Zoho Journey - ZOHO MARKETING AUTOMATION

Zoho Journey - ZOHO MARKETING AUTOMATION

I’ve encountered an issue while working with a journey in Zoho Marketing Automation. After creating the journey, I wanted to edit the "Match Criteria" settings. Unfortunately:

  1. The criteria section appears to be locked and not editable.

  2. I’m also unable to view the currently defined criteria, which makes it difficult to understand what has been set, and therefore what changes or additions are needed.

Could you please assist me with this?
I’d appreciate your help in understanding how to either edit or review the existing match criteria for the journey.

Thank you in advance!