Built-in Telephony in Zoho Recruit

Built-in Telephony in Zoho Recruit


We’re excited to introduce Built-in Telephony in Zoho Recruit, designed to make recruiter–candidate communication faster, simpler, and fully traceable.
These capabilities help you reduce app switching, handle inbound calls efficiently, and keep every conversation connected to the right record.

Why we built this

Recruiters spend a significant part of their day on phone calls—screening candidates, confirming interviews, following up, and answering inbound queries.

Switching between Zoho Recruit and external calling tools slows this down and makes it harder to track conversations. Built-in Telephony is designed to simplify communication so you can:

  • Call candidates and clients without leaving Recruit
  • Automatically track every interaction
  • Route inbound calls to the right team without manual effort

What’s New

Native Inbound & Outbound Calling Inside Zoho Recruit

Recruiters can place calls with a single click from candidate, contact, or client records, while incoming calls are intelligently routed to the right teams. All call activity is logged automatically—no manual updates needed.

Quote

Availability 

Available for

Profile Permissions

Only users with the Administrator profile can setup this feature.

Editions

Staffing Agency and Corporate HR

Plans

Enterprise (Including Zoho One and People plus)

Modules

Candidates, Contacts, Clients

How It Works

1. Call directly from Recruit records
Recruiters click the phone icon on a candidate, contact, or client record to start a call instantly. Incoming calls are received within Recruit based on predefined call flows.

2. Automatic call logging & tracking
Every incoming, outgoing, and missed call is logged automatically. Recruiters can add notes, review call history, and track engagement without leaving Recruit.

3. Smart call routing & recordings
Incoming calls are routed to the right recruiter or team. Calls can also be recorded (based on plan and permissions) for quality checks, compliance, or training.

You focus on the conversation—Zoho Recruit handles the rest.

Use Cases

1: Interview Confirmation  

Before an interview, the recruiter places a confirmation call using the phone icon on the candidate record. After the call, the interaction is logged, and the recruiter can add confirmation notes or update the interview status

2: Inbound Call Routing to Support Team

When a candidate calls the company’s primary telephony number set up in your Zoho Recruit account, the system automatically routes the call to the support team first. If the call is not answered, it is forwarded to secondary recruiters or directed to voicemail. The support team can then handle the query efficiently, log the call in the system, and update any follow-ups as needed.
Info

Telephony Plan Details

Credits help you purchase and maintain phone numbers, make and receive calls, and store recordings of these calls. All actions related to credits and storage can be taken in the Telephony Plan Details tab.

Credits  

  1. An organization can have multiple phone numbers which are cumulatively managed using credits. 1 Credit equals $1 US. The cost of the credits will be converted into your local currency for the transaction. Purchased credits will be spent on:
  2. Number maintenance (monthly): The organization will be charged in credits each month based on the number type and country.
  3. Recording storage (monthly): Zoho provides 1000 minutes of free recording storage for each organization. If the limit is exceeded, new recordings will not be saved. To extend the recording storage, you can upgrade the telephony plan to one of the following:
    - 50,000 minutes: 25 credits/month
    - 200,000 minutes: 50 credits/month
    - 1,000,000 minutes: 75 credits/month
  4. Call activity (usage-based): Credits will be debited from the wallet for both incoming and outgoing call activities. This charge for call activity is not debited monthly. It is based on call usage. You will need to recharge your wallet when the credits are low or choose to auto recharge whenever the available credits fall below a set amount.
    Note: Click here to view the call rates for built-in telephony.

Try It Out

Enable Built-in Telephony and start making and receiving calls directly from Zoho Recruit—no third-party tools required.

