Customers who join a Zoho Lens session from a device that doesn’t support AR can now add 2D arrows or revert the placement with Undo if it is done accidentally. Support for undo option extends to scenarios where technicians freeze the camera stream and annotate on that image. 

 

Along with the session invite sent via mail or join link, a QR code will be displayed whenever a technician sends it to a customer. This allows customers to join a session instantly just by scanning the QR code.

 

The Zoho Lens web app has been tweaked and improved for adherence to WCAG standards, making it easily accessible to all. This includes improving focus through reading mask, enhancing mobility through keyboard shortcuts and narration of screen content through voice or captions.

This new feature will help streamline field operations and digitize routine procedures. Technicians can create predefined workflows called work instructions that can be accessed and executed during a Lens session. The status of each work instruction can be tracked during a session and viewed later in Reports. Learn More.