App Spotlight : PagerDuty for Zoho Cliq

 

App Spotlight brings you hand-picked apps to enhance the power of your Zoho apps and tools. Visit the Zoho Marketplace to explore all of our apps, integrations, and extensions.

In today's fast-paced world, seizing every moment is essential for operational success, minimizing downtime, and skillfully handling incidents. Introducing the PagerDuty Extension for Zoho Cliq, a powerful solution that streamlines incident management directly within your communication platform.

Let's examine how this integration effectively manages incidents using an enterprise-grade incident management platform that builds resilience over time.

Why does this integration matter?

Imagine you're a business juggling between multiple services, customers, and deadlines. An unanticipated outage can turn everything into chaos. What you need is:

• Faster Incident Resolution: The ability to receive real-time bot calls that take immediate action reduces outage and ensures quick service restoration. This is particularly valuable for businesses operating in industries where each second counts, such as healthcare or e-commerce.
  
• Improved Team Collaboration: Centralizing incident management within Zoho Cliq allows teams to discuss, strategize, and resolve issues without the need to switch between multiple tools. This approach enhances productivity and minimizes the risk of miscommunication.
  
• Data-Driven Decision Making: Service insights enable businesses to analyze incident trends, identify recurring issues, and implement preventive measures. Over time, this practice reduces the frequency of incidents and optimizes service reliability.
  
• Increased Customer Satisfaction: Faster resolution times and improved service reliability translate to better customer experiences, strengthening trust and loyalty.  

Trigger, view, and manage incidents

Incident response is an organized approach to addressing and managing an incident. The goal isn't just to solve the incident but to handle the situation to limit damage and reduce recovery time and costs.

• With the PagerDuty extension, you can quickly view, manage, and monitor incidents directly from the PagerDuty Widget under the Incidents tab, with details like title, urgency, and assignee.
  
• Take immediate action by resolving, reassigning, or adding notes to incidents and filtering them based on status for better focus. You can seamlessly switch between services to handle incidents across different teams or projects.
  
• Use the /viewincidents slash command to access your incident list in any chat instantly.
  

Incidents are triggered when an active service (on-call, not disabled, or in maintenance mode) receives an event. They escalate automatically based on the service’s escalation policy, ensuring swift and efficient resolution.

• Zoho Cliq offers multiple convenient ways to create and trigger incidents! Use the "Create Incident" button in the Incidents tab, transform messages into incidents with the Create Incident message action, or leverage the /incident slash command and Create Incident bot menu action. Simply fill in key details like title, impacted service, assignee, priority, urgency, and description.

Bot Calls

Centralize alerts to improve response times by keeping teams connected and proactive during critical incidents. This can be achieved by mapping Cliq channels to services and enabling bot call alerts. Designate specific users to receive instant notifications. When an incident is triggered, the assigned user will receive an immediate bot call with an automated explanation of the outage that includes the title and nature of the incident.

​

During the call, engineers can quickly take action using intuitive buttons:

• Acknowledge: Confirm that you've received the alert and are on it!
  
• Resolve: Harness the opportunity to tackle and resolve the incident in real-time, cutting down response time significantly.
  
• Reassign: If the situation is urgent or the assigned engineer is engaged, you can escalate the alert to senior engineers or reassign it to someone available.
  

Track and Visualize Service Insights

• Rapidly monitor service performance and incident trends in the PagerDuty Widget under the Service Insights tab.
  
• Essential metrics are displayed in vibrant bar or line graphs, making it easy to grasp service performance. Additionally, you can filter insights by specific dates or compare services to spot trends and identify improvement areas!
  
• Track the entire service lifecycle across different services by analyzing incident statuses alongside Priority, Urgency, and Severity. 
  

The PagerDuty extension for Zoho Cliq would be an essential lifeline for businesses aiming to thrive in today's digital age. From instant alerts to powerful insights, it's a bundle for proactive, precautious and preventive incident management.

Instead of merely reacting to incidents, you can stay ahead of them with Zoho Cliq.

