Attach and Send File with Unbilled Charges
Hi There, We are a phone company and we bill customers for their long distance usage each month. Long distance is post-paid so we create a one-time add-on as an unbilled charge on the 1st of every month for the previous month's usage. Our system computes the total charges and creates a PDF with all of the long distance call records. This is the file we would like to attach so it is sent automatically on the next billing cycle. We use consolidated billing for all of our subscriptions so all bills
US$ Price list
Hi, We are evaluating Zoho subsriptions. Can we use US$ as the base currency? we are head quartered in India but our customers are mostly outside India. best regards Mukunth
Automate Renewal Process (including auto price increases)
Hello There, First post here! We have been using various ZOHO applications for multiple businesses for a few years now and we have recently started using ZOHO subscriptions. What we are trying to achieve is: We are an insurance company for consumers and in our specific industry we have yearly price increases. From point of sale auto renew our customers in 1 years time with price increases already set with a workflow from original point of sale: Example: Mr Smith signs up to a plan at £10 per
Add-on One-time Setup Fee Field
Our company is planning on using Zoho subscriptions moving forward however we noticed that the Add-on option doesn't offer a one-time setup field. It appears this is a stand option for products but not in the Add-on setup page. I called support and they suggested I create an additional unique one-time setup fee Add-on for each Add-on service we offer, or create a single generic one-time setup fee Add-on that can be adjusted each time it is selected. I assume you will agree if a potential customer
Where is the best place to store configuration information for subscription and add-ons?
Suppose I sell web hosting. Every time someone subscribes to a plan, I want to add the web site domain so it can be automatically configured when I get the subscription_created event from Zoho subscription. If that person takes 5 extra emails as add-ons, where could I store those emails to be created automatically? We can add custom fields to customers, and invoices, but not to subscriptions. What's the best (robust) way around this?
How can i enable metered billing for specific plan when create subscription by hosted page API?
i want to enable meter billing for specific plan when a subscription create by hosted page API.
URGENT problem - Zoho Subscriptions charging cancelled subscriptions
We have a serious problem this morning with customers being charged even though their subscription has been cancelled. This is extremely concerning and we have a lot of angry customers. How has this happened and what is Zoho doing to sort the problem and ensure our customers are refunded? We will also expect a refund of our subscription charges as compensation for the time it will now take my business to deal with this problem.
Sign Up Page & Plan Widget Formatting & Testing
I am setting up Zoho Subscriptions. I currently use woocommerce subscriptions, so I get the way it all works, and I’m used to Zoho books and Zoho project/timesheet so I’m fairly experienced in Zohos ways generally, including the sometimes frustratingly inconsistent approaches across different modules. I have taken it as far as I can and have a list of queries. Many are of a nature where the answer might be that Zoho just can’t do that right now. Which is fine, better to know that than spend ages
Cannot implement Subscriptions successfully.
I have read around the community and have seen others with similar issues. I am getting code 2, "request passed is not valid.". I have reviewed samples and replies from Zoho staff and still cannot successfully create a subscription. I have tried with "customer" and "customer_id" properties, but it seems the problem exists within the "plan" property. curl https://subscriptions.zoho.com/api/v1/hostedpages/newsubscription \ -X POST \ -H "Authorization: Zoho-authtoken xx" \ -H "X-com-zoho-subscriptions-organizationid:
Authorize.net Integration
I entered in the correct Auth.net login and key info, but getting an error. Can Subscriptions be integrated to an Authorize.net Sandbox account for testing purposes?
legal documents and inflation
So how do people deal with a subscription contract. For example each plan shows headline advantages but what if the customer wants to see a more legal document showing exclusions etc. Also we may have the need to increase fees how do people handle this?
Best Way to manage single customer with multiple annual subscriptions
We have an annual software subscription and a client who will be purchasing multiple subscriptions (lets say 500) over next few years. For example, the subscription costs $100/year and the client signs up for one on 5/3/19, 2 in June (6/5/19 & 6/10/19), 3 in July (7/2/19, 7/3/19, 7/5/19), etc. We don't want to bill them $100 on each renewal date (1 in may, 2 in june, 3 in July, etc) as that would alot of invoices / payment activity as they eventually reached 500 subscriptions. How could we set
add on products
Is it possible- We have customers we would like to put on subscription but also to show them specific extra products that they could click on and would be added to their invoice. These tend to physical. I have looked through but cannot see and obvious way?
