Windows Desktop App - request to add minimization/startup options

Windows Desktop App - request to add minimization/startup options

Support Team,
  Can you submit the following request to your development team? Here is what would be optimal in my opinion from UX perspective:
1) In the "Application Menu", add a menu item to Exit the app, as well as an alt-key shortcut for these menus (i.e. alt-A for Application, alt-V for View, alt-E for Edit etc...)  

2) In the Window menu, add an option to Minimize To Tray, instead of just minimizing to taskbar
3) When the user clicks the upper-right "X", minimize to the system tray instead of exiting the app.
4) Same behavior as above if the user presses alt-F4. Minimize to system tray instead of exiting.
5) Add options to the app to allow it to run at system startup, and also an option to allow it to start minimized in the system tray.
6) If the user wants to actually exit the app, they can do so through the system tray icon or, as requested, through the "Application" menu.

As most users would likely keep the desktop app running at all times, especially if they are in the support field, the above would be intuitive and appreciated. I suspect most users would like to quickly navigate between Zoho Assist as their daily workflow along with their other apps, without exiting and relaunching.

What I am requesting will be similar to how MS Teams options are offered.


Thanks for your consideration.
Sriram

    • Sticky Posts

    • Attention: Upcoming changes to Zoho Assist support for older windows versions

      At Zoho Assist, our goal is to provide you with secure, reliable, and feature-rich remote support experiences. To maintain this standard, we periodically align our platform with the latest technology and security updates from the broader software ecosystem.
    • End of Support announcement for macOS 10.9, 10.10, 10.11, 10.12, and 10.13

      Dear Customers, We would like to inform you of an important update regarding our support for legacy macOS operating systems with Zoho Assist. Starting May 1, 2025, we will officially end support for macOS versions 10.9, 10.10, 10.11, 10.12, and 10.13.
    • Zoho Assist: Important Security Upgrade Notice

      Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.
    • TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist

      As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and why
    • Release Notes: Version 1.82, February 2015

      New Chrome Extension: Start a Session quickly! Recently, we have released a  Chrome Extension , which enables you to start a session instantly. You can simply enter your customer email address and start a session right from your browser extension. Make sure you are always logged-in to your Zoho account in your chrome browser so that you can avail the professional edition features if you are a paid customer. Supporting your Mac customers is much easier now! We have deployed a new Customer Console
    • Recent Topics

    • Unable to update Created Date/Time even via upsert

      hi all --- running a demo version and "recreating" some data from hubspot. I had tried the method to automatically move data over but it missed A TON of fields and some stuff wouldn't even map correctly so i am simply creating new Deal records to test
    • Blockchain Feature?

      Since I'm not an expert in this technology, is there any reason why you would not want to add this option to your Zoho SIgn documents? Is there a downside?
    • Kaizen #196 - Zoho CRM Queries - Best Practices

      Nearing 200th Kaizen Post – We want to hear from you! Do you have any questions, suggestions, or topics you would like us to cover in future posts? Your insights and suggestions help us shape future content and make this series better for everyone. Got
    • Best way to account for shipping charges to customer

      I have been allocating all our shipping expenses to the "postage" account, but I realise that is probably incorrect, as for the most part, we pass on shipping charges to our customers. So I should probably add the shipping charges into the "shipping charges"
    • Zoho Flow s’enrichit avec les subflows et les actions Webhook

      Nous sommes ravis d’annoncer deux ajouts importantsà Zoho Flow : les subflows et les webhooks sortants. Ces nouvelles fonctionnalités ont été conçues pour vous aider à créer des workflows plus facilement et à automatiser davantage de tâches répétitives.
    • How to assign canvas view for portal user

      Hi , as a portal user, I can switch to another canvas view, however, I cannot find any field to configure a default canvas view for portal user. May I ask how to set it up in CRM? And if I can view list by sheet view as a portal user?
    • Restrict Leave Application Based on Attendance Cycle (24th to 23rd)

      Hi Zoho Team, Our organization follows a custom attendance cycle from 24th of the current month to 23rd of the next month. I would like to configure the system so that: Employees should not be able to apply backdated leave for any date after the attendance
    • How do I assign a parent to an existing campaign?

