Spread the festival spirit on your website - with SalesIQ Xmas Live Chat Widget
Merry Christmas all, Christmas is on its way. Is your website ready? Are you preparing any special holiday offers and discounts for the visitors of your website or online store? Do you want to show personalized holiday greetings on your widget? If yes, then we also have something for you to help you greet your visitors and promote all those sales and special offers. You can change your live chat widget appearance with your customized image and make them look more attractive on your website. You might
Get deeper insights about your website visitors - with SalesIQ Custom Actions
Integrate the actions on your website with SalesIQ, then watch as we automatically enrich them as powerful insights. Because, SalesIQ now gets the new addition to Track/Trigger an Action/Score based on the custom clicks, videos played, downloads, hyperlinks and much more activities that happen on your web pages. SalesIQ can not only track and report the navigation and activities from one page to the other but can also track the visitor activities happen on the page, i.e., we can trace the button
SalesIQ No Longer Working
As the subject line says.....SalesIQ has totally stopped tracking any visitors. We have a lot of traffic but none of it shows up as live visitors at all. The "Click here to Chat" tab shows as always - just not working on the back end. Is this a known issue? Ron
Google Analytics Does Not Track Visitors after Sales IQ Installed
Google Analytics is blocking 218 pages with content https:/salesiqzoho.com This occurred immediately after the Sales IQ tracking Java script was installed on the site. How can we fix this? Our website is www.nyc-officespace-leader.com Any ideas on this anyone?
Ability to have Video Chat between Agent & Visitor
Dear ZSalesIQ Team, Is having 'Video Chat' on the Roadmap? Many of our prospects request this. Best regards, Haluk
How to visiters close the chat window on smartphones?
The zoho Sales iq Chat is working fine on desktops, but when visiter use it on their mobile devices there is no way for them to close the chat window and then they end up leaving our site. Why is there no "X" for mobile users to close the chat? Can you help me make that possible on my chat? This is really effecting our drop-offs. Thank you.
mobile users not showing up
when users come to my website enabled with SalesIQ on their mobile device they do not show up. is there a way to fix this? can someone help us with this
Chat Widget do not comes up on our webiste
Hi all, we have created a chat widget on our website and use the second code snippet - Live Chat - providing both live chat and visitor tracking capability together. the code is present in our website and the floating windows do not com up automatically. whe en engage a discussion it cames up can you help ? regarde denis
how to track visitors from 2 different web site + code in newsletter
Hello Do we have to use the same code to insert for 2 different web site we own ? we only want to use tracking not "chat" at the moment Another additionnal question : do we have to put any tracking code in newsletter we send or not to match visits and zoho CRM ? if yes, where to put the code ? thanks nono
How to convert leaving visitors into hot leads?
Attracting potential visitors to the site, grabbing their interest, retaining and converting them into customers is hard enough. For which, knowing the info of the visitor who visits your website is important, but knowing the info of the visitor who leaves your website is even more important in online business. There are numerous reasons for which the visitors leave your website like, they could not find help, or couldn't reach you immediately when struck, your website navigation structure may be
Zoho CRM lead and contact records not showing visits to website
Zoho CRM lead and contact records are not being updated with visits to website by Sales IQ. What are the possible causes for this?
Send more than 1 automated chat invite to a lead?
Hi all, I'm using automation / triggers to send a canned message to my site's visitors. The first message is time based and appears after 5 second (e.g., "Hi, how can I help?"). I'd like a second message to be sent 10 seconds later (e.g., "If you need anything please let me know"). But the second message is not appearing. Is this possible? Thanks!
How do I use SalesIQ with more than one site? This is for Tracking only!!!
We have numerous sites, and have successfully installed SalesIQ in our primary site. I'd like to add another site to SalesIQ, but I want to keep the tracking separate and distinct from the primary site. Do I need to create another SalesIQ Portal? If so, how do I do that?
