Focus Group Webinars - Zoho CRM 2020 feature edition to build long-lasting customer relationships - Part 2

Focus Group Webinars - Zoho CRM 2020 feature edition to build long-lasting customer relationships - Part 2


Hey everyone, 

Over the last month we covered half of Zoho CRM's 2020 feature edition release in a series of webinars. In these webinars, we covered new features that develop customer experience and insight. 

This month and next, we'll focus on features under the categories of CRM foundation and experience. All these features aim to collectively enhance and drive long-lasting customer relationships. We'll discuss use cases for each feature and how it fits into common business scenarios, and the challenges it helps combat. We'll walk you through step-wise implementations in CRM. Our panel for the Q&A session at the end of the Focus Group includes Zoho CRM Product Managers who have seen these features built from the ground up, and will be ready to answer any questions you have.  


Date


Title

11:30 AM EDT | 

4:30 PM BST

1:30 PM AEST | 9:00 AM IST


Oct - 15

Building customer foundation with Zoho CRM - Part 1 (Multiple Sales Pipelines, Wizards, Review Process)




Oct - 28

Building customer foundation with Zoho CRM (Call Customization, Call and Email Workflows, Signals)





Oct - 16

Developing customer intelligence with Zoho CRM - Part 1 (Prediction Builder, Recommendation, Validation)




Nov - 3

Developing customer intelligence with Zoho CRM - Part 2 (Workflow and Assignment Suggestions, Zia for Email)





Here's a brief run-through of these features and what they entail. 

Foundation

Multiple Sales Pipelines - Manage multiple pipelines for different sales processes and track the progress of each deal through its multiple stages

Review Process - Verify and analyze customer data that enters your CRM. Ensure accuracy and credibility of your CRM data

Call Customization - Customize call information screen by adding pick lists, custom fields, and more to capture vital information about incoming and outgoing calls

Call and Email Workflows - Create automations based on emails and calls, and configure actions based on various parameters 

Signals - Receive real-time notifications of all touch points from your leads, contacts, or potential customers, and follow-up with them from one central place

Intelligence

Prediction Builder - Keep up with the evolving market by predicting deal closure, forecasting growth, and likelihood of purchase

Recommendations - Get recommendations for the next product/service your customer might want based on their requirements, purchase, and behavioural patterns, and more

Image Validation - Weed out invalid images while automatically classifying and verifying image data

Workflow and assignment suggestions - Automate workflow suggestions for repetitive manual activities

Zia in email - Automate understanding email sentiments to prioritize responses and capture event information with a single click

Note - You can choose to register for a session that best suits you based on time zone as below 

Column 3 - 
11:30 AM Eastern Daylight Time
10:30 AM Central Daylight Time
08:30 AM Pacific Daylight Time
04:30 PM British Summer Time
09:00 PM Indian Standard Time

Column 4
02:30 PM Australia Eastern Daylight Time 
04:30 PM New Zealand Daylight Time
11:30 AM Singapore Standard Time
09:00 AM Indian Standard Time



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