Tip #37 - Leave no stone unturned
Hi folks, We are back with a quick tip about executing Workflow rules based on lead scores. If you think you missed any of our previous weeks' tips, you can read them here. Tip #37 - Leave no stone unturned. If you are already using scoring rules to score leads and prioritize them, chaces are more that you give top priority to the leads with good scores. Leads with less scores get the least attention. But what if some of these leads that you thought were less valuable are slowly picking up? What
Where is the Record ID field to add to reports?
I don't see where the Record ID field is located. Need to add it to reports. For example in Accounts, no Record ID is exposed. Where is the field?
What does the "continous" option mean in a blueprint?
What does the "continous" option mean in a blueprint?
Duplicate Invites
Our users integrate their Zoho and Office 365 calendars/events. When they create a New Event (either from the Contacts page side in Zoho or through a calendar invite in Office 365), the system(s) will send at least TWO invitations out. So our customers will get 2 emails with 2 invites, each formatted slightly different but with the same general information. Obviously no one would want to send MULTIPLE DUPLICATE invites to a customer so something must be setup wrong somewhere. Is there a setting in
Best practices around email
Hi there. Prior to Zoho CRM I used a program that allowed me to be notified if an email was NOT responded to. I could set it between 2 and 7 days. If the recipient did not open the email, then a reminder was put on my dashboard. This saved me a lot of time, more importantly, I was able to stay on top of following up on emails sent out and very little fell through the cracks. I don't see the feature in ZohoCRM, but I am curious what others are managing this. I
Customize your Kanban view
Hello folks, Last week we saw how a Kanban view could help you get a clear picture of your records' status at a glance, along with some time-saving hacks! Continuing from there, I'm going to give you another tip on Kanban view that is sure to benefit you. Customizing your Kanban View You will mostly be using the Kanban view to see all your records according to their stages in the sales pipeline, and this happens by default. But did you know that you can also create your own view for any module based
reports
How to create the report "leads per day"? I can't choose the right parameters for this report. Thanks
Workflow Automation
Dear all, please do not use Zoho CRM software its not user friendly I have been using since last 2 months and its very complicated you have to be expert to understand its functions and manage it. There is no support from Zoho team to help you to manage and configure it as per your requirement. I have created clients records and wanted to schedule email notification to some specific client on their license expiry date but it doesn't work. I tried to reach the support team but no response I am loosing
Workflow Rule for Tasks
Within our tasks module we have three different categories for 'Status', one of which is 'deferred'. I'm trying to create a workflow rule so that when the user selects 'deferred' it will automatically push the due date back by 5 days or so. I've set it up so the execution of the workflow occurs when the user inputs 'deferred' into 'status' - I've put an instant action in as a field update - tasks >>>>> update >>>>> Due Date = execution + 5 days, however it isn't have the desired effect - any help?
Update
Hi. One thing I want to say is I would appreciate something going out when there has been an update of some sort. Today I have noticed a couple of new additions in CRM, one being new filter options (Touched & Untouched) but there is also a new option in the module builder called "User 1" - what is this exactly? Is this so another user can be related to other accounts/contacts/leads so in effect so you have multiple owners? And is there going to ever be an update where a contact can be related to
Contact, lead, deal
We are a small company B2C that conciders Zoho CRM. It needs to be scaled down to be useful. We are intending to import the customer data we have into contacts, i.e from old customers, we have a high level of repeat business. A couple of questions: 1. If we recevie a call we dont know if it's a new or an existing customer (we would look into integrate the phone sysetm at one point). The obvious is to start entering the call into a lead but I find no way how to recognize the customer if it exists
Community Digest - February 2018
Hey folks! We're back with a recap of all that's been happening in the Zoho Community for the past month. Check out last month's activities, product updates, and important tips, ticks, and hacks. Zoho CRM Meetups: Our first leg of meetups in the US has taken off to a great start. We successfully pulled off meetups in the US and Europe with a good number of our users participating and getting to know their CRM better. More meetups are heading your way across, US, Europe, Asia, and the Middle
[Zoho crm. Custom function]
My custom function uses postUrl() function for integration with another service. Whenever retrieved responseStatus of the call is 500 ( ( response.get("responseStatus") == 500 ) ) the custom function execution should be marked as failure - so later I can track 'failed' calls. Is there any way to explicitly throw errors/exceptions in custom functions? Or any other suggested solutions, please? Thanks. Anton
I can not see any contacts
All "Contacts" records have disappeared from my account. Please, I need help very urgently in order to reverse this situation. I have no idea what will have happened!!! Thanks in advance,
Workflow rule not executing on imported records
I imported a list of Accounts and found out that workflow rules do not run on imported records. I need this workflow to run in order to assign these accounts to the territory rules that are defined. Does anyone know of a way to force a workflow rule to run or a workaround to this problem?
