Share TAGS between inboxes from diferent TEAMS
Hi, it very important to have tags than can be shared between several inboxes and different TEAMS. An option to use also in private inboxes would be appreciated. We have 3 Teams in our organization but need to create 3 different tags for the same thing.
Rules Not Working
I am currently in trial with Zoho TeamInbox (looking to move over from FrontApp), and the Rules function is not working at all after turning it on. See attached screenshot. Is it not working because I am in trial and not paying yet? Please advise.
google account through SMTP - outgoing email issues
Please help, I am using TeamInbox and I have connected my google account through SMTP on shared Inbox. All of the outgoing (sent emails) show up in the inbox rather than the sent box, this is cluttering my inbox and causes confusion. It is not only for
Custom Reports/Analytics in Zoho TeamInbox
Can you create custom reports/analytics in TeamInbox. For example I would like to see how many requests came in based on certain tags or topics.
Ability to Use Both AND and OR When Creating Rules (Advanced Conditions)
I'd like to be able to use more complicated logic when setting up rules. E.g. in Zoho Mail, I can choose "Advanced conditions (AND/OR) to create a rule that can be applied to multiple subject lines from the same sender. But in Zoho TeamInbox, I will have
SLA Hours
Is there any way to have any kind of business hours set? For instance if we receive an email after work hours the response rule flags it as over the response time even though we are closed at that time.
Organization templates in personal inboxes
Hey All! I'm wondering, is it possible to set up some templates for all users in TeamInbox used no only for shared inbox but in the same time, possible to use by each user in their own e-mails sent from thirs personal inbox? Thank you in advance!
HotKeys for TeamInBox essential, in Zoho Mail, why not TeamInBox?
This is absolutely the biggest downfall for me with TeamInBox. First response to customer queries require the most 'hotkeys' for canned responses. PLEASE - Integrate this feature as a priority as I can't fathom why it is not the most important feature!!]
Team Inbox Error
Inbox cannot "fetch mail". Please resolve asap, it's a huge part of our teams workload! And also just keeps spinning and will not load. Alison Get My Refund
About Signatures
I have multiple sender email addresses in my Inbox. Can I change the signature each time I change the sender email address? 【Reason】 Because I need to change the sender email address for each customer and change the signature with it. Any suggestion
Teaminbox slow an hour behind downloading emails
Anybody else with this problem? gmail channel.
Recommended Forwarding Providers for TeamInbox
I'm looking for recommendations on which forwarding provider people use to forward their emails into TeamInbox? Thanks! James
Deliverability problems in Zoho Teaminbox
Hi, we have intermittent issues where other mail servers reject the mail for DMARC policy reasons. Remote server returned '550 5.7.509 Access denied, sending domain [redact].com does not pass DMARC verification and has a DMARC policy of reject.' We have
Mobile phone custom variable in signatures
Hi, We are using the {{user.mobile}} variable to show the user's mobile phone in the email signature. The problem is that we cannot get anyone's mobile numbers to appear. All users have a mobile number defined in their Zoho profile, as well as their Account
How do I reorder tags?
I have quite a few tags in TeamInbox, but they always display in a seemingly nonsensical order. Is it possible to rearrange tags? Or sort them alphabetically?
Are you planning to add eWidget to teaminbox?
Hey, Are you planning to add eWidget to teaminbox? Congratulations, the inbox is great for teams - message templates, the possibility of delegation (assign), watching selected e-mails is excellent
Urgent. Search is broken in Team Inbox
Hi there, Zoho TeamInbox Search is not working correctly. Email results are not showing up even though the email is clearly there . Search is only bringing up old email chains. Not stuff I just sent even This is causing a MASSIVE headache as we can't
Internal Error When Accessing Team Inbox.
All our users are seeing this error in teaminbox. Because its a critical tool kindly resolve this issue ASAP.
Cannot archive or unassign message
One of our company's users has a TeamInbox message that cannot be archived, and cannot be unassigned from that specific user. Any assistance with troubleshooting would be highly appreciated.
Maximum number of rules that can be created
チームごとに作成できるルールがあります。 作成できるルールの数に制限はありますか?
