[rate] => 425.00
[quantity] => 1
[unit] => qty
[item_total] => 425.00
[product_type] => goods
[tax_id] => 1984178000000764068
[tax_name] =>
[tax_type] => tax
[tax_percentage] => 0
)
)
[notes] => Hello,
Do you offer shipping overseas? I have been looking for this display and cannot find it in the States.
Thank you.
[discount] => 0
[vat_treatment] => overseas
[is_inclusive_tax] =>
[discount_type] => entity_level
)
But got this response:
response='Array
(
[code] => 111876
[message] => Sales to Non UK customers must be zero rated.
)
We correctly submitted a zero-rated vat_treatment for overseas, hence it should not come back with this error message when the customer is from overseas (United States in this case).
Can you please advise us how to implement a workaround for this? Or fix it on your end?