Zoho Directory 2025 updates

Zoho Directory 2025 updates

Hello everyone,
Greetings from the Zoho Directory team!

2025 has been a highly successful year for Zoho Directory. We are delighted to introduce a fresh set of features, an enriched UI, and major product enhancements. These updates aim to deliver a smoother and more secure authentication process as well as enhance the user experience in the new Zoho Directory UI.

Below is an overview of the features now live, along with the latest security updates.

Features Now Live:

1. Cloud LDAP

LDAP stands for Lightweight Directory Access Protocol. Instead of installing and maintaining the LDAP server, Zoho Directory gives you an online LDAP endpoint where your users, groups, and passwords are stored and authenticated from the cloud.
Zoho Directory's Cloud LDAP works with any application, server, and device that supports LDAP.

2. BYOK

BYOK (Bring Your Own Key) is a security feature in Zoho Directory that allows organizations to use their own encryption key instead of Zoho's key Encryption key (KEK). BYOK gives your organization the flexibility to either integrate an external key manager (EKM) or manually upload an encrypted key. This key is used as the master encryption key to protect sensitive identity data stored inside Zoho Directory. With this feature, you have full control of the key that encrypts your identity data.

3. Cloud RADIUS

Zoho Directory's Cloud RADIUS (Remote Authentication Dial-In User Service) enables secure access to your organization's Wi-Fi networks. It ensures that only authorized users can access these networks without the need for an on-premise RADIUS server. Users can access the organization's Wi-Fi network using the same credentials as their Zoho Directory account through RADIUS.

4. Audit Logs

Audit logs help you to keep track of all the activities in your organization. It also enables you to detect unauthorized access or suspicious activity. You can inspect the in-depth information about a particular change, the data of the affected users, the date and time the changes occurred, and more.

5. Anomaly Detection

Anomaly detection identifies unusual, risky, or suspicious activities in your organization and highlights them in the dashboard. By enabling Anomaly Detection, the system continuously monitors user activities, login patterns, device behavior, and admin actions. If something doesn't match the user's normal behavior, it flags it as an anomaly. You can also get an overall view of the security status with a detailed dashboard view.

6. Smart Groups

Smart Groups in Zoho Directory is a condition-based user groups that automatically add users who meet certain conditions or criteria that is defined, so that admins don’t have to add them manually. Users are added to the group based on conditions like location, department, language, time zone, and more. You can define one or more conditions (smart rules), and when a user’s details match those conditions, they’re automatically added to the group.

7. Delete Users

With this release, we also bring you the option to delete users. You can now delete users from the organization when they leave the company, ensuring they no longer have access to the organizational resources. Depending on the user's roles and responsibilities, you may need to complete additional steps to remove the user from the organization, such as transferring owned data, reviewing directory-level app involvement, shifting department ownership, handling devices, and more.

Security Update: New Security Policies

The security policy framework has been revamped with more secure policies and additional user sign-in methods. The new policies are intended to enhance the complete sign-in process of your organization's users.

The policy structure has been redesigned as shown below:

1. Conditional Access Policies

With Conditional access policies, define how and when your users should be able to sign-in and access the organizational resources. When the policy is applied to users, the conditions are set for their sign-in process, along with the corresponding action that determines their access. If a user's sign-in meets the defined condition, they can access their account instantly or be allowed access after completing MFA. If the condition is not met, the user's sign-in attempt is denied.

2. Routing policies

The Routing policy defines how users of individual teams can sign in to their accounts. The members of the policy are required to sign in with the configured authentication method. It provides you with four versatile authentication modes for users to sign in, including password, passwordless, social sign-in, and IdPs.

3. Security Policies

The security policy comprises a password policy and session settings. You can enforce strong password rules, customize the user's password, and manage their sessions. With this policy, you can reduce the risk of password-related security breaches in your organization.

Wrapping up

We hope you enjoy exploring Zoho Directory's new features and enhancements along with its refreshed UI. If you have any questions or feedback, feel free to share them with us.

Regards,
The Zoho Directory Team.

    • Recent Topics

    • ISO 27001 Compliance

      What are people doing to ensure ISO 27001 compliance for their Zoho environments? It would make sense for Log360 Cloud to integrate natively with the Zoho suite, but that is not the case. It requires a gateway cluster, which is not an option for a fully

    • Zoho People - Retrieve the Leave Details - get("LeaveCount")

      Hi, Zoho People I need to collect all of an employee's leave requests for the calendar year and check how many half-days they have taken. If I run the script on the query he just modified, I can retrieve the information related to that query and use the

    • What's new in Zoho Sheet: Simplify data entry and collaboration

      Hello, Zoho Sheet community! Last year, our team was focused on research and development so we could deliver updates that enhance your spreadsheet experience. This year, we’re excited to deliver those enhancements—but we'll be rolling them out incrementally