New guidelines of Google and Yahoo
Dear users, Google and Yahoo have introduced their new guidelines for email standards to take effect starting this month. To protect their users from spam and fraudulent emails, they've mandated email authentication for the emails sent to their users.
Bugs
Hi, I've noticed that the "Compose Email" and "Tabs Menu" are missing on Zoho One; they no longer appear. Additionally, when attempting to attach an image by dragging and dropping it onto the email, it doesn't attach properly, and a blank file is sent.
TeamInbox - Assign To Others List Incomplete
In TeamInbox, the "Assigned to others" list is limited to only 4 members. Is this limit defined in a setting?
Unable to migrate from Front
I'm trying to migrate from front, the migration tool worked for 2 mailboxes but, for the others I tried several times without success. Th tool say migration done without error but there are not any email in teaminbox
Zoho Team Inbox is Down
It gets stuck on permaloading, can not access it.
open status
Hi Does anyone know a way that changes the behaviour of the open filter. At the moment 'unassigned' shows emails not yet assigned, and 'open' shows assigned emails not archived. Thats a little un-intuituve as an email is 'open' even if it is assigned
Zoho Teaminbox and Zoho CRM
Hi, I see you have a new feature to associate emails in teaminbox to crm in a related list https://www.zoho.com/teaminbox/whats-new.html I would be great if you could add a picker in teaminbox so teaminbox users could manually associate an email thread
Tags Not Working On One Specific Email
One particular Email in our TeamInbox produces an error when any member of the team tries to tag it:
O365 authentication error
How do we associate the shared email address, with the zoho user id? we cannot get o365 authentication to be approved due to error "authentication failed due to selected emaild is not matched with registered emaild" all is good on office side, so am
BUG - Labels Not getting applied - Rule
Hello, I have a rule where if sent an email to a domain @domain.com or receive an email to that domain it auto puts a label to it. It is not working unfortunately since several days/weeks ago. I would be very grateful if you could check it. It used to
Adding Contacts by Bulk to Each Team Inbox
Hello, Is there a way that we can import contacts by bulk? We already set up the team inboxes but unintentionally missed adding the contacts. If adding them by bulk is not possible, what alternative options we can perform to achieve this goal?
Trash - Delete All
We use 6 inbox shared (via IMAP). The Trash bin contains a lot of messages. Is it possible to delete them all permanently? Is there a rule to empty trash bin after xx days? Deleted permanently message in TeamInBox are deleted permanently in the related
Bug on email coment section
Hello, email coment sections loads indefintely. I believe it is a bug as I can not see any kind of message and loading gif appears permanently.
Integration with Zoho Books and Team Inbox
Hello, now with the new release of Whatsapp inside Zoho Team Inbox it makes more sense than ever to be able to sync contacts between Zoho Team Inbox and Zoho Books. For our organization Zoho Team Inbox Contacts module is completely useless due to not
personal inbox with zoho one
personal inbox with zoho one We are not able to create personal inboxes :( We get this error: "With your current subscription you cannot create private inboxes." We use Zoho One... How can we upgrade our subscription and use personal inboxes?
From address in personal inbox
Hello, I have set up a personal inbox in Teaminbox via email forwarding from my Zoho Mail account. I would like to use the email address of the team as from address in my personal inbox, but can not choose it and cannot create it as personal sender address,
Teaminbox not receiving messages from Apple email accounts
All emails sent from the following Apple email domains to our Teaminbox are failing to be delivered: mac.com me.com icloud.com I have tested this with our staff Zoho mail accounts, no problems there. These messages are only failing to get delivered to
Office 365 Shared Mailbox's - TeamInbox
Hi There, I'm currently on a trial of TeamInbox and finding it great but wanted to ask if it's possible to add our O365 Shared Mailboxes in. Had no problems with personal but I just get a message saying "Sorry, request cannot be actioned". How do I go
Teaminbox attachments are blocked for one user
One user in our team can no longer download attachments from Teaminbox. Details: User can download attachments from Zoho personal email Attachments from Teaminbox are blocked (see attached) Issue happens in different browsers Issue only impacts one single
showing 2 sent emails
Hi Zoho TeamInbox has started showing 2 sent emails when sending from it. It only sends the email once however. I have tried turning off the "save copies of messages in the sent items folder" setting which does work, however we still use outlook for our
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