We have set up our Zoho Desk and the notification when a ticket is created is not triggering.
We have looked in the History of the ticket as well and no log of any notications is shown.
We followed this article but still have no luck : https://help.zoho.com/portal/en/kb/desk/for-administrators/help-desk-automation/articles/managing-notification-rules-triggers-in-zoho-desk

Are we missing something to enable notifications to work ?