Add PagerDuty Extension to Cliq

• Topic Participants

• Harsha SS

  

• Ram Freedman

  

• Sticky Posts

• Automating Employee Birthday Notifications in Zoho Cliq

  Have you ever missed a birthday and felt like the office Grinch? Fear not, the Cliq Developer Platform has got your back! With Zoho Cliq's Schedulers, you can be the office party-cipant who never forgets a single cake, balloon, or awkward rendition of

• Accelerate Github code reviews with Zoho Cliq Platform's link handlers

  Code reviews are critical, and they can get buried in conversations or lost when using multiple tools. With the Cliq Platform's link handlers, let's transform shared Github pull request links into interactive, real-time code reviews on channels. Share

• App Spotlight : PagerDuty for Zoho Cliq

  App Spotlight brings you hand-picked apps to enhance the power of your Zoho apps and tools. Visit the Zoho Marketplace to explore all of our apps, integrations, and extensions. In today's fast-paced world, seizing every moment is essential for operational

• Automate your status with Cliq Schedulers

  Imagine enjoying your favorite homemade meal during a peaceful lunch break, when suddenly there's a PING! A notification pops up and ruins your moment of zen. Even worse, you might be in a vital product development sprint, only to be derailed by a "quick

• Bulk user onboarding for Cliq Channels in a jiffy

  As developers, we frequently switch between coding, debugging, and optimizing tasks. The last thing we want is to be burdened by manual user management. Adding users one by one to a channel is tedious and prone to errors, taking up more time than we could

• Recent Topics

• WhatsApp Channels in Zoho Campaigns

  Now that Meta has opened WhatsApp Channels globally, will you add it to Zoho Campaigns? It's another top channel for marketing communications as email and SMS. Thanks.

• error : Object code : 6500

  b3 = map(); b3.put("name", "Test Project Name"); updateprojects2 = invokeurl [ url :"https://projectsapi.zoho.eu/restapi/portal/era0130/projects/169495000000928007/" type :PUT parameters: b3 connection:"in2" ]; info b3 ; info updateprojects2; ------------

• I got unknown charge from Zoho

  Good day, I need help disputing a charge I don't know from, zoho. I have ZohoMail and ZeptoMail. I purchase credits for ZeptoMail, and for ZohoMail I am not subcribed.

• How can I see content of system generated mails from zBooks?

  System generated mails for offers or invices appear in the mail tab of the designated customer. How can I view the content? It also doesn't appear in zMail sent folder.

• Zadarma + Zoho CRM Integration – Missed Calls Saved as Contacts Instead of Leads

  Hello everyone, I’m looking for input from anyone with experience using the Zadarma + Zoho CRM integration. Currently, I’m seeing that missed calls are automatically being created as Contacts instead of Leads. From a CRM perspective, this doesn’t make

• Function 56: Automatically enable the option for customers to pay via bank account

  Hello everyone and welcome back to our series! One of the key features of Zoho Books is its integration with multiple payment gateways, allowing you to receive online payments for your invoices. This ensures faster payments, automates payment tracking

• Attach Files to Your Notecards and share them on the go!

  Hey everyone! We’re excited to share a feature many of you have been asking for — you can now attach files directly to your text notecards and share with ease! 🙌 This update was built with your feedback in mind, especially for those who wanted a simple

• Can i connect 2 instagram accounts to 1 brand?

  Can i connect 2 instagram accounts to 1 brand? Or Do i need to create 2 brands for that? also under what subscription package will this apply?

• Workdrive on Android - Gallery Photo Backups

  Hello, Is there any way of backing up the photos on my android phone directly to a specific folder on Workdrive? Assuming i have the workdrive app installed on the phone in question. Emma

• Integración Books para cumplir la ley Crea y Crece y Ley Antifraude (VeriFactu)

  Hola: En principio, en julio de 2025, entra en vigor la ley Crea y Crece y Ley Antifraude (VeriFactu). ¿Sabéis si Zoho va a cumplir con la ley para cumplir con la facturación electrónica conectada a Hacienda? Gracias

• YouTube Live #1: AI-powered agreement management with Zia and Zoho Sign

  Hi there! We're excited to announce Zoho Sign’s first YouTube live series, where you can catch the latest updates and interact with our Zoho Sign experts, pose questions, and discover lesser-known features. We're starting off by riding the AI wave in

• How to add a % Growth column for year-over-year comparison (2024 vs 2025)

  Hello, I am trying to build a monthly revenue comparison between 2024 and 2025 in Zoho CRM Analytics. My current setup is: Module: Deals (Affaires) Filter: Stage = Closed Won Date field: Closing Date Grouping: By Month Metrics: Sum of Amount for 2024,

• How to searchByCriteria records that are under approval?

