Unattended Support?
Is there a way to initiate a support session WITHOUT a user on the other end selecting an OK button? I want to provide support and updates after hours on machines, and was wondering if there was a way to have the end user "authorize" me to do so.
Mutiple Monitors
Are there any plans for multiple monitor use in Zoho Assist Unatteded Access? I have clients that have multiple monitors. I would like to view both their screens at the same time.
Would like to use both of my monitors as a technician to view multiple monitors in unattended mode
Hi, just wanted to put in a feature request. Would you be able to add functionality for the technician to use two monitors simultaneously in unattended remote session to view two screens on the remote computer? Love this product, and the price point. Jalley
Remote Computer Screen Resolution
We have been using GotoAssist for quite some time are are considering moving to ZohoAssist. I immediately see a problem with the remote screen resolution. When we connect to an unattended computer via GotoAssist the screen resolution will match the GotoAssist window size on our technician workstation when the session starts. For example I will get a remote screen on 1920x1080 if I have the window in full screen mode, or perhaps 1297x769 if I started the session from a non-maximized window.
Remote Assist API
Hi, I am trying out ZOHO API for ZOHO Meeting. There is "createRemoteAssistance" api which i am interested. However, when i tried to test the URL ie: POST method, the returned xml say "Specified apikey [my key] is not valid.Provide a correct one." I had checked and tally that it is the correct API key gen for my ZOHO account(zapi). Though i am a Free Partner user for now, as i need to confirm this is working solution before i can upgrade to be Commercial partner. Any help is very much appreciated.
How to turn off Clipboard Copy Confirmation
Every time we use the copy function on the remote computer we received a prompt that asks if we are sure you want to copy the information Yes/NO. This is a huge time waster to click Yes every time we copy data from one PC to another. Does anyone know how to disable this prompt??
Firewall Ports, IP ranges and URL's that might need enabling for Zoho Assist
Hi Can someone tell me what ports and IP ranges need to be enabled through a firewall to allow Zoho Assist to connect? The client's machine sits the stating its connecting but I suspect the firewall is dropping the traffic. Many thanks
Sending Ctrl-C or Cmd key sequence
I'm having trouble with unattended access to my macOS machine. I cannot seem to send any Cmd or Ctrl key sequence (ie Cmd+N, Cmd+C, Ctrl-C, etc). I use terminal extensively and need too send Ctrl sequences. Zoho Assist Free from a Win10 PC to a macOS Mojave laptop. Is there a way to do this, am I just missing something?
Protecting Unattended Access Devices
Is there an option to protect unattended access enabled devices with a password the tech has to enter before getting access to the device? In our environment, not all techs should have access to all devices.
Unattended remote access for Mac???
Access Remote Computers in Unattended Mode available for Mac soon??
Rename Deivce in Unattended List
Hello! Looking for the rename option in the Unattended Device list. It seems to have been replaced with a whole bunch of options that are not available to me since I do not have the professional version.
Preventing end-users from "Blocking Access"
Is there a way that we can prevent end-users from enabling the "Block Access" feature on Zoho Assist? We would like to Gray out that option.
Maximum number of unattended computers
I have just received the message "Oops! You have reached the maximum amount of unattended computers" when I tried to install the unattended assist agent on a client's computer today. I have never received this message before and I was under the impression I had an unlimited amount of unattended agent installs (but not concurrent sessions, of course). I have the Remote Support Professional Plan. Can anyone tell me why I am getting this error message now? Thank you.
Unattended Remote Access download?
I've looked all over and can't find the download for unattended remote access. Could someone point me in the right direction? Best Regards, baxterccd
Zoho Assist is not working
All remote PCs are being prompted for Proxy setup. We can't access any remote PCs. Even customers selected "Dont show this again", we can't remotely login. Zoho, please help
Password for Unattended Access
Is there a way to set a password for unattended access? If I'm the technician, I want my customer to have a password on their computer for unattended access, so only I can access it remotely via Assist. Can I set that up? How can I be sure that no one
Zoho Assist Installer wants proxy settings
When I try to install Assist at some customer sites, the installed asks for proxy settings where none is in use. If I close the dialog without entering anything, it throws this error message: "Configuring unattended access failed due to the following reason : The request could not be processed by the server due to invalid syntax." These computers all have a direct internet connection and don't use a proxy at all. There's no VPN in use either. Is there a way to tell this to the installer? Thanks.
Shortcut to Unattended Computer
I need to have users (not techs) access a single unattended remote computer once or twice a day. Is there a means to create a desktop shortcut that would provide direct access to that computer so that are not navigating the full support interface?
How to install Assist on client computer as a unattended computer option?
