Availability 

Setting up Built-in Telephony

Scenario: How Zylker, Inc. sets up Built-in Telephony  

1. Allow recruiters to make and receive calls from within Recruit
   
2. Control which users can call from which numbers
   
3. Ensure incoming calls are routed to the right recruiters.
   

Step 1: Configuring up Built in Telephony

1. Navigate to Setup > Telephony > PhoneBridge
   
2. On the How would you like to proceed? page, click Set Up Now under Built-in Telephony
   

Step 2: Buy a phone number  

1. Country
   
2. Number type (Local, Mobile, or Toll-free)
   
3. Region or address (based on availability and regulations)
   

How Zylker buys a number  

1. On the Getting Started page, click Buy a number
   
2. In the Buy a number popup:
   Choose the Country
   Select the Number Type (Local, Mobile, or Toll-free). Please note that all options may not be available for the country you've chosen.
3. Select a Region or enter an Address, if prompted
   
4. Choose a number from the Available Phone Numbers list and click Next.
   
5. Verify the purchase summary and click Proceed
   
6. In the confirmation popup, click Buy Phone Number
   

Note:

To get an idea of the pricing of phone numbers, see Built-in Telephony Voice Pricing.

Once the purchase is complete, the number becomes available for use in Zoho Recruit.

Hover over a number a phone number, and click on More Options []. You will find the options:

1. Add/Modify Description
   
2. Associate with existing Call Flow
   
3. Associate with new Call Flow
   
4. Delete Phone Number
   

Step 3: Add recruiters as telephony users   and Assign Caller IDs

Next, Zylker’s admin adds recruiters who need to make and receive calls using the purchased number.

This step helps determine:

• Who can make outbound calls

• Which caller IDs are available to each user

• Whether calls should be recorded

There is no limit to the number of users that can be associated with a phone number.

Note:
If Zylker does not want to expose the actual phone number during outbound calls, the admin can enable custom caller IDs. This ensures that callbacks are redirected to a dedicated support number instead of an individual recruiter.

How Zylker adds a telephony user  

1. Go to the Telephony Users tab

2. Click Add User

3. In the Create Telephony User popup:

• Select the Recruit User

• (Optional) Assign a Telephony Group

• Enable Allow to make outgoing calls, if required

• Enable Record outgoing calls, if call recording is needed

• Select the Outgoing Caller IDs available for the user

• (Optional) Enable Allow custom outgoing caller IDs

4. Click Save

The admin repeats these steps to add other recruiters at Zylker.

Assign Caller IDs

After adding telephony users, the admin assigns caller IDs. Caller IDs determine which phone number is displayed to candidates and clients when a recruiter makes an outbound call.

This step helps Zylker:

• Control number visibility during outbound calls

• Ensure callbacks reach the right team or number

• Maintain a consistent calling identity

How Zylker adds a assign caller IDs

1. Click the Phone option at the bottom of Zoho Recruit
   
2. Select Preferences
   
3. Click + New Caller ID
   
4. Enter the phone number with country code
   
5. Click Verify
   
6. Answer the automated call and enter the 6-digit verification code
   

Step 4: Create call flows for incoming calls  

1. Minimize hold times
   
2. Route calls to the right recruiter or team
   
3. Play announcements or IVR menus
   
4. Queue calls when recruiters are busy
   

How Zylker creates a call flow  

1. Open the Call Flows tab

2. Click Create Call Flow

3. Enter a Name and Description for the call flow

4. Select the Associated Phone Numbers for the flow

5. Click Next

6. In the Call Flow Builder:

• Drag and drop the required states from the left panel

• Configure each state as needed

• Connect states to define the call path

7. Click Publish

Once published, the call flow becomes active for the associated phone numbers.

Step 5: Start calling from Zoho Recruit  

With the phone number purchased, recruiters added, and call flows configured, Built-in Telephony is now fully set up for Zylker.

Recruiters can:

• Make outbound calls directly from candidate and client records

• Receive incoming calls based on configured call flows

• Automatically log calls in Recruit

• Access call recordings and call history

All telephony activity stays within Zoho Recruit, giving Zylker complete visibility into recruiter–candidate communication.