For detailed behavior and usage information, check out our help article:
👉 Built-in Telephony – Help Documentation

Tell Us What You Think

We’d love to hear how Built-in Telephony is improving your recruitment communication. Share your feedback in the comments below or write to us at 
support@zohorecruit.com

Regards,
Team Zoho Recruit

    • Sticky Posts

    • Zoho Recruit Community Meetup - London 🇬🇧 (Venue Finalised)

      Hello Recruiters! We’re excited to announce that the Zoho Recruit team is coming to the UK for an in-person Zoho User Group (ZUG) Meetup in London! This is your chance to connect with fellow Zoho users, learn from experts, and walk away with actionable

    • An update to improve email delivery | Email Authentication & Relay

      Update Rollout Latest Update: Enterprise users (8th July, 2025) This update is now live for Enterprise plan users in all regions. This includes People Plus, but not Zoho One, which will be covered in an upcoming update. Professional users (31st May 2025)

    • Zoho Recruit User Group Meet-up | INDIA 2025 (Venue Finalised)

      Hello Zoho Recruit users from India, We’re pleased and excited to announce our 2025 edition of Zoho user group meet-up in India in five cities! In this meet-up, our team of experts will help you understand the intricate nuances to use Zoho Recruit better,

    • Zoho Recruit is coming to the UK | Zoho Community Learning Series

      Customers from the United Kingdom, Exciting news: We will be in London for the Zoho Recruit user meet up. Our team will help you better understand the intricate nuances of Zoho Recruit to help you hire faster, inform about new and upcoming features, and

    • Ask the experts - A live Q & A discussion on Zoho Recruit

      We are delighted to come back with another edition of Ask the Experts community series. This edition, we'll be focusing on everything about Zoho Recruit. The topics will focus on the features that are used/asked by the majority of users and also based

    • Recent Topics

    • Function #8: Add additional charges to invoices

      Here goes one of the highly sought-after custom functions in Zoho Books. If you find yourself needing to apply additional charges to customers on their invoices (say credit card surcharges, or fuel charges applicable to customers from a certain region,

    • VIsual maindmaps in Zoho notebook Ai

      Can I create and export VIsual maindmaps in Zoho notebook Ai

    • 1stDibs Integration to Zoho Inventory

      Hello is it possible to integrate my Zoho inventory and 1stDibs?

    • Community Question: Renewal vs Invoicing

      This is a question for the community. Does anyone else consider there to be a difference between a subscription renewal event and sending out a recurring invoice for a subscription? For example, let's say customer XYZ purchases a 1-year subscription to

    • cloud console support for music websites

      Hi Friends, I am not from a very technical background.. So need support from the Zoho family. I want to build a e-commerce website which is in Musical Niche. It will help people learn music & play instruments of all types. There are a few players in the market like Chordify , Guitaa, Guitar Dashboard, ChordU & few others. But I all these websites allow only a few instruments  to play. So I want to build a better  website than the one I mentioned. So wnated to know what UI & AI should I use so that

    • Scheduled Reports - Do not send empty report

      Hello, We are intensively using reports in the CRM, especially for sales managers. When data is empty, they still receive an email. Can you add an option to avoid sending the report when data is empty?

    • Is Zoho One Desktop more secure than Zoho One Web SaaS?

      Is Zoho One Desktop more secure than using Zoho One in browser? Inherently, it seems desktop would be unless you don't do things like share your pw or leave pc on. I am concerned about data being on the cloud or someone else's server and database.

    • Reminder Settings - Time Tracker

      On the time tracker in Reminder Settings I created a reminder according to the Zoho manual. But a manager asked me to change the message that goes in the email. Is it possible to change the message? I didn't find that in the Zoho manual. Another question: I configured to receive the reminder everyone who logged in less than 40 hours. Does Zoho consider less than 40 hours of the current week or the whole month? Another situation, I put it so that I and another specific user would receive the notification,

    • Create Item group from a composite Item

      I have applied my mind for hours but cannot figure this out. Can you have a composite item in an item group?. E.g. We bundle different color and size SKU's together as composite items. Also Using composite items as Bill of Materials. We want to create

    • Main difference of Zoho Recruit Corporte version and Staffing HR vesion

      Hi Zoho, I need help to fully understand what is the main key point differences of Recruit Corporate version versus the Staffing HR version? We are currently using Corporate HR version and we are looking on having an insightful automated reporting, does

    • Out of Stock items showing in Commerce

      I have over 6000 items and most are not in stock, but all items are showing up in Commerce whether they are inventory or not. What option or feature can you use to hide items in Commerce at zero or negative quantities? I currently am using Commerce for

    • Is it possible to transfer data from one related list to another within the same module ?