1) How do I install zoho assist in order that it has work as "Unattended Computer"? I need funcionality as "TeamViewer Host" - program work in the background without user intervention when I need connect to computer 2) How many "Unattended Computer" can I make? 3) It is possible to share list od "Unattended Computer" to another technician?
Group Sorting
in unattended i tend to use the groups a lot to sort when i add a new group it seems to add to the end of the list and there is no way of sorting into alphabetic order am i missing something or is there a method?
unattended access offline if service is started while offline
hi! I have noticed an unwanted behavior with Zoho Assist unattended mode. if a computer is started while it is not connected to the internet, Zoho Assist will not go online once the connection is on. service restart fixes the problem, but it is not a solution. I suspect this can be quickly fixed, because agent does reconnect, if it was online and the connection goes down for some time. seems that only the service startup while offline creates a problem. I hope you got my point. thanx!
Share a Unattended Access
I have 4 Unattended access that I have setup. I would like to share them with other users in my company. Is this possible? Dave Brown
Remote sessions double type random letters
This is regardless of which computer I use to remote into and which one I remote control. A few months ago they all started randomly typing double letters. When I am typing something on the remote computer. I am using unattended host installs. (most of them were installed about a year ago or more) Example: (something like this) Clieent number one is doiing well. I have not updated the remote assist unattended host. Not sure the best way to do that actually. Thanks, Matt
Unattended Access Problem - PCs disappeared from list
I had several PCs in the list and they are gone. I just added another PC and it is not in my list, either on the web browser or on the client. Can anyone help me right now? Mark
failed to create unattended service
Good morning, We use ZohoUnattended.msi to install the unattended client during our imaging process. We've recently started receiving the error "failed to create unattended service" during installation. I've emailed the log files to support@zohoassist.com. Your help is much appreciated.
Unattended Access Blocked
We've been using Unattended Access for a while and usually have between 15 - 25 computers set up with it. We have one in particular that we notice over and over again says "blocked" and we have to reach out to the user to ask them about it. They are claiming
Failed to create unattended service
I have a client that when I try to install the unattended access software I am getting the error "Failed to create unattended service." Any ideas how to fix this? Thanks!
I can connect to the Unattended machine but the keyboard won't type.
From time to time I access my other computer via ZoHo Assist remotely and can use mouse but it doesn't respond when I try to click Desktop Folder. What is causing this? Both computers are PC.
local printing?
Hi. Is it possible when working on a remote computer via Zoho Asisst to print to a local printer? Thanks.
Viewing ultrawide ((remote) screen from smaller resolution?
I am trying to access my home desktop (5120 x 1440) from my 1080p laptop -- I need some files from the home PC while I'm away. The ultrawide display is SO small on the laptop display that it's VERY hard to read. Is there any way to "Zoom in" on the remote
Unattended access of Zoho Assist with Slack Integration
Can we integrate Slack with Zoho Assist to enable seamless troubleshooting on Intune laptops without sharing admin credentials with users? Specifically, we'd like to 1. Integrate Slack with Zoho Assist 2. Allow technicians to access Intune laptops for
Copy and Paste for unattended computers
Should I be able to copy and paste from client to technician computers? I have tried it in Chrome, IE, and desktop assist and it has not worked.
Why are only 6 of my unattended computers showing up in my list for Assist?
I can only see 6 of my unattended computers in my list for Assist. Everytime I add a new one, one of the others is removed. Can someone explain this to me? Am I doing something wrong? Thanks, Lezlie
Unattended - Silent
How can I hide the tray icon / pop up window during unattended remote access for silent unattended remote access?
Multiple team members to access one office PC
Hello, We have a high-performance PC in our office that we use for resource-intensive tasks. All team members need to remotely access this PC from time to time. However, when I enable remote access for myself through Zoho Assist, the PC does not appear
Corrupted video in Unattended Assist session
Like this:
Unattended Updates
I would like to see a new posting on updates for the unattended computers, I have been using it but with a lot of bugs and problems, I would like to see revision numbers so I know I am using the latest version of the unattended software, and how to upgrade to the latest version I don't see an option for this. At this point in time it is not reliable enough for me to switch from LogMeIn Central, I did purchase the technician license and do like that.
Session Report - Unattended
If we use unattended support, nothing is on the session report. This should be there.
Unattended Remote Access Computer Subscription
I am considering using Zoho Assist for a tech support business and would like to setup unattended access so I can conveniently perform support during certain time periods. If I purchase a license for 50 unattended access computers does this mean I can be setup for 50 different computers at any given time? Thanks
Zoho Assist unattended access pricing
HI Is the subscription for Unattended Access being changed? I see from the pricing page that Unattended Access is now listed separately from the number of Technicians. How will this affect affect existing subscriptions where a number (100+ ??) of unattended computers were included in a Technicians subscription? Will there be a change when we come to renew existing subscriptions or add additional technicians? Thanks Ian
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