Preserve Ticket Issue Mapping When Migrating from Jira to Zoho Projects

Preserve Ticket Issue Mapping When Migrating from Jira to Zoho Projects

Hello Zoho Projects Team,
We hope you are doing well.

We are currently exploring a full migration from Jira to Zoho Projects, and we identified a critical limitation during the migration process involving Zoho Desk integration.

Current Situation:
We use the Zoho Desk ↔ Jira integration to link Jira issues to Zoho Desk tickets.

For example:
Zoho Desk Ticket: #1234
Linked Jira Issue: #6789

During migration from Jira to Zoho Projects Jira Issue #6789 is correctly migrated to Zoho Projects as Bug #98765.

However, after migration, Zoho Desk Ticket #1234 is still linked to the old Jira issue instead of automatically linking to the new Zoho Projects Bug #98765.

This results in broken links and requires manual relinking of every migrated issue, which is not feasible for large migrations and creates serious workflow disruption.

Requested Enhancement:
We request that Zoho adds automatic link preservation during migration so when migrating from Jira to Zoho Projects, any Desk ticket linked to a Jira issue should be automatically relinked to the newly created Zoho Projects bug/task that replaces it.


Benefits:
  1. Enables smooth migration from Jira to Zoho Projects
  2. Prevents manual relinking of hundreds or thousands of tickets
  3. Preserves historical context and traceability
  4. Avoids user confusion and broken workflows
  5. Supports full Jira → Zoho Projects migration strategy

Please consider this as a high-value migration feature that will help many Jira users successfully move to Zoho Projects without losing ticket linkage integrity.

Thank you for your consideration and continued improvements to the Zoho ecosystem.

Kind regards,
Ram
    • Sticky Posts

    • Accessibility Spotlight Series - 1

      Every user interacts with products differently, what feels intuitive to one may be challenging for another. Addressing this, accessibility is built into Zoho Project's design philosophy. This helps users navigate and perform actions with ease irrespective
    • Customize User Invites with Invitation Templates

      Invitation Templates help streamline the invitation process by allowing users to create customized email formats instead of sending a one-size-fits-all email. Different invitation templates can be created for portal users and client users to align with
    • Zoho Projects - Q3 Updates | 2025

      Hello Users, The final quarter of the year 2025 has begun, and we at Zoho Projects are all set with a plan. New targets to achieve and new milestones to reach, influenced by the lasting imprint of the past quarter. 2025's Q3 saw some new features and
    • Introducing Version-3 APIs - Explore New APIs & Enhancements

      Happy to announce the release of Version 3 (V3) APIs with an easy to use interface, new APIs, and more examples to help you understand and access the APIs better. V3 APIs can be accessed through our new link, where you can explore our complete documentation,
    • Schedule Exports for Regular Project Updates

      Tracking project data often means exporting data at regular intervals. Instead of manually exporting data every time, users can schedule exports for Phases, Tasks, and Tasks in Zoho Projects. These exports can be set to run once, daily, weekly, or monthly