      In the Leads module, there is an existing default Product related list that already contains data. Recently, I added a custom multi-lookup field, which created a new related list in the same Leads module. Now, I need to move the existing data from the

    • How to implement new online payment gateway?

      Hello, Can you tell me how to proceed to implement my local payment gateway? DIBS has an open avaiable API that should be easy to implement into ZOHO BOOKS. http://tech.dibspayment.com/dibs_payment_window

    • Formula working in MS Excel , is not working in Zoho Sheets, Filter fuction which is working in MS sheets per the attached workbook / Daily update.

      Filter function , which is working in MS Excel is not working in Zoho sheets. Please help on function of filter of particular class sheets and extract students name who has more than 3.5 hours of study hours on particular day depending on date in D7 cell.

    • New in Smart Prompt: Record Assistant for contextual assistance, and support for new AI models

      Smart Prompt helps teams stay informed and move faster by providing relevant suggestions where work happens in CRM. With this update, Smart Prompt becomes more adaptable to your organization’s AI preferences. You can now choose which Large Language Model

    • Improved Integration Failure Information (And Notification Options)

      Hi, When an attachment service for example fails, you just get "Field x - Error", I can check the field it is failing on and find nothing wrong, same file size, type, dimensions, etc. so more information as to the actual issue would be helpful. And an

    • Change User Role in a Form

      Hi, When in a form, it would be good (And consistent) to be able to change the user role/permission like you can with Shared Reports, All Entries or the actual User itself, rather than having to delete the users permission and then add it back again with

    • Reassign Partially Saved Entries

      Hi, I would like to be able to go to Partially Saved Entries and like the option to delete them I would like the option to multi-select and be able to reassign them to another user to complete (Such as when a user has left the company). Thanks Dan

    • Increase the "Maximum Saved Entries per User" Options Limit

      Hi, You can create lots of saved entries, yet the Limit when you apply one is 25, we may often expect 32 to be in draft, and therefore want to enforce that, can we increase the limit of this field from 25 to 100 (As you can just turn it off and have more

    • Product Updates in Zoho Workplace applications | December 2025

      Hello Workplace Community, Let’s take a look at the new features and enhancements that went live across all Workplace applications this December. Zoho Mail Block emails without notifying the sender Block emails without sending a rejection notification

    • Zoho CRM for Gmail Extension Not Working in Brave Browser?

      Is anyone able to get the Zoho CRM Chrome Extension working in the Brave browser? They're both built on the Chromium platform and every other Chrome Extension works with the exception of Zoho CRM for Gmail so any ideas here?

    • Set Frozen Cells in the Report Settings

      Hi, It would be nice to be able to set the frozen cells in the report Settings, and have an option if this is fixed or can be changed after loading (On the next load it still goes back to the Settings). Thanks Dan

    • Microsoft Teams now available as an online meeting provider

      Hello everyone, We're pleased to announce that Zoho CRM now supports Microsoft Teams as an online meeting provider—alongside the other providers already available. Admins can enable Microsoft Teams directly from the Preferences tab under the Meetings

    • Tip of the week #26: Import/ Export calendars in Zoho Calendar.

      Any calendar on the web or calendars that you create in any other calendar application can be imported in to Zoho Calendar. This will help you to add the events from the calendars that you import to your Zoho Calendar. You also have the option to export

    • Add Zoho Forms to Zoho CRM Plus bundle

      Great Zoho apps like CRM and Desk have very limited form builders when it comes to form and field rules, design, integration and deployment options. Many of my clients who use Zoho CRM Plus often hit limitations with the built in forms in CRM or Desk and are then disappointed to hear that they have to additionally pay for Zoho Forms to get all these great forms functionalities. Please consider adding Zoho Forms in the Zoho CRM Plus bundle. Best regards, Mladen Svraka Zoho Certified Consultant and

    • Social icons, open in new tab?