  I need to search for both approved and pending approval records Is that possible with this method? Or I need to a different method? var priceReqID = $Page.record_id; log(priceReqID); var records = ZDK.Apps.CRM.Price_List_Item.searchByCriteria("Price_Request:equals:"

• Power of Automation::Streamline log hours to work hours upon task completion.

  Hello Everyone, A Custom Function is a user-written set of code to achieve a specific requirement. Set the required conditions needed as to when to trigger using the Workflow rules (be it Tasks / Project) and associate the custom function to it. Requirement:-

• How to add Simple Analytics to Zoho Pages?

  I have a website with Zoho Pages, how do I add Simple Analytics on it? They seem to have code they need to be embedded https://docs.simpleanalytics.com/script

• End Date in Zoho Bookings

  When I give my appointments a 30 minutes time I would expect the software not to even show the End Time.  But it actually makes the user pick an End Time.  Did I just miss a setting?  

• Cant seem to delete an email account

  Hello, I have researching for 4 days how to delete an email account and I am absolutely without a clue. The email account I am trying to delete is support<AT>fyshoes<dot>com. It's the first email account I made and it (is???) was associated with the super user (me). I have since changed it to adming<AT>fychoes<dot>com and I see the support email in my list but I just cant seem to get rid of it. Ultimately I want to associate that email account with another user that I want to add. This is really

• Commerce Order as Invoice instead of Sales Order?

  I need a purchase made on my Commerce Site to result in an Invoice for services instead of a Sales Order that will be pushed to Books. My customers don't pay until I after I add some details to their transaction. Can I change the settings to make this

• Import data into Multi-Select lookup field from CSV/Excel

  How to import data into a multi-select lookup field from the CSV/Excel Sheet? Let's say I have an Accounts multi-select lookup field in the Deals module and I want to import the Deals with Accounts field. Steps:- 1. Create/edit a multi-select lookup field

• Sync desktop folders instantly with WorkDrive TrueSync (Beta)

  Keeping your important files backed up and accessible has never been easier! With WorkDrive desktop app (TrueSync), you can now automatically sync specific desktop folders to WorkDrive Web, ensuring seamless, real-time updates across devices. Important:

• Script that deletes a record?

  We're using WP Plugin "Integration for WooCommerce and Zoho Pro", and have created a couple of Feeds to send data to Zoho. We are trying to create Contact records, but only based upon condition. Tried to make it with small Deluge function and Workflow,

• A formula that capitalises the first letter of each word

  Hi all, is there a zoho formula that can capitalise the first letter of each word in a string? INITCAP only capitalises the first letter of the first word.

• Reverse payment on accidentally closed invoice.

  An invoice was closed accidentally with the full payment added. However, only partial payment was paid. How can I reopen the invoice and reverse this to update it to show partial payment?

• Quotes in Commerce?

  In Zoho Ecommerce, I need to be able to generate quotes, negotiate with customers, and then generate invoices. Currently, I plan to integrate Zoho CRM to generate quotes. After negotiation and confirmation, I will push the details to Zoho Ecommerce to

• Zoho Commerce - Mobile Application

  Does Zoho Commerce have a mobile application for customers to place an order?

• Register user through Phone Number by Generating OTP

  In zoho commerce , I am developing website on online food store Inilialy the user get verification code to their email for registering there account for login. But I need to login using phone number by generating OTP automatically rather than verification

• Custom Buttons for Mass Actions

  Hello everyone, We’ve just made Custom Buttons in Zoho Recruit even more powerful! You can now create Bulk Action Buttons that let you perform actions on multiple records at once, directly from the List View. What’s new? Until now, custom buttons were

• Zoho Vault Passwords

  Is there a way to consume Zoho Vault Manager passwords using the API? Thanks in advance.