    • Marketer's Space: New to Campaigns? Some common early mistakes that might occur

      Hello Marketers, Welcome back to another post in Marketer's Space. If you're just getting started with Zoho Campaigns, things can feel exciting and slightly confusing at the same time. You're not alone. Most early frustrations come from setup gaps rather

    • This user is not allowed to add in Zoho. Please contact support-as@zohocorp.com for further details

      Hello, Just signed up to ZOHO on a friend's recommendation. Got the TXT part (verified my domain), but whenever I try to add ANY user, I get the error: This user is not allowed to add in Zoho. Please contact support-as@zohocorp.com for further details I have emailed as well and writing here as well because when I searched, I saw many people faced the same issue and instead of email, they got a faster response here. My domain is: raisingreaderspk . com Hope this can be resolved.  Thank you

    • Workflow Rule - Field Updates: Ability to use Placeholders

      It will be great if you can use placeholder tags to update fields. For example if we want to update a custom field with the client name we can use ${CONTACT.CONTACT_FIRSTNAME}${CONTACT.CONTACT_LASTNAME}, etc

    • Need a Universal Search Option in Zohobooks

      Hello Zoho, Need a Universal Search Option in Zohobooks to search across all transactions in our books of accounts. Please do the needful Thanks

    • Implement Date-Time-Based Triggers in Zoho Desk

      Dear Zoho Desk Support Team, We are writing to request a new feature that would allow for the creation of workflows triggered by specific date-time conditions. Currently, Zoho Desk does not provide native support for date-time-based triggers, limiting

    • Why is my Lookup field not being set through Desk's API?

      Hello, I'm having trouble setting a custom field when creating a Ticket in Zoho Desk. The endpoint I'm consulting is "https://desk.zoho.com/api/v1/tickets" and even though my payload has the right format, with a "cf" key dedicated to all custom fields,

    • How exactly does "Reply assistance" work in Zoho Desk? What context is sent to the LLM?

      Hi, Im trying to better understand the technical behavior of the feature "Reply assistance" in Zoho Desk, and I couldn’t find detailed information in the current documentation. Specifically, I have questions about what data is actually being sent to the

    • Deletion Workflows

      Hello, Unless I missed it, we can't create deletion workflows. My usecase is to auto-delete junk leads. We have field called lead status, and an agent qualify all our new leads. When it's a junk lead she chose the correspondant value in the picklist. My goal is that the system delete them automatically. Is that possible? Planed ?

    • URGENTImpossible to book an appointement

      J'essaie plusieurs fois mais aucun créneau n''est disponible Message d'erreur lorsque j'essaie de sélectionner une date

    • Sendpulse SMTP/IMAP Issues

      It’s possible Zoho made some changes on their side. Sometimes, even if your regular password works, Zoho requires an app-specific password for external apps like SendPulse to connect via IMAP. You can create this in Zoho’s security settings and use it

    • Insane mail security

      I cannot access my email... anywhere. For some reason the password for the Mail app on my Mac is being rejected, it worked yesterday but now it doesn't? Ok let's try the web interface. I can access my general Zoho login with the password but if I want

    • UI issue with Organize Tabs

      When looking at the organize Tabs window (bellow) you can see that some tabs are grayed out. there is also a "Add Module/Web Tab" button. When looking at this screen it's clear that the grayed out tabs can not be removed from the portal user's screen

    • Task list flag Internal/External for all phases

      Phases are commonly used in projects to note milestones in the progression of a project, while task lists can be used to group different types of tasks together. It makes sense to be able to define a task list as either internal or external however the

    • HAVING PROBLEM WITH SENDING EMAIL

      Hi all, I'm unable to receive emails on info@germanforgirls.eu. I'm getting an error code 550. 5.1.1. invalid email recipients. Moreso, I would like info@germanforgirls.eu to be the default "send from" email and not solomon@germanforgirls.eu. Kindly see

    • Sharing my portal URL with clients outside the project

      Hi I need help making my project public for anyone to check on my task. I'm a freelance artist and I use trello to keep track on my client's projects however I wanted to do an upgrade. Went on here and so far I'm loving it. However, I'm having an issue sharing my url to those to see progress. They said they needed an account to access my project. How do I fix this? Without them needing an account.

    • Different Task Layouts for Subtasks

      I was wondering how it would be possible for a subtask to have a different task layout to the parent task.