What Payment gateway is avavailable for india with Autocharge
Hello I want to create a Payment link for customers with Auto charge for customers paying in USD. Please advise how to do it. My base currency is INR thanks
Autopopulating Hosted Page Fields with Reference Parameters
Hi, I'm using a custom form (created in Gravity Forms on my Wordpress site) to collect a lot of custom information before I redirect them to my Zoho Subscription hosted page. I don't want my user to fill up his name, phone number and email again on the hosted page. I also want to be able to pass a value to a subscription custom field (which is a unique key to correlate the subscription and its corresponding entry in Gravity Forms. I tried passing the data as parameters like... https://subscriptions.zoho.com/subscribe/1e7d3fb6c1637d77184c1dcc0ce42db16a2bba0f6b053217afe8ded60e8a6aa6/Small?first_name=Abhishek&last_name=Agarwal&email=abhishek@email.com
Immediate subscription Charge
Hi there, I'm making some tests with Zoho suscriptions but I'm having some issue when I create the suscrptions the cost of the product its $509 mxn pesos that I will be charging each month, plus one time payment of instalation of 1000 mxn pesos. But when I add a client to the suscription plan, the Immediate subscription charge makes a big discount of my product instead of charging the full price plus the instalation: Instalation cost: 1000 mxn pesos Product 1: 49.23 Do you know why is making this
Turning off Prorating
Greetings! I sell a service that does not permit a prorated price. In other words, once you've bought the service, we charge you for the entire month. Is there a way to work around the prorating feature? Contrawise, is there a way to limit customer start dates to only the 1st of the following month, so an entire month can be billed without pro-rating? Thanks, Joshua Arguien
SalesIQ Chat in Subscriptions Customer Portal
Is it possible to add SalesIQ Chat widget into Subscriptions so that it's available on the customer portal and/or hosted payment pages?
Whatsapp api integration
Many people are using Whatsapp, They have api also available, Why not to integrate Whatsapp integration?
One time payment
Is it possible to use Zoho Subscription as one time billing tool and offer Subscription as add-on? Or use it as as one time billing tool only?
Zoho Subscriptions - Only Want To Apply State Tax in MA
How do I apply State Tax to a subscriptions purchased only in the state of Massachusetts. We do not want State Tax calculated for any other states? Any ideas? Thanks we
How to customer contract
Hi, We are a developed agency and we use contracts with hours for our clients. So we have a client that pays X EUR for 10 hours of work. Now we want to use ZOHO for all of our internal processes so we need a solution for this. Is it possible to create a customer contract (not SLA) where you can define hours in combination of tasks for a client. Contract : 10 hours - Ticket 1 - 2 hours spend - Ticket 2 - 3 hours spend Hours left : 5. If we made 10 hours with the client the contract must be renewed.
How to give all invoices per moth to the accounting?
Hi, we've been using Subscription for a few months. Now we ask ourselves how we can transfer the data to our tax consultant. The tax consultant uses DATEV. If I see it right, then there is no DATEV interface. The invoice export only supports CSV and Excel. The CSV export is not DATEV compatible and apparently not compatible with other accounting programs. My tax consultant would like to receive all invoices we send to our clients individually as PDF files. Unfortunately, I can't find a way to press
Show addons on the pricing table on frontend
hi. i have several products and plans, and i place a pricing table using the code of the widget. but...i can´t see the addons created for the plans. son the user can´t choose them on frontend. what am i doing bad? thanks
Stop duplicate subscriptions.
Hi all, I am testing out using the hosted payments pages for new subscribers to my platform using Zoho subscriptions. The one huge issue I see is that there is no way to stop customers setting up multiple accounts with the same email address. Is there a way to fix this?
Coupon field on 'Update Payment' hosted page
HI All, How can we add a coupon field to the 'payment update page'. We want customers to be able to input a coupon code when they update their credit card details. I have created a coupon and associated it with the main plan we have but cannot find the setting to add it to the ‘Payment update page’ hosted form. Thanks
RedSys gateway on Zoho Subscription
hi. is there any way to allow customer to pay online using redsys gateway (spain)? stripe, paypal or similar could be very expensive. otherwhise, is possible to set up an "offile" method like bank transfer? thanks
Using more than one widget on a webpage
Is it possible to have more than one widget on a page? I'd like to have several options of different, possible offerings for my customers suggested on the outcome page of a quiz I set up, but when I add the code for each widget, it changes the first one, instead of adding a new one. If it matters, I use Elementor on Wordpress. Here's what I currently have, but it's not connected to my current store system yet. I'm also struggling because only the orange one is actually a subscription (although the
Overdue invoice
I have a subscription and for testing reasons i tryed to put it in a NET 1 day, so if the subscription that is live, has an invoice in overdue, i would assume after 1 day, the subscription becomes unpaid? is this right? even for offline payments?