Update Record (Potential) give an error
Hi all! On my production environment, I've got an error when I try to update a record. 1. $idPotential = ["97538000000158003"]; 2. $insPotentials=\ZCRMModule::getInstance("Potentials"); 3. $bulkAPIResponse=$insPotentials->updateRecords($idPotential,"Description","Test Description"); 4. $entityResponses = $bulkAPIResponse->getEntityResponses(); On 3rd line, the error is: Call to a member function getData() on string I don't know why this line got an error, on my local environment it works fine. Thanks
Copying a value from one module to another automatically
Scenario: Invoice module has an "Implementation Engineer" value with a list of names. When one is selected, a number of tasks and emails go out. What I'd like is to also take that value and apply it into the Account module associated with the invoice, which will then fire off a number of actions I have configured there. I'm pretty sure I can do this with a custom function, but no idea where to begin.
Range of Numbers
Hello, Is there a field, that I can enter something like 421-429 or 421,424,429 and have Zoho understand that I am interested in the range of numbers? Thank you
Add Account Name to Available Columns When Creating Summary Report
I don't understand why account name would not be one of the available column names when creating or editing a summary report. Is there a way to change?
GoToWebinar Integration
Has anyone else tried the new GoToWebinar Integration (not GoToMeeting)? It seems to me pulling information in correctly but categorizing it incorrectly. For example, it's putting an attendee from last weeks demo into last months Webinar campaign instead of the demo, same thing is happening with questions.
CRM Hacks #30: How to send a personalized email from a Sales order and store them under it?
Hello everyone, There is an out-of-the-box email option in Sales Order module of Zoho CRM. This lets you send a copy of Sales Order to your client directly from the Sales Order record. Emails sent using this option gets listed as a related record under the Emails section. A need to send a different email to the client regarding the same sales order cannot be ruled out. What if there is a delay from the client's side in accepting the sales order and you want to follow-up on the same? At this stage,
Product Categories and Discounts
I'm a new test user with Zoho and am a bit shocked at how bad the quoting module is. You need to provide an easy way for a sales person making quotes for customers to be able to set discounts in multiple ways within the quoting system. I think most companies have at least two categories of things that they sell and that they want to discount differently on every quote. For example, products and pro services. At the quote level, I need a field for the discount to use for category 1, category
CRM - IMAP Solution for Outlook 365
it would be great if Zoho can make an improvement to their IMAP Outlook 365 solution whereby, when a user's outlook account is deleted, the emails that were synced from that account to CRM, are stored in the CRM system and not deleted. Thank you
How to retrieve records based on CONTACTID?
To get calls records I'm using below api: https://crm.zoho.com/crm/private/json/Calls/getRecords?authtoken=mytoken&scope=crmapi&fromIndex=1&toIndex=200&version=4 To get records of particular contact, how should i construct the query? I did like below and its not working. https://crm.zoho.com/crm/private/json/Calls/getRecords?authtoken=mytoken&scope=crmapi&fromIndex=1&toIndex=200&version=4&CONTACTID=2847269000000474021&RELATEDTOID=2847269000000474021 1. Is there any parameters to query by CONTACTID?
Function-30: Keep track of your business details with a Company or a Contact.
Welcome back everyone! Recently we had made an announcement regarding the renaming of Custom Functions to Functions. Check this link to know the implications regarding the change. Last week, we learnt how to create Purchase Orders for Individual Products instead of a Contact or Account, from a Sales Order. This week, let's look at a custom function that lets you update your Account and Contact records on the products involved in the transaction, for each related Invoice generated. Business scenario:
Tagging accounts, contacts, and leads in notes
Hello hello - When a contact moves to a different company I write down where they previously were in the notes. If I could tag other contacts or companies in the notes then that contact would show up in notes on that company or contact's notes. E.g. Amy previously worked at [@Amazon] from 2010 - 2016 This way this note would show up in Amazon's account and if we were looking for Amy in Amazon's account we could see that she moved to a different company. I know we can already do this for users but
Keep your data secure and make sure it doesn't fall into the wrong hands
Hi folks! We are back this week with a tip on data security. You deal with a lot of sensitive information about your business and customers everyday. This information can't afford to go into the wrong hands and compromise data privacy. Your CRM data should be accessible only for people who work on it, and not just anyone even in your office. Of course Zoho CRM comes with very strong data sharing settings. But to be even more secure, you can add IPs from which your Zoho CRM account can be accessed.