Delete a Sales IQ Account
Hi, I would like to know how we do to delete our Sales IQ account. Both on Zoho and from our website ? Thanks,
Integration with Unbounce
Can someone at Sales IQ please create, or show me where to find, a step by step guide similiar to the one here (https://www.zoho.com/salesiq/help/integrations/live-chat-plugin-for-unbounce.html) on how to include the JavaScript APIs that Zoho Sales IQ needs to receive from Unbounce? This is the extent of the instructions that I could find at this time: You should use the following JS API on your custom web form to set identity to the visitors, just like the web forms on Zoho CRM normally do. Please
Alerts in salesiq
I can't get alerted when visitors come to my site. I want to have blaring alerts. Can anyone help?
Smart Identifier
How do I put the smart identifier in the email campaign so no-one can see it - it always shows as a link
Multi-lingual embedded live chat with WPML
Hi, I'd like to ask how to translate the embedded chat widget using WPML? Or if there's any other way to translate it? Thanks.
InvalidStateError: Failed to execute 'send' on 'WebSocket': Still in CONNECTING state.
Hi, I'm see in my logs that some users receive this error generating from the salesIq code. Stack trace: InvalidStateError: Failed to execute 'send' on 'WebSocket': Still in CONNECTING state.
at Object.$UTS.Notifier._sendData(/salesiq/Jun_20_2016_https/js/track.js:1:49586)
at Object.$UTS.Notifier.notifyServer(/salesiq/Jun_20_2016_https/js/track.js:1:49340)
at Object.$UTS.Notifier.acknowledge(/salesiq/Jun_20_2016_https/js/track.js:1:49202)
at Object.handleUTSEvent(/salesiq/Jun_20_2016_https/js/track.js:1:44849)
Zoho forms and SalesIQ
How do I integrate Zoho Forms with SalesIQ?
Is it supported visitor's path not only IP and current page?
Is it supported visitor's path not only IP and current page? Is there image snap to see visitor's path?
Timed Messges
Hello, I am checking to see if there is a way to set a canned message on Zoho SalesIQ to pop up after an amount of time has lapsed? Like if a customer is on our site for 5 minutes a specific canned message pops up automatically.
How do I add a visitor to my CRM
How do I tie up a visitor who I have not web chatted with to a Zoho CRM contact/lead. On numerous occasions I have had visitors online who call me on the phone at the same time, so I can identify them in SaleIQ. I want to add them to my CRM/tie them up to existing leads in my CRM but I cannot find a way to do this without them having to chat with me via the SalesIQ plug in first. Is it possible to do this without the web chat?
#2 Right data, right result! Instantly select and push the visitor info from the SalesIQ chat window to Zoho CRM.
Collecting right data from the visitor and storing them is an important phase in the sales cycle. The sales cycle is the sequence of phases that a typical website visitor goes through when deciding to buy something. The course of time from the initial point of contact we make with the visitor, to identify the requirements of the visitor, the acceptance of the intended purchase, and the transaction that completes the sale. Every information gathered during the sales cycle is important to convert the
Lead Scoring - URL score
Hi there, I would like to create a rule for my lead scoring strategy. One thing I can't seem to see, is how i can assign a URL with a score. If a lead looks at a certain product, I would like a score to be assigned to that. Is this possible? It seems like such a simple thing, it must be possible, right?
Can't access salesiq.zohopublic.com since this morning
Hi, I'm trying to chat with your sales person in https://salesiq.zoho.com but the website always appear "Unable to connect"
Google Tag Manager Suddenly Stopped Loading the Chat Code
I noticed this morning that Google Tag Manger will no longer load the chat code correctly. When the code is hard coded into the page it works fine. But when I use GTM on my Joomla site with the chat code in that container the chat function is broken. Is anyone else seeing this suddenly? When I went in to repost the code into GTM Google said that I had to allow document.write. Never had to do this before. Perhaps it's something that Google changed.
Can not access salesIQ for several hours
Unable to access Sales IQ account for several hours today (still unresolved) Have upgraded account from trial to CRMPlus today but no change in access. Only message i receive is: This site can’t be reached salesiq.zoho.com took too long to respond. ERR_CONNECTION_TIMED_OUT NOTE: I can access CRM, Survey, Mail, etc... just not SalesIQ -------------- Follow up note: I have tested connection with two different internet service providers. SalesIQ page still does not load. I also get an error if I try
The lower the Response time the higher the customer satisfaction.