    • Subscription went to default (@zoho.com) address instead for custom domain

      Hello! So I bought a lite sub to test things out, wanting to use my own domain. However, after passing through all the verification steps (completed now), it seems that the sub I bought was assigned to the default email that I already had with Zoho and

    • Canvas templates and font-family

      i dont understant why its always the smallest things that waste all of my time! why in some videos i see they have tamplates in the Canvas editor and i cant seem to fint it? and why oih why cant i cange the font? i just want simple Arial! help meeeeeeeeee

    • Re: Ca.gory groups and not all email addresses being added to a group emails

      Hi, I have added emails under 'Contacts' into categories but when sending a group email and putting the category name in not all email addresses go onto the email. I have refreshed the page, deleted and redone the info etc with no luck. I only found out

    • IMPORTANT

      Dear Zoho Support Team, I am currently experiencing an issue when trying to send emails from my Zoho Mail account. Each time I attempt to send a message, I receive the following error: "Unable to send message; Reason: 554 5.1.8 Email Outgoing Blocked."

    • Able to Send Emails from Zoho but Not Receiving Emails from Gmail

      Hello, I am experiencing an issue with my shopify domain email setup and would appreciate your help. Current situation: I can successfully send emails using Zoho. I can receive emails from some services (for example, Facebook). However, I cannot receive

    • Antispam validation failed for your domain in Accounts

      I tried adding a domain to zeptomail.zoho.com, but the “add domain” operation failed. The front‑end error reads: “Domain could not be added. Please contact support@zeptomail.com.” The back‑end API returned: ``` { "error": { "code": "TM_3601", "details":

    • Announcing new features in Trident for Windows (v.1.38.5.0)

      Hello Community! Trident for Windows just received a major update, with a range of capabilities that focuses on strengthening and enhancing communication. Let’s dive into what’s new! View complete technical email details. For those who need deeper visibility

    • Windows Desktop App - request to add minimization/startup options

      Support Team, Can you submit the following request to your development team? Here is what would be optimal in my opinion from UX perspective: 1) In the "Application Menu", add a menu item to Exit the app, as well as an alt-key shortcut for these menus

    • Accounting of Amazon

      I have recently started selling on Amazon.in and I am facing issues with different types of transactions: What entry to do in case of return? If I had sent two products and customer returned both the products but I had received only one and got the claim

    • Compose Emails Faster Using Templates and Snippet

      Hello everyone, We have made an enhancement to the Send as Email option in Tickets. Agents can use templates and snippets to draft their response, which helps save time and maintain consistency. The Send as Email page will display the available templates

    • Customize Colors used on graphs and charts according to users desire.

      It would be great if we could customize the graph's colors as we see fit. I hate that yellow is always the default color!

    • Emails not integrating

      My emails from Hubspot did not integrtate over. How do I fix that?

    • Creating meetings from an email

      Hi. Similar to Outlook, it would be helpful if a meeting can be scheduled from an email so that the attendees need not be manually entered every time it's created.

    • Zoho Social API for generating draft posts from a third-party app ?

      Hello everyone, I hope you are all well. I have a question regarding Zoho Social. I am developing an application that generates social media posts, and I would like to be able to incorporate a feature that allows saving these posts as drafts in Zoho Social.

    • CRM Percent custom fields: When will it show the % symbol and behave like %?

      1. Actually Percent custom fields fail to show the % symbol. 2. When in formulas Percent fields work like number: 100 x 5% = 5 ideal world 100 x 5% = 500 what happens actually 3. When importing Percent fields the % symbol has to be removed and the data

    • Deprecation of the Zoho OAuth connector

      Hello everyone, At Zoho, we continuously evaluate our integrations to ensure they meet the highest standards of security, reliability, and compliance. As part of these ongoing efforts, we've made the decision to deprecate the Zoho OAuth default connector

    • RouteIQ for Zoho FSM

      Beste, Zou wel top zijn dat we een RouteIQ hebben voor FSM aangezien we constant moeten zien wat de beste route is voor onze monteurs. Nu moeten we een speciale aparte programma hebben om de beste route te berrekenen voor onze monteurs aangezien de planning

    • Let us view and export the full price books data from CRM

      I quote out of CRM, some of my clients have specialised pricing for specific products - therefore we use Price Books to manage these special prices. I can only see the breakdown of the products listed in the price book and the specialised pricing for

    • Changes to the send mail Deluge task in Zoho CRM

      Hello everyone, At Zoho, we continuously enhance our security measures to ensure a safer experience for all users. As part of our ongoing security enhancements, we're making an important update on using the send mail Deluge task in Zoho CRM. What's changing?

    • How to Invoice Based on Timesheet Hours Logged on a Zoho FSM Work Order

      Hi everyone, We’re working on optimizing our invoicing process in Zoho FSM, and we’ve run into a bit of a roadblock. Here’s our goal: We want to invoice based on the actual number of hours logged by our technicians on a job, specifically using the timesheets

    • Inclusion is the new engagement

      When in a very challenging situation, you may have peers or friends around you saying, “Everything will be okay.” They speak to you in a way that they are connected or in a language or tone that feels close. But your inner voice comes to you in a truly

    • Next Page