      I created a campaign but now I'd like to make that existing campaign a child of another.  How can I do this?
    • Categorize Tickets Through The App

      I used to be able to categorize and assign tickets through the app without any issues. However, for the past year, whenever I try to edit a ticket, select a category, and click save, it doesn’t actually save the changes. As a result, I haven’t been able
    • Can't add picture to email template. Says I'm over the character limit.

      I tried creating an email template with a picture and it says I'm over the character limit. The picture is pretty small. What can I do?
    • Allow breakdown of per diem for meals provided

      Would it be possible to break the per diem down into what you get for each meal. The reason for this is we want to offer per diem but if a meal is provided by a customer or sales we need to remove this from the per diem bucket for that day. We break down
    • Automatically moving Leads into their corresponding buckets

      Hi, I have developed a lead pipeline and created different cadences for various lead segments. After enrolling leads into their respective cadences, each lead goes through a series of follow-ups (in my case, three emails). If a lead does not respond after
    • Tracking Email Template usage

      I'd like to be able to track how many times agents/users send an email from Templates. This is so we can track their activity in relation to Campaigns in CRM. Thanks
    • Get employee id of authenticated user via API

      Hi, For adding timetracking records an employee id is required. Is there an API Route available to get the employee ID of the current authenticated user? or something like /users/me Currently using https://people.zoho.com/people/api/forms/employee/getRecords
    • Zoho Social API for generating draft posts from a third-party app ?

      Hello everyone, I hope you are all well. I have a question regarding Zoho Social. I am developing an application that generates social media posts, and I would like to be able to incorporate a feature that allows saving these posts as drafts in Zoho Social.
    • Collect in-app feedback with richer context and granular insights

      Hello, Apptics community! From GenAI chatbots to one-tap checkouts, user experience standards keep rising—yet 96% of unhappy users never explain what went wrong; they simply leave. Introducing in-app feedback 2.0 banner In-app feedback 2.0 is here to
    • Temporary restiction

      My account says You have been temporarily restricted from publishing jobs from Zoho Recruit.Click here to request a one-time approval to publish your jobs and when I go to click it shows error. Kindly assist.
    • Help with Quote template for peer review

      We are wanting to do peer review of quotes/proposals, however the quote templates dont have product cost, profit margins, etc. It is difficult for a manager to approve a quote without ensuring nothing is going out at improper margins, etc. I have not
    • How many AR fields We can add in a form?

      I want to add at least 10-15 AR fields in a form. I just want to know is there any limit on the AR fields or do I need to pay extra money for using 10-15 AR fields. Thanks in advance.
    • Agent working hours

      Hi, I know it is possible to set company business hours but is it possible so that agents can have different ones? I.e. some agents cover later hours on specific weeks - can these be set so those agents that are "working" get notified about tickets etc. 
    • Disallow CLOSE if tags field is empty

      I want to introduce a mandatory condition that NEW tickets (not prior closed tickets) cannot enter the CLOSED state without first having an entry in the tags field. Is there a way I can do this?
    • Central de Ajuda - Restringir visualização de tickets

      Estou tentando configurar o Zoho Desk para que determinados usuários dentro de uma mesma conta consigam visualizar apenas os tickets criados por usuários específicos dessa conta — e não todos os tickets ou apenas os seus próprios. Até onde sei, existe
    • Business Hours with lunch break

      Our business hours are: mon - fri 08:30 - 13:00, 15:00 - 18:30. How can I handle the lunch break? If I use 8:30 - 18:30 it obviously breaks SLA. Thanks
    • Ask the Experts 21: Power up your support game with Zoho Desk Automation

      " In every business, there are tasks to automate, Zoho Desk helps with features that integrate Assignments to manage tickets and teams to align,Macros for quick actions and workflows to streamline Contracts and schedules to hold things tight, Plans run
    • If leads are assigned to a person before 4:00 PM and the stage is "Fresh Lead", then an email should be triggered at 4:00 PM to all assigned users. If leads are assigned after 4:00 PM and the stage is

      If leads are assigned to a person before 4:00 PM and the stage is "Fresh Lead", then an email should be triggered at 4:00 PM to all assigned users. If leads are assigned after 4:00 PM and the stage is "Fresh Lead", then the email should be triggered the
    • Multiselect lookup in subform

      It would be SO SO useful if subforms could support a multiselect look up field! Is this in the works??
    • Tasks as calendar events? What about a way to verify a meeting actually happened?

