Need to set workflow or journey wait time (time delay) in minutes, not hours
Minimum wait time for both Campaigns workflows and Marketing Automation journeys is one hour. I need one or the other to be set to several minutes (fraction of the hour). I tried to solve this by entering a fraction but the wait time data type is an integer
Journey Email - Ignored Contacts
I have a journey setup which simply sends a string of emails over time. For some reason I am getting large amounts of the contacts who enter the first email being ignored and I can't find anywhere in reports or audit logs why these contacts are not
Zoho Journey - ZOHO MARKETING AUTOMATION
I’ve encountered an issue while working with a journey in Zoho Marketing Automation. After creating the journey, I wanted to edit the "Match Criteria" settings. Unfortunately: The criteria section appears to be locked and not editable. I’m also unable
Marketing Automation List Entry Criteria is no longer an option
For a couple of years now we have used the "List Entry Criteria" option to filter our Journey recipient list. All of a suddent the option no longer exists for New Lists and I can only delete the option from existing lists but can no longer edit it. Anyone
Numbers in MA
I have an issue rationalising the various numbers around MA2. Not convinced that any are truly accurate. However have a specific problem in that i have a list with 1301 records in the list view. When i come to email there is only 1289 Then have another
Topics assigned to Contacts in Campaigns
I have yet to find an efficient way to assign topics to contacts in campaigns with the new system in place. We have daily contacts added to our system through various forms and we have to manually go in and add topics to contacts before each email campaign
Email Builder Editor is not functioning or loading correctly
Email editor function is not working or loading correctly in any template, new or old. Cleared my cache, restarted browser, problem unchanged.
Issue in downloading the sent logs
Hi Team, I'm unable to export the sent file for any email campaign. When selecting all fields, the system indicates that the document will be sent via email, but I haven't received it. At times, it shows a download option, but the file doesn’t get downloaded.
Reporting email opens in email shots
I checked the reports from my emial opens for the email I do every week. Until today, I had 1000+ opens in my email shot free two weeks ago and the week before. I checked today, and this is reduced to 400+. How can these reported numbers be so unreliable?
Issue in adding leads in automation through manage list
Hi Team, I've been trying to upload leads for the past two hours, but they are not getting updated, nor is there any failure message. Please look into this on an urgent basis.
Marketing Automation List Entry Criteria FAIL
Anyone else struggling with an integrated CRM to Marketing Automation. Our process used to work smoothly than with MA 2.0 it has been spotty at best. Seemingly no matter what I do, I can not trigger journeys from the CRM anymore. For months I've been
Email Campaigns overview page is missing SENT DATE and # people sent to!
I would like to see the date the email campaign was sent, so I can understand and track when each email campaign was sent. Right now, unless you go to a contact who received a campaign, you cannot see when the campaign was sent (!!!!!!). So, if my boss
Multi branding issue with sender addresses
Hello, I'm currently working on a project involving two (seperate) brands. Named 'Windeck' and 'Prolance'. They've chosen CRM Plus and I'm currently working on CRM, SalesIQ, Social and Marketing Automation. So far, I'm able to make enough separations
Zoho MA and Custom Module
I am trying to create a sync between Markting Automation and Zoho CRM. I am mapping a custom module from the CRM. The custom module has email field mobile phone field However I cannot finish the integration since the system keeps asking me for email or
I'm not able to sync my leads from Zoho CRM to Zoho Marketing Automation
Hello!! We are trying to run a trial marketing automation within our internal team while trying to integrate leads from Zoho CRM. But as we tried to sync leads from the Zoho CRM to Zoho Marketing Automation an error pops up displaying "Organization is
Problem with zoho abandoned cart
Hello Zoho team! I'm trying to add the abandoned cart function to my page. I've followed the instructions that you've provided(I've adapted it because your documentation doesn't work with the smarty format)and the http request is 200(it mean that it should work) but, when I check the market hub, it doesn't show me the elements that I've added to the abandoned cart.
Engagement Pop Ups not showing on the webpage
We have created and setup an engagement pop up but it is not showing on the web page. The trigger is when a visitor enters the page. Here is the page: https://atiaustralia.edu.au/industries/security/. Can you please help us?
Problem with Journeys and campaign sending
I'm a new user for Zoho Marketing Automation, so maybe I'm doing something wrong, but I just can't seem to solve it. So I have 5 sign up forms, all of them SHOULD add contacts that submit it to a list. Then a Journey with a "added to list" trigger would
We are unable to integrate Zoho MA with Zoho CRM due to an error message being displayed
We are using the Zoho One version and would like to integrate both tools. However, during the integration process, an error message appears stating 'This account is already integrated,' although we do not have Zoho CRM integrated with Marketing Automation.
