Shared Email Sending Duplicate Copies of Emails
Hi there, We recently have moved our info@ email to Team Inbox to trial. We set this channel up using the Microsoft setup which works fine and have 3 users. I am wanting to know: 1. When I send a new email, it will create a copy of that email and send
Move email between inboxes?
Is it possible to move emails from one team inbox to another? We would like to be able to have a single "catch-all" inbox for incoming requests, and then move the email to the appropriate department inbox. I was hoping we would be able to accomplish this
How can I migrate Shared Mailbox from Zoho Mail to Team Inbox?
I am unable to migrate mails from my shared mailbox in Zoho Mail to Team Inbox. I am the super admin of my Zoho One plan and yet I am getting an error saying only admins can do this? I don't understand the issue.
Can you sync CRM contacts to TeamInbox?
Can you sync CRM contacts to TeamInbox? Or at least upload them? From what I can see, you have to enter them manually one at a time.
How to sync read mails to GMail?
Hello I am testing Zoho TeamInbox but I have an issue with my connected GMail account. Whenever I read a mail in TeamInbox or even reply to it, the email stays as "unread" in GMail. Is this normal behaviour? I thought that with the 2-way sync of IMAP
Reply-To Match condition for Inbound Mail Messages
I've trying to setup a rule to match the "reply-to" header but can't find any condition that would match this in Zoho TeamInbox rules. The business case is that I've setup my team inbox to be a member of a google group. The result of that is that emails
Folders inside Inbox
Hello, Is there any way to create folders inside an Inbox in Zoho TeamInbox?
TeamInbox Projects Integration?
Are there plans for TeamInbox and Projects integration?
Easy way to Bulk Delete emails
We get a lot of email into our TeamInboxes and we need to go through now and delete a lot of them. Yes, we can use filters but the select all, only allows for 250 threads at a time, once you page down the screen to get that many found. Is there a way
Team does not exist error when sending emails. I can not even contact support as I can not send emails. I am the admin or the org and all is fine I belive.
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Email forwarding FROM TeamInbox?
can find plenty of instructions to forward TO teaminbox, but nothing on adding an action to a rule that allows me to forward incoming email TO my TeamInbox OUT to external emails. Situation: Have a IT tech on retainer (not my employee), need to forward
Zoho Team Inbox down for several hours
Error while processing the request! javax.mail.MessagingException: java.io.IOException: Problem communicating with the recipient server
Bulk Importing Personal/Shared contacts via csv or excel
Hi, Is there a way we can add multiple contacts or import a contact list to the personal or shared inbox? Please assist
Several Requests
Hello, is there any update on the following? * Scheduling Emails * Automatic Schedule Backups on Zoho Workdrive * Moving Emails Between Inboxes
TeamInbox - Unread
In Teaminbox there's a view "Unread" We've played around with it, no one understands what it does or how it works. In the documentation it says "Unread - This is the global view of all your unread messages irrespective of the teams or inboxes." That's
Whatsapp Calls & User Informatio
Hello, if integrated Whatsapp with Zoho Team Inbox, what does it happen with calls? They can no longer be attended as they used to be through whastapp business app? Also informatión such as profile picture is not displayed, will that be fixed? How can
Odd Authorization warnings
I'm a superadmin for Zoho One and double-checed that I was an Admin role in Teams. Every once in awhile, I'll get a strange notification that I can't do something (usually deleting something although I am under the 250 thread limit). Is there somewhere
Office 365 Shared Mailbox's (follow up)
I saw this post, https://help.zoho.com/portal/en/community/topic/office-365-shared-mailboxs-teaminbox and the answer from Jaffrina, but I'm not sure if it's correct. My goal : configure a incoming IMAP channel with a Shared mailbox from Office 365. The
Inviting users without email accounts
I have a team of 3 that need to access a central enquires@ mailbox. So TeamInbox seems perfect. But the team members don't have their own email accounts/addresses, so how can I invite them to the TeamInbox team? In Team > Members > Add Members, I can
How to mark email as "Unread" in Zoho Team Inbox?