      Hello, I have two social icons on my footer, Facebook and Psychology Today. Clicking on the Facebook icon opens a new tab, the Psychology Today icon does not. I would like them both to open a new tab. Am I missing a setting somewhere?

    • Real-Time Screen Annotation During Zoho Cliq Screen Sharing

      Hi Zoho Support Team, Hope you're doing well. We’d like to request the addition of real-time screen annotation tools during screen sharing sessions in Zoho Cliq video calls. 🔍 What We're Looking For: The ability for the presenter—and optionally, other

    • Autofill address using smart fields mapped over the pdf document

      Hi, I'm using mail merge to map smart fields onto PDF documents I plan to distribute for signing. I already have a Zoho Sign subscription. When mapping smart fields from the Employee form, I only see the permanent and current addresses which include the

    • How do I cap employee leave accrual

      HI there, How do I cap an employee's leave accrual? The policy is that you accrue 15 days leave annually (1.25 days a month) and once you reach 15 days, you wont accrue more until you take leave. Thank you!

    • Open sub form from a button as a popup form

      Is there a way within a form to use similar code as below to show a button in the form when clicked opens the subform for data to be added to the record being viewed in the form OpenUrl("#Form:<Customer_Delivery_Address>?<Delivery_Address>=" + input.ID,"popup

    • Dont have backup option in setting

      Hi guys. I started using zoho book a week ago. I bought premium package yet I don't have backup option in setting. I hope anyone can help me find a solution. Thanks in advance

    • Making Tags Mandatory

      When creating an expense, is it possible to make the Tags field mandatory?  I see the option in settings to make other fields mandatory, like Merchant, Description, Customer, etc, but nothing about Tags. Thanks! Kevin

    • Is there a plan to integrate zoho voice with zoho books?

      Hello, Is there a plan to integrate zoho voice with zoho books? Right now we are using the Twilio SMS integration into zoho books, but have recently decided to switch to zoho voice for calls and sms. Is there a plan to integrate zoho voice natively into

    • Pass variables to Zoho Desk via URL to create a fast new ticket landing page

      We are integrating our phone system into Zoho Desk. Currently when a helpdesk agent answers the phone, a soft client opens a new tab with zoho desk at the new case page. https://desk.zoho.com/support/companyname/ShowHomePage.do#Cases/new We would like

    • Zoho Books Extension: What Happens If Custom Fields Already Exist?

      When developing Zoho Books extensions, what happens if the target Zoho Books organization already has a custom field with the same API name as one defined in the extension? I’m asking because we originally created an on-Books version of this functionality,

    • Modular Permission Levels

      We need more modular Permissions per module in Books we have 2 use cases that are creating problems We need per module export permission we have a use case where users should be able to view the sales orders but not export it, but they can export other

    • Free Webinar on 21 January: Looking back at Zoho Mail in 2025

      Hello Zoho Community! Curious about how Zoho Mail evolved in 2025? Wondering how these updates can make your everyday email work simpler? We’ve got a session you won’t want to miss. In our Zoho Mail 2025 recap webinar, we’ll walk you through the key features

    • Cliq Networks users can see all other network users contact information

      Is there a way to hide user contact information from each user in networks? I would only like the users to see the admin's contact information, not other users. Network users information shared by default

    • Zoho Sheet - Printing - Page Breaks and Printing Customization

      I think the title is descriptive enough in that I cannot find help documentation on a simple task of adding in page brakes for separating pages on print. Thanks

    • Missing the "Find & Merge Duplicates" choice

      Hi, I am missing the "Find & Merge Duplicates" choice. I looked under the "More Actions" menu in Contacts, Accounts, Vendors, and Leads and it is not there. I have full permissions. Please assist me on finding this feature. Thanks!

    • Next Page