• Is the ChatGPT Assistant integration capable of recognizing WhatsApp voice messages?

  I was wondering: if a visitor sends me a voice message on WhatsApp, would the assistant be able to transcribe it and reply to them?

• Zoho Creator to Zoho CRM Images

  Right now, I am trying to setup a Notes form within Zoho Creator. This Notes will note the Note section under Accounts > Selected Account. Right now, I use Zoho Flow to push the notes and it works just fine, with text only. Images do not get sent (there

• 【Zoho CRM】レポート機能のアップデート

  ユーザーの皆さま、こんにちは。コミュニティチームの藤澤です。 今回は「Zoho CRM アップデート情報」の中から、レポート機能のアップデートをご紹介します。 目次 1. レポートのエクスポート時のレコードIDの表示について 2. 通貨項目の表示について 3. レポートの削除の監査ログへの反映について 1. レポートのエクスポート時のレコードIDの表示について これまで、レポートをエクスポートするとファイルにレコードIDが必ず含まれていました。レコードIDが識別子として役立つ場合もありますが、実際には多くの企業で参照されることはありません。

• Translation in zoho bookings

  We cant translate zoho booking emails. The general text we can change. But what about text like: ""Here a link to join the meeting online:"" and "Add to Zoho Calendar" and "Add to Google Calendar"? No professional business have mixed languages. Its looking

• Is there any way to bill one client in different currencies on different invoices?

  I have some customers who have their currency set as USD and most of their billing is done in USD.   However, from time to time I have a need to bill them in my base currency GBP for some specific invoices, but there seems to be no way of doing this that I can see. The only workaround that I can see is to create two client records for the same client, one for USD billing and one for GBP billing, but this is not an ideal situation. Is it likely that the (hopefully!) soon to arrive multi-currency support

• API name for all fields in Zoho Project (Standard or custom)

  Hi! I struggle to find easily all API name of all field in Zoho Project to build my API rest with other services. We can find them very fast in CRM but not in PRoject.   Could you share a function to get the list of all API Name of any field of an App

• Elevate your CX delivery using CommandCenter 2.0: Simplified builder; seamless orchestration

  Most businesses want to create memorable customer experiences—but they often find it hard to keep them smooth, especially as they grow. To achieve a state of flow across their processes, teams often stitch together a series of automations using Workflow

• Zoho Assist not rendering NinjaTrader chart properly

  Hi everyone. Just installed and testing Zoho Assist. I want to display my laptop' screen (Windows 11) on a monitor connected to my Mac mini. The laptop is running a stock trading program called NinjaTrader. Basically, when running, this program displays

• Involved account types are not applicable when create journals

  { "journal_date": "2016-01-31", "reference_number": "20160131", "notes": "SimplePay Payroll", "line_items": [{ "account_id": "538624000000035003", "description": "Net Pay", "amount": 26690.09, "debit_or_credit": "credit" }, { "account_id": "538624000000000403", "description": "Gross", "amount": 32000, "debit_or_credit": "debit" }, { "account_id": "538624000000000427", "description": "CPP", "amount": 1295.64, "debit_or_credit": "debit" }, { "account_id": "538624000000000376", "description":

• Adding Social Media Buttons to Basic Campaigns

  Hi, I'm quote new to using Zoho Campaigns and I can't work out how to add Social Media Buttons into my basic campaign? In MailChimp there's a button that brings the icons into your campaign for you. I've tried adding the social media icons as 'buttons' in Zoho but it's not looking great. Can anyone help? Thanks!

• Dropshipping Address - Does Not Show on Invoice Correctly

  When a dropshipping address is used for a customer, the correct ship-to address does not seem to show on the Invoice. It shows correctly on the Sales Order, Shipment Order, and Package, just not the Invoice. This is a problem, because the company being

• Best way to schedule bill payments to vendors

  I've integrated Forte so that I can convert POs to bills and make payments to my vendors all through Books. Is there a way to schedule the bill payments as some of my vendors are net 30, net 60 and even net 90 days. If I can't get this to work, I'll have

• Next Page