Alert: Audio Call Support to be discontinued for Old Live Chat Widget from December 31, 2025

Alert: Audio Call Support to be discontinued for Old Live Chat Widget from December 31, 2025

Action Required: Upgrade to the New SalesIQ Live Chat Widget

We're reaching out with an important update regarding the SalesIQ Live Chat Widget that requires your immediate attention.

Effective December 31, 2025, audio call functionality will no longer be supported on the old live chat widget. Not sure which widget you're using? Check out the reference guide below to identify your current version. If you're on the old widget, we strongly recommend updating to the new one immediately to ensure uninterrupted service for your customers.


Why switching to the new live chat widget is critical?

The new SalesIQ Live Chat Widget isn't just an upgrade, it's the future of your customer engagement strategy. Here's why making the switch is essential:
  1. Future-proof your operations: All upcoming updates, features, and enhancements will be exclusively available on the new widget. Stay ahead of the curve and ensure you never miss out on powerful new capabilities.
  2. 2X performance boost: Experience dramatically faster load times that directly impact your SEO rankings and provide a superior user experience for your visitors.
  3. Enhanced audio call features: The new version includes:
    1. Mobile audio call recording
    2. Direct calls via mobile SDK
    3. More reliable call quality and connectivity
  4. Accessibility compliance: WCAG-compliant design ensures you're meeting modern accessibility standards, making your chat available to all users regardless of their abilities.
  5. Advanced customization: Enjoy significantly more customization options than the previous version, giving you greater control to align the widget perfectly with your brand identity.
  6. Social channel integration: Connect your social channels directly through the live chat widget using custom CSS, providing visitors with multiple ways to reach you from a single, unified interface.

Don't wait! Update today

With the December 31st deadline approaching, now is the time to make the switch. Upgrading is straightforward, and our team is here to support you every step of the way.

For detailed information about the new widget and step-by-step upgrade instructions, refer to our comprehensive post here.

Switch now to unlock the full potential of SalesIQ and ensure seamless customer communication well into the future. Questions? Our support team is ready to help. Contact us at [support@zohosalesiq.com] or visit our help center. 

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