Metered Billing feature enabled. Unable to generate pending invoice.
I want to update an item's quantity in invoice before end of the subscription cycle using APIs. Request POST /api/v1/invoices/1740101000000098779/lineitems HTTP/1.1 Host: subscriptions.zoho.com X-com-zoho-subscriptions-organizationid: {Organization-id} Authorization: Zoho-authtoken {Auth-key} Content-Type: application/json cache-control: no-cache { "reason": "example reason", "invoice_items": [ { "item_id": "1740101000000098791", "product_id": "1740101000000072556",
Locked Plans and variable Addon
Is there a way to prevent users from changing the number of Plans on the subscription check out page but still allow a variable number of Addons?
Webhook for zoho subscription custom field update
Hi, Does Zoho Subscription provide webhook for subscription field update? There is a custom field in my subscriptions and I need to trigger webhook whenever the field's value changes. I've tried existing webhook 'When subscription is upgraded' and it's not working for custom fields. Could you suggest any solution? Thanks. Anton
Increase Number of Emails sent when Credit Card is About to Expire
We moved to Zoho Subscriptions from Chargify who's arguably the leader in subscription business billing software. Overall we've been very happy with Zoho Subscriptions! But one area that needs to be improved is the automated reminder options when a credit card is expiring. Chargify states "that about 50% of our churn rate is due to failed or expired credit cards. That’s why we equipped Chargify with the most robust set of dunning management tools available to help you deal with the “unhappy path”
Credit Notes
I just want to be sure that I have my head on right when it comes to Credit Notes. I would like to be able to offer a Referral Program where Suzy gets a credit on her account for each member she refers. If I go in to Suzy's customer record and add say a $1 Credit Note each time this happens, is it correct that her credit balance will build? So she refers 3 people in one week, making her credit $3. When her payment runs the following week, will the $3 credit automatically deduct from her recurring
Pro Rata Calculation
Hello, - Assuming that I have created a monthly, never expires plan (Auto renews until cancelled), - Assuming that I have set the Invoice Billing Date as the 1st of every month, - Assuming that the subscription can be created at any day of the month. I would like to know how the invoice amount will be calculated? I am assuming that for a monthly plan the number of days considered is 30. For example : 1. If a customer subscribes for the plan on the 21st of a month and there are 30 days in that month,
Combine multiple plans in Zoho subscription
Hello, We bought Zoho one. I am looking for a solution to combine payments automatically. Exple: 1st commitment payment - 2nd payment 5 days later - 5 X monthly payment I was thinking of subscription for which I made a plan for each type of payment but I don't know how to combine them together and then. Would you have encountered this problem and had you any idea? Thank you to you Have a nice day Betty
Disable creating invoice while subscribing.
Hi, I am creating subscription using zoho subscription API and I don't want zoho to create invoice for that subscription. Each month I am creating invoices for each subscription according to my requirement using zoho invoice API. So how to stop creating invoice for each subscription at first time. I don't need zoho automated invoice creation and I am handling interaction to zoho through zoho API only, If it creates invoice, Again i need to delete it. Any suggestion will be appreciated. Thanks.
How to remove the "Pay Now" option from the customer portal?
Hi guys, I want the "Pay Now" option from the customer portal to be removed, since we have a different method of collecting payments.
Payment page are too restrictive
Hello, I was seduced by the fact that Zoho subscription has Stripe as a payment gateway. I thought I was going to be able to handle everything with "Hosted pages". But they are way too restrictive ! Is there a solution using the API, to get all plans and options and to display them inside my web application, to pay with stripe using stripe.js in order to achieve PCI compliance. Once paid, I create a subscription/options using the API The user pays using stripe.js the ammount the API will give me
offline payment gateway
Hi Guys, Can you please let me know how I can select an offline gateway for zoho subscriptions , I have all everything setup but can't proceed to view hosted page as I need to set up a pay gate, however, i do not have a pay gate available for my country so I want to set offline payment so that customers can still register on my site and i will confirm the payment manually.
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