Issue with Merging PCs in Zoho Assist

Hi everyone,

We've encountered an issue in Zoho Assist that we hope someone can help with or has experience solving.

When installing Assist on two identical PCs (same model and ID but physically separate machines), they end up being merged into a single entry in the Assist dashboard. Even though we have two different devices, only one appears in the system. To access the second PC, we have to manually click an extra step (see attached image).

Does anyone know which IDs Assist uses to identify devices? And is there a way to modify the "Display Name" or another setting to ensure that the PCs are registered separately?

Any insights would be greatly appreciated! 😊

• Topic Participants

• Amer

• Surya Devendiran

  

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