Can't create segments/lists based on Account field values in MA 2.0
Hello, I recently discovered that for some reason you can't create a segment/list that shows all contacts, based on certain criteria from the Account module. For example: In CRM there is a multi-select field in the Account module to manage subjects of
Marketing Automation 2.0 Doesn't Allow to Sync Contact Owner with Zoho CRM
Hello, I'm trying to sync the Zoho CRM contacts module with Marketing Automation. When I try to choose "Contact Owner" as a field to map between the CRM and Automation, I get the following message: "This field cannot store this data type." Is there a
Deliverability
I have been doing a regular email weekly for the last 6 months. During this time, the open rate is consistently around 20%, representing 500+ opens on the list. It has been as high as 700. These last 2 weeks, this has dropped to 300, so almost halved,
Tracking Snippet not working in Zoho Marketing Automation!
First off, the fact that you have to wait about 12-24 hours for every response is terrible. How are we supposed to conduct business? Second, we have been trying for several days to get the Tracking Code Snippet in marketing automation to work, to no avail.
Cannot save custom field
Hello, I'm trying to add a custom field that is a drop-down list. However, the Save button ineffective. Actually, no matter the custom field I choose, I cannot save it. I tried on both Firefox and Chrome, on a Mac. Is this a bug? Thanks
Marketing Automation – UX Design issues
Hi team, Great to see the upgrade for Marketing Automation 2.0, however the UX design still has some glitches. Can you please address the following: The message gets clipped. The email keeps getting cut-off at the bottom, regardless of the length (screenshot
Insufficient Privelege to Access
Hi We are trying to bulk import contacts in Zoho Marketing Automation through our organization Anvil Tax Inc. however we are having problem bulk sending it. Please assist and see attached for reference.
Problem With Journeys and Lead Page
Hi, I contacted support at zohomarketingautomation.com about an issue last week, but have yet to have a response. I have built a critical journey for our customers, but they are skipping the email, at least that's what ti looks like (there's no explanation).
Wordpress Plugin is not working
Hello, Your wordpress plugin is not working. It has been installed on 3 different websites and problem is always the same. It require connection but when I click on connect button literally nothing happens. I sent feedback week ago and still no response. Any thoughts on this issue?
v2 Bug ? - How to remove Critera from a list
We have a list that an employee tried to filter and now we are unable to remove all the critera to revert it back to the standard state and the contacts show as 0. We want to revert to this. But can not remove the critea as it says it's mandatory
Nothing triggers a Journey
I have been on the phone with Zoho support and they claim their development team needs to investigate more. However, I've found this is a pretty standard answer after a call takes any amount of time. After that, it's days and even weeks before it actually
MA2.0 Forms in landing page not pushing information to Lists and CRM**Frustrated**
Hi All, I've been frustrating for over a week now with MA2.0. I feel it still has lots of issues that needs to be addressed. My main one is that I'm unable to capture leads/contacts from my landingpage. The landingpage is supposed to send the contact
Marketing Automation Manage List leads not found in All leads.
We have been importing leads into MA through our newsletter list, but just came to realize the leads we added through the newsletter list can't be found in the all leads overview. Any ideas on how we could sync or add them to the all leads overview? Thanks
ZMA V2 is great but...
Hello In v2 there is only Shopify or Zoho Commerce, it will be great to add Woocommerce (abandoned cart) we can't use the V2 because that features is not yes implemented, we plan to use campaigns and Zoho Marketing Automation V2 both but we can't because
Unable to change the name of Lead Source Form
I'm trying to change the name of a form created against a lead source, but no matter what browser I use of how long I wait it doesn't save :
Marketing Hub Google Analytics Integration
Can anyone explain how exactly the Google Analytics integration works in Marketing Hub? I can't seem to find any information on it at all. The integration says "Import Google Analytics Report." But I can't actually find anywhere to perform this functionality and I'm also not able to see where there is any data being brought through from Google Analytics. Thanks in advance.
Sync Crm with Zoho marketing automation.
I have Zoho one. When I am in marketing automation, I go in leads, sync and crm is not linked, I do add new account and it says organization is already integrated and on the same it says account not associated. What is wrong with zoho? It is sunday evening
What is the reputation of Zoho Email System when sending emails
I want to know what is the reputation of Zoho Marketing Automation when sending emails. I have read that only 10% to 15% of the emails sent out get delivered. I understand that if Email Relay is not utilized then Zoho's reputation is pretty bad. I validate
Unable to select elements
I have a website hosted on zoho sites. On the website there is a page which includes a form created in Zoho Forms. I want an event that will track if the user completes the form and sends it. This will allow me track people who started filling in the
Zoho Marketing Font stopped recognizing French letters
Hi We have sent numerous campaigns in French using Zoho Marketing Automation. However, the last campaign prepared when sent as a test mail is not playing the French letters. Please help me as soon as possible. Regards Indo French Hub
Pop-up Display.
Hello @Zoho Marketing Automation Team, Could you update us if you have anything in your Road-map (or) Pipeline on the below requirements? ・Differentiation of pop-up display based on user access information and action history. ・Distinction of pop-up display
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