      I'm not sure how to best ask this, but i'm looking to add some guard-rails into zoho for the end-user. However for guardrails to be effective they can't really add extra steps for the end-user. i.e. every step that's added for the user, is another place
    • Attachments should sync between Zoho Finance in CRM and Zoho Books

      It would EXTREMELY helpful and practical if the attachments added to an invoice via Zoho Finance in CRM synced with the invoice updates in Zoho Books. Currently, attachments to an invoice updated in CRM DO NOT appear as attachments when viewing the same
    • Introducing a new home page view and UI enhancements for Dashboards

      Hello everyone,  In CRM, the home pages provide a quick view of the various happenings in a business with the help of dashboards. The home pages also help to organize one's and the team's day's work. There are three views in the home tab: Classic User's
    • Call result pop up on call when call ends

      I’d like to be able to create a pop up that appears after a call has finished that allows me to select the Call Result. I'm using RingCentral. I have seen from a previous, now locked, thread on Zoho Cares that this capability has been implemented, but
    • Data Template Amending

      Hi, is it possible to remove data templates once you have applied them in Workdrive? Also, once I have added a new field to a data template can I mass update multiple files who have already been allocated that template and amend just that one added
    • Zoho Flow y subformularios de Zoho CRM

      Buenas tardes, En mi empresa vamos a empezar a usar los subformularios de zoho crm pero estos los voy a tener que rellenar con zoho flow ya que va a ser el encargado de rellenar dichos campos del subformulario. El problema es que a la hora de intentar
    • Recurring Invoices

      We are looking at moving our invoices to ZOHO Billing, I have started the trial period and like that I can et up for four different companies. The one feature we need which is mentioned in the documentation is Recurring Invoices so we can send our Rent
    • Implement Meeting Polls in Zoho Bookings

      Dear Zoho Bookings Support Team, We'd like to propose a feature enhancement related to appointment scheduling within Zoho Bookings. Current Functionality: Zoho Bookings excels at streamlining individual appointment scheduling. Users can set availability
    • Zoho Projects App update: Arabic and Hebrew language support

      Hello everyone! In the latest version(v3.10) of the Zoho Projects iOS app update, we have brought in support to access the app in RTL(Right to Left) languages (Arabic and Hebrew). Note: RTL is yet to be supported on the Calendar and Gantt charts modules
    • I want to cancel @mention group in the notes in Zoho CRM

      Hi Everybody, I want to prevent people from mentioning a specific group in notes in Zoho CRM. We have one group called Team Sales, and although we've asked users not to mention groups, they still mention the group name. My workaround is to change the
    • Kaizen #193: Creating different fields in Zoho CRM through API

      🎊 Nearing 200th Kaizen Post – We want to hear from you! Do you have any questions, suggestions, or topics you would like us to cover in future posts? Your insights and suggestions help us shape future content and make this series better for everyone.
    • How to install node packages in Zoho Creator cloud functions

      I wanted to create some functions which requires node packages like axios, fetch, multer etc., How and where can i install the node packages in Zoho creator to use it in Zoho creator Nodejs function.
    • Session "Ask Me Anything" Zoho France - Le 26 Juin 2025 14h à 17h (en Français

      Chers Utilisateurs, Vous cherchez à mieux comprendre Zoho CRM ou Zoho Desk ? Nos experts seront disponibles pour répondre à toutes vos questions lors de notre session Ask Me Anything. Rejoignez-nous ici pour en discuter en ligne. Pendant trois heures,
    • Option to Crop Existing Agent Image in Zoho One Directory

      Hello Zoho Team, We hope you're all doing well. We would like to request a small but useful enhancement to the Zoho One Directory. 🎯 Current Limitation At present, the system allows cropping an agent image only during the initial upload of an agent's
    • Next Page