We are trying to start using Zoho Team Inbox, but the problem we are facing is that we can't find a way to mark an email as "unread." I know that this is possible in the Team Inbox app, but it appears it isn't possible in the app in the web browser. Is
Custom Reports/Analytics in Zoho TeamInbox
Can you create custom reports/analytics in TeamInbox. For example I would like to see how many requests came in based on certain tags or topics.
SLA Hours
Is there any way to have any kind of business hours set? For instance if we receive an email after work hours the response rule flags it as over the response time even though we are closed at that time.
Organization templates in personal inboxes
Hey All! I'm wondering, is it possible to set up some templates for all users in TeamInbox used no only for shared inbox but in the same time, possible to use by each user in their own e-mails sent from thirs personal inbox? Thank you in advance!
About Signatures
I have multiple sender email addresses in my Inbox. Can I change the signature each time I change the sender email address? 【Reason】 Because I need to change the sender email address for each customer and change the signature with it. Any suggestion
Recommended Forwarding Providers for TeamInbox
I'm looking for recommendations on which forwarding provider people use to forward their emails into TeamInbox? Thanks! James
Deliverability problems in Zoho Teaminbox
Hi, we have intermittent issues where other mail servers reject the mail for DMARC policy reasons. Remote server returned '550 5.7.509 Access denied, sending domain [redact].com does not pass DMARC verification and has a DMARC policy of reject.' We have
Mobile phone custom variable in signatures
Hi, We are using the {{user.mobile}} variable to show the user's mobile phone in the email signature. The problem is that we cannot get anyone's mobile numbers to appear. All users have a mobile number defined in their Zoho profile, as well as their Account
How do I reorder tags?
I have quite a few tags in TeamInbox, but they always display in a seemingly nonsensical order. Is it possible to rearrange tags? Or sort them alphabetically?
Are you planning to add eWidget to teaminbox?
Hey, Are you planning to add eWidget to teaminbox? Congratulations, the inbox is great for teams - message templates, the possibility of delegation (assign), watching selected e-mails is excellent
Cannot archive or unassign message
One of our company's users has a TeamInbox message that cannot be archived, and cannot be unassigned from that specific user. Any assistance with troubleshooting would be highly appreciated.
Maximum number of rules that can be created
チームごとに作成できるルールがあります。 作成できるルールの数に制限はありますか?
Bugs
Hi, I've noticed that the "Compose Email" and "Tabs Menu" are missing on Zoho One; they no longer appear. Additionally, when attempting to attach an image by dragging and dropping it onto the email, it doesn't attach properly, and a blank file is sent.
Zoho Team Inbox is Down
It gets stuck on permaloading, can not access it.
open status
Hi Does anyone know a way that changes the behaviour of the open filter. At the moment 'unassigned' shows emails not yet assigned, and 'open' shows assigned emails not archived. Thats a little un-intuituve as an email is 'open' even if it is assigned
BUG - Labels Not getting applied - Rule
Hello, I have a rule where if sent an email to a domain @domain.com or receive an email to that domain it auto puts a label to it. It is not working unfortunately since several days/weeks ago. I would be very grateful if you could check it. It used to
Adding Contacts by Bulk to Each Team Inbox
Hello, Is there a way that we can import contacts by bulk? We already set up the team inboxes but unintentionally missed adding the contacts. If adding them by bulk is not possible, what alternative options we can perform to achieve this goal?
Trash - Delete All
We use 6 inbox shared (via IMAP). The Trash bin contains a lot of messages. Is it possible to delete them all permanently? Is there a rule to empty trash bin after xx days? Deleted permanently message in TeamInBox are deleted permanently in the related
Bug on email coment section
Hello, email coment sections loads indefintely. I believe it is a bug as I can not see any kind of message and loading gif appears permanently.
Integration with Zoho Books and Team Inbox
Hello, now with the new release of Whatsapp inside Zoho Team Inbox it makes more sense than ever to be able to sync contacts between Zoho Team Inbox and Zoho Books. For our organization Zoho Team Inbox Contacts module is completely useless due to not
From address in personal inbox
Hello, I have set up a personal inbox in Teaminbox via email forwarding from my Zoho Mail account. I would like to use the email address of the team as from address in my personal inbox, but can not choose it and cannot create it as personal sender address,
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