What is your support policy?

At Zoho, we believe every customer is important and is the reason for our existence. We also realize that our growth lies in keeping our customers happy. All questions submitted will be replied within 24hrs, except weekend's and public holidays.

Zoho Provides e-mail & telephone support (during the business hours) for signing-up, usage assistance, problem diagnosis and resolution, clarification in documentation, and technical guidance.

Support Entitlement

We offer Free Edition Support Evaluation Support
Paid Customer Support
Business Hrs 8 x 5 24 x 5 24 x 5
Email Response Time 2 Business Days Within 24hrs Within 24hrs
E-Mail Incidents Unlimited Unlimited Unlimited
Telephone *

Toll Free Access *
Remote Assistance
Customer Portal Access

* Telephone Support is available only for Books, CRM, Creator, Invoice, Mail, Reports & Support. For all other Zoho services, please submit your request and we will respond to you as early as possible

Browse section in "Zoho Common FAQs"