#28 How to stop a workflow after a definitive period of time
Hello! Workflows are an integral part of any CRM automation. You use them to initiate process automations at set frequencies with ease. Workflow automation in Zoho CRM comprises of the following: Workflow Rules - A set of rules that are executed when specified conditions are met. Email Notifications - Automated email notifications sent on triggering a workflow rule. Tasks - Tasks that are assigned to the users when workflow rules are triggered. * Field Updates - Automatically updating specified
Random notes and email records re missing from some potentials
We have a free edition of the Zoho CRM and have been using it for over a year now. Just this week, one of our users had the following issue: - some notes that she had taken on some records went missing - some records for some emails that she had sent through zoho on some records have gone missing I called zoho technical support twice today and they spent some time with me on the phone. They search their "back-end" and tried to see the same record on different pages, and other tests, but they couldn't
Video Call
Hi, last week, I was able to click on my contacts in the bottom left corner in Zoho CRM. I would bring up the contact for instant messaging. I was also able to click on the video camera icon to do a video call. This week I can't initiate a video call. I click on video call and nothing happens. Did something change?
Function-29: Create Purchase Orders for Individual Products instead of a Contact or Account, from a Sales Order.
Welcome back everyone! Last week, we learnt how to transfer record information from one module to another, even for custom modules. This week, let's look at a custom function that lets you create multiple purchase orders for each individual products in a Sales Order, rather than a single purchase order for a Contact. Business scenario: Working Capital is the life line of any business. Many components go into working capital and the most important one in the purview of sales and order fulfilment is
Assistant Emails
If I have a field listed under Assistant on a contact that represents a person who received emails on someone else's behalf, how can I ensure that the emails that I receive are picked up by salesinbox to be related to that contact? Currently, they don't appear to be recognized as related since the Assistant isn't a separate contact.
Creating a lead from a contact
I'm testing Zoho I want to import an existing customer base to Contacts From a contact I want to create a lead Is this possible?`Cannot find a way Grateful for assistance
Latest features and enhancements in Zoho CRM
Hi everyone! Here is a list of the latest updates and feature enhancements in Zoho CRM. Module builder gets a new, improved look The new and improved look of module builder helps you clearly distinguish between fields and sections in your module. Boxes separate the fields and sections, so you know exactly to which section you're dragging and dropping a field. The search bar in Unused Fields lets you easily find the field you want to restore, which you can drag and drop to the required section in
Perfil sin permisos de eliminación y zoho le está permitiendo eliminar
Hola, estoy probando la configuración de un perfil de usuarios que no puedan eliminar datos de cuentas, contactos, etc.... He quitado el permiso de eliminar en el perfil que tienen asignado estos usuarios. No está funcionando, sí que les está permitiendo eliminar, así como otros permisos están funcionando bien, éste no. ¿hay que configurarlo en algún sitio más?
Tip #33: Automate submission of records for approval.
Hey everyone! As part of our weekly Tips and Tricks series on using Zoho CRM, we are going to look at a quick tip on approval processes. Automate the submission of records for manual approval If you have sensitive data such as discount for deals, or annual revenue, you may need one or more managers to look at these details before the record can be processed further. In such a case, you can automate the process of submitting a record for approval. For example, your approval process rule could say,
CRM Hack #27 How to setup a customized reminder in a module in Zoho CRM?
Hello everyone! In Zoho CRM, we have automation workflows that helps administrators to notify the higher ups, create follow up tasks, update fields and send data to another applications. But there is no option to remind a user at a specific date in CRM using workflows. Say for example, you want to be reminded about a particular Deal exactly 3 days after meeting the client.To do this, you need to manually add a task and associate this deal to it.The hack I'm proposing today helps you do just that
The email which you have entered belongs to a different deployment/region
Hi I've just started with Zoho CRM and am beginning setting everything up. I recently created Admin access for my developer and he received an email to set up his account, however when following the link he received this message: The email which you have entered belongs to a different deployment/region I'm currently working from India and he is based in Denmark, if for any reason this should make a difference. Please could somebody advise as to how I can fix this? Cheers Dan
Create CRM records from Zoho Reports
I need to add CRM records (company, contacts, etc.) from the prospects lists that I uploaded to Zoho Reports. I have a unique identifier for each type of record (i.e. EIN for each company). Conceptually, this would be equivalent to a simple vlookup in Excel - is there any guidance on how to do this in Zoho? I was trying to build a 'Zoho Flow' also, but was unable to get this to work.
Problem with Calendar Sync Between Outlook and Zoho with Plugin
I am using the Outlook Plugin for Zoho. I want my calendar items to from Outlook to Sync with Zoho. I can get the calendar items to sync, but the invitees from outlook are not showing up in Zoho. That is, I can see the "event" in zoho but not the people I invited. I would like this to work so that I can look back in Zoho at a contact and see what meetings I have had with them
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