The support executives can handle only a limited number of chats at a time and will be under pressure if more chats routed to them. And the response time will rapidly increase by attending all the chats at a time. So how to decrease the time of reply and limit the chats routed to each executive at a time? SalesIQ has an exciting feature "User concurrent chat limit" which will route only the number of chats you set to receive at a time by your support executives. Customers will always expect to receive
SalesIQ JS encounters error & Chat Float does not display
SalesIQ was working perfectly 12 hours ago, but when i tested again today I noticed the floating "start Chat" button was not displaying, nor was the chat window. Troubleshooting: 1) I tried replacing all code in the footer (above </body> tag) for SalesIQ tracking and SalesIQ Chat 2) I moved all SalesIQ tracking and chat JS code to the header Neither of the above options produced any change. On further investigation via CHrome Dev Tools I noticed that htere is a JS API error happening when calling
How make live chat box can scroll in fix position?
I inserted the live chat box coding inside my webpage. It appear in bottom of the page but i need the live chat box can be scroll according the page movement. So can i know how solve the probelm.
Why is the visitor list doesn't show my last website visitors on top?
The visitor list is the best way to separate hot prospects with common category/interests into different lists for easier targeting. So, the sorting order is by default set based on the lead score of the visitor, which filters and tops your hot prospects on the list. That is why the visitor list looks unordered or not listed based on the recent visit of the visitor. You can also edit the sorting order according to your priority. What is Sorting the visitor list? Sorting is arranging the visitors
Schedule to get your qualified visitors delivered directly to your inbox
We are so delighted to hear that the Visitor History helps you and your sales team to be more productive. Now we're even more excited to announce that SalesIQ's - Visitor History gets a new option to Schedule the hot visitor list and receive them right in your inbox. Learn how to create your visitor list in visitor history You can Schedule to automate the process of receiving the hot visitor list by email on a regular frequency. When you filter the visitor list, use the "Schedule" option listed
Team Management and Tracking for SalesIQ
1) What functionality is available to add 'two-dimensional' lead source tracking -- for example, differentiating between Bing vs. Google Adwords searches as well as SalesIQ vs. embedded form? 2) Is there a 'round robin' functionality included with the team management, where multiple team members can simultaneously work together with a user? 3) Is there an easy way to toggle off the system, in the case that there is nobody available to chat?
Missing CSS in the Chat Button
On the Chat button, the shadow, border-radius, and border-color do not show up. Can you please look into this? Also, is it possible to do custom css to the chat widget? interviewstream.com
The chat services do not work on smart phones
Why will the chat services not work on any smart phone device and only PCs? Almost all of our traffic is smartphone based and we are unable to chat with them, please help
Wordpress is not showing
Hi, When installing the code in Wordpress, the floating button never pops up. It is not even visible. The code is visible in the source, and the customers are tracked. What is wrong?
Instalar ZohoSalesIQ
Hola Deseo instalar la aplicación para seguimiento de prospectos "ZohoSalesIQ pero me indica el siguiente mensaje de error: "Tiene la edición gratuita de la cuenta de Zoho SalesIQ y, por tanto, no se puede probar el seguimiento de usuarios. Póngase en contacto con support@zohosalesiq.com para el acceso." Seria de gran ayuda para mi, si usted puede mirar un poco en esto Gracias
Tracking ZOHO Campaign traffic in SalesIQ
I'm having trouble using "Smart Identifiers" and the Campaign link. The Smart Identifier doesn't seem to work correctly, it shows the first and last names as FNAME and LNAME even though there is a First and Last name in the contact information. The contact also shows up as new visitor rather than going to the "Current Visit Source is Campaign" column. When I use the Campaign Link " http://zohosalesiq.com/?siq_name= $[FNAME]$ $[LNAME]$ &siq_email= $[EMAIL]$" I get the following error when the link
Privacy Policy?
I am interested in the legally compliant use of Sales IQ on websites especially in Germany. Does its use need to be disclosed in the privacy policy like with Google Analytics? Can the tracking be disabled? Any experiences?
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