Get live insights on business performance with the SalesIQ TV App - Now available for Apple and Android TVs!

Get live insights on business performance with the SalesIQ TV App - Now available for Apple and Android TVs!

 Hello everyone!
 
Let's start with a question - What do you think is the key to a thriving business?
 
Yes, I hear you. It's all about the customers. Success in business often starts with understanding customer needs. But wouldn't you agree that achieving this requires a well-informed team? A team that's aligned with the bigger picture, aware of your business operation trends and overall performance?
And, that is exactly what the SalesIQ TV App brings to you. Keep your teams informed with real-time updates on overall business performance, visitor metrics, and other crucial KPIs on the big screen, with the all new SalesIQ TV App, now available for Apple and Android TVs!


What is the SalesIQ TV App?

The SalesIQ TV app offers a fresh, visual perspective of your business's relevant KPIs on the big screen with live visualizations that include maps, trend graphs, and charts. Gain helpful insights into your visitor traffic, explore operator activities with details on top performers, track conversation metrics, get department insights, and analyze feedback all in one place, from the comfort of your Apple TV or Android TV.

What do you get?

1. Map view for Real-Time Visitor Monitoring

The SalesIQ TV App offers a dynamic map view that lets you monitor real-time visitor activity across your website or mobile app.
  • The map view gives you knowledge of where your visitors are coming from, providing you insights on the locations where your business is thriving and also, other locations where you could concentrate on for expansion and development.
  • Watch as visitors’ geographical locations light up the map, with ripple effects highlighting regions with high visitor density.
  • Giving you the total count of all visitors along with an emphasis on the count of returning visitors, the map view gives you an instant overview of where your audience is coming from.

2. Comprehensive Dashboard of Key Business Metrics

The dashboard offers a holistic view of your organization’s performance, with options to view data by portal-wide or department-specific perspectives. By default, the dashboard displays data for all departments, giving you a comprehensive look at the overall operations.

Image
  • Know real-time chat stats: Get a clear picture of the count of total, open, and closed chats over the last 24 hours in your portal, letting you know the chat capacity of your portal in real-time.
  • Monitor team availability: A metric to tell you exactly what your operators are doing at any given time for elevated monitoring. Get to know the real-time status of your operators i.e how many operators in your portal are currently online, engaged, offline, busy and idle with data refreshes every 2 minutes. 
  • Keep an eye on missed chats: The top five departments with the highest missed chat counts from the last 24 hours are highlighted, helping you identify where attention is needed most.
  • Customer satisfaction highlights: Gauge recent customer satisfaction with average feedback rating from the last hour. Also, get details of the top 5 negative feedback ratings from the last hour, helping you quickly address customer concerns.
  • Top departments recognition: Highlight departments that are excelling in chat volume and response time over the last hour, showcasing departments where operators are both active and efficient.
Pro-tip: The dashboard also offers a comparison trend for some reports with the actual count of the difference of data from the last week at that particular time, allowing you to see whether your numbers are better (upwards arrow in green) or not (downwards arrow in red) as compared to last week. This is available for chat metrics (overall, open and closed chats), missed chats, average waiting time, and average response time.

3. Customizable Views

  • Tailor the dashboard to display data based on portals or departments, giving you a clear picture of performance metrics that you need. So if you wanted to display the data for a couple of departments alone, you can customize the dashboard view by choosing specific departments.

  • Enable trend graph on your map view to display a line graph depicting the trend of total visitors in relation to returning visitors in hourly intervals for the last 24 hours.

Why use the SalesIQ TV App?

  • Improved visibility and transparency: The TV app facilitates clear and straightforward reports, ensuring that all team members are aware of where the team stands, allowing transparent discussions and decision-making for continuous improvement.
  • Enhanced collaboration and team alignment: By offering a shared view of data, the TV App helps align everyone’s understanding of team functioning, progress, and challenges.
  • Customer-centric focus: With the teams able to view the negative feedback received from customers, this will enable everyone to tailor their approaches more effectively to meet individual customer needs and enhance overall customer satisfaction.

Get Started Now!

For Apple TV:

  • Open the App Store on your Apple TV and search for the Zoho SalesIQ app.
  • Install the app by selecting it and tapping “Get.”
  • To log in, enter the Activation Code shown on your Apple TV in the device login screen in your browser. 

For Android TV:

  • Visit the Google Play Store on your Android TV device and search for the Zoho SalesIQ app.
  • Download and install the app.
  • Follow the login instructions to start monitoring your data.
Points to remember:
  • SalesIQ TV app is available only for Professional and Enterprise plans.
  • Only operators with administrator privileges will be able to set up the TV app.
  • TV app offers multi-device login i.e. up to 5 devices can be logged in at the same time.
  • If you are using multiple SalesIQ portals, you can easily change/select the portal right from within the TV app by navigating to Settings > Portal.
With the SalesIQ TV App, you can keep a close eye on your visitor data and team performance, making it easier than ever to manage your business. Download the SalesIQ TV App today and take your monitoring capabilities to the next level!

For more information, check out our detailed help-guides here.

Warm regards,
Hameetha

    • Recent Topics

    • Zoho Sites "pages" management page

      I have 80 plus pages on zoho sites. When I go to the "pages" link to view and edit pages, They are not in any kind of order, so I spend lots of time searching for pages when I need to edit or create new. How can I change the view order of all my pages

    • AI feature in Zoho Desk suggesting answers based on past ticket threads

      Hi I would like to suggest something that would be very useful : instead of suggesting answers based on the Knowledge Base, I think it would be great if Zia could analyze the history of all customer and agents threads, to suggest answers in new tickets.

    • Advanced Customization of the Help Center using JavaScript

      Hello everyone, The Help Center in Zoho Desk can be customized by using HTML and CSS to provide structure and enhance the page's appearance—but what if you want to add interactive and dynamic elements? You can add these effects with JavaScript, a programming

    • Introducing Zoho POS for the Kingdom of Saudi Arabia

      Hey everyone, We are excited to kick-start December with a completely personalized edition of POS for retail businesses in Saudi Arabia to help run your operations with ease. It offers four different subscription plans—Free, Standard, Professional, and

    • Unveiling Zoho Sites 2.0 - A new dimension in website building

      Dear Zoho Sites Users, We are thrilled to announce the launch of Zoho Sites 2.0 today! This refresh represents a significant step forward in the capabilities of Zoho Sites and is crucial for creating a lasting and positive impact on our customers' businesses.

    • Subform edits don't appear in parent record timeline?

      Is it possible to have subform edits (like add row/delete row) appear in the Timeline for parent records? A user can edit a record, only edit the subform, and it doesn't appear in the timeline. Is there a workaround or way that we can show when a user

    • Script Editor not an option

      I am trying to apply a script to a sheet and Script Editor is not an option. I don't want to go outside Sheets to do this (like Creator) if it can be done inside Sheets.

    • Zoho CRM - Writing Assistant Tone

      Hi Zoho CRM Team, Text in my emails often gets underlined in yellow because I tend to use a more informal tone with my client's, like using "I'm" instead of "I am". Is there some way for me to tell the system that this is my preferred writing tone, so

    • Not able to link email text.

      Kindly check Zoho Sites. I am unable to turn a text into a email link. The save button does not work. Kindly try yourself to see it not responding to save.

    • Migrate data from old to new account

      Hy, Have one Old Zoho Notebook Account with Data , want to migrate that whole Data to New Zoho Notebook Account which is in Zoho One . Is that possible ? If Yes then how?

    • Zoho Analytics Regex Support

      When can we expect full regex support in Zoho Analytics SQL such as REGEXP_REPLACE? Sometimes I need to clean the data and using regex functions is the easiest way to achieve this.

    • RTL Support for Webforms in Zoho CRM

      Dear Zoho CRM Support Team, We are writing to request an enhancement to the webform builder functionality within Zoho CRM. Currently, to create a webform in a right-to-left (RTL) language, the entire CRM instance must be set to RTL, which can be inconvenient

    • Add Custom Reports To Dashboard or Home Tab

      Hi there, I think it would be great to be able to add our custom reports to the Home Tab or Dashboards. Thanks! Chad

    • Pricing Strategies: #1 Nuances in Pricing

      When Clara first opened her digital printing shop, pricing was simple. She sold handmade greeting cards, planners, business cards, and other physical items at fixed label prices, individually and in bulk. One SKU, one price, one bill, and that's all it

    • [Free Webinar] Learning Table Series – Education Management in Zoho Creator

      Hello Everyone! We’re excited to invite you to another edition of Learning Table Series, where we showcase how Zoho Creator empowers industries with innovative and automated solutions. About the Learning Table Series The Learning Table Series is a free,

    • CRM x WorkDrive: File storage for new CRM signups is now powered by WorkDrive

      Availability Editions: All DCs: All Release plan: Released for new signups in all DCs. It will be enabled for existing users in a phased manner in the upcoming months. Help documentation: Documents in Zoho CRM Manage folders in Documents tab Manage files

    • Move attachments from one module to another with Deluge

      I have created a button that works just like the convert button for my custom modules. I would like this custom function to move any attachments in this record to the new module. I can't seem to find any documentation on how this can be accomplished.

    • Help in function code

      Hi, could someone look at the code below and tell me what 's wrong with it? After a deal creation or edition the code should find the related Account, than all open Deals for that Account and copy the field Total_Open_Deals from the Account record to

    • Automation Series: Auto-update Phase Status

      Hello Folks! You can auto-update your phase's status based on status of underlying tasks using custom functions. In this series, we will showcase how to create and run custom functions, using Deluge, with ease. Follow the steps below and automate your

    • how to add subform over sigma in the CRM

      my new module don't have any subform available any way to add this from sigma or from the crm

    • Zoho Projects - Project Details on the Project Menu

      Hi Project's team, I've helped may businesses setup and use Zoho Project and one thing I see time and time again is confusion on where to find the Project Details information. I would be much more intuitive if Project Details was on the menu before Dashboard.

    • Zoho Projects - Add Feed to Project Tabs

      Hi Projects Team, I'm working on a lightweight communications requirement for one of my customers in relation to communicating with their client users via Zoho Projects. I noticed that the Feed is only available in the Collaboration section, but you can

    • Flow - Fetch info from drop down in another module

      I am running into a road block which I thought would be a simple task. My goal - The account is assigned to a "route" which can be selected from a drop down menu and adds a tag to the account accordingly (easy enough). Now when I create a task for this

    • Show unsubscribed contacts ?

      Hello, I would like to display the unsubscribed contacts. Unfortunately, I do not have this subscription type as described in the documentation (https://help.zoho.com/portal/en/kb/marketing-automation-2-0/user-guide/contacts/contact-management/articles/subscription-type-24-1-2024#Subscription_Type_field.)

    • Zoho Developer Community Hackathon 2025 is LIVE!

      Hey developers! It’s that time of the year again — the Zoho Developer Community Hackathon 2025 is officially open for registrations! If you’ve been waiting for a chance to stretch your skills, try something new, or finally bring that idea to life, this

    • Converted Leads Not Showing in Lead Reports

      Converted leads are not showing in the Lead reports. How can I make converted leads visible in the report,

    • Text widgets in dashboards

      Having a text widget in a dashboard would help immensely. It would allow adding links to related documents, relevant CRM views, etc. It would allow adding explanations of the data displayed in the other widgets, about how to interpret them or about filtering.

    • [Webinar] Zoho Writer for content creators and publishing houses

      Managing multiple drafts, edits, and client reviews doesn't have to slow you down. Join our upcoming webinar to see how Zoho Writer helps content creators and publishing houses create, edit, and publish seamlessly—all in one place. You'll learn how to:

    • Adding Reports to Portals

      Is there a way to add Reports to portals so only the user can see report templates relevant to them?

    • How to assign one Manual to multiple Spaces?

      Hello, I have two spaces, one called tech knowledge and the other one called HR knowledge. I have a manual that is called HR tech. I want to assign this manual to HR knowledge and tech knowledge. How should I do that?

    • How can I assign courses to Spaces?

      How can I make courses show up here in this space?:

    • When will Zoho Learn be able to support SCORM files on the mobile app?

      When I click the SCORM content, I just get a message saying it's not possible yet. Yet implies that it will be coming soon. All I'm asking for is a realistic timeline so I know whether or not to invest my time in using it. If it will be soon, then I will

    • Announcing new features in Trident for Windows (v.1.35.6.0)

      Hello Community! Trident for Windows just got better with an update that makes working with your emails even more efficient. Let’s dive into what’s new! Work with PST files more efficiently. You can now do more than just view mounted PST files. You can

    • Marketing Tip #9: Track your traffic sources

      Not all marketing channels work equally well. Knowing whether your visitors come from Google, Instagram, or email helps you focus on what actually drives sales. Try this today: Check your Zoho Commerce reports or connect Zoho PageSense to see your top

    • Google Analytics import data inaccurate (as of October 11, 2025)

      We have Zoho Analytics connected to GA4 to import daily event data. This has been running without issue for a couple of years. However, a month ago we started noticing discrepancies. All data until October 10 lines up perfectly - October 11 onward is

    • E-Invoicing in Belgium with Zoho Billing

      Starting January 1, 2026, Belgium is introducing mandatory electronic invoices (e-invoicing) for all B2B transactions between VAT-registered businesses. Invoices and credits notes must be exchanged in a prescribed digital format. How E-Invoicing works

    • Zoho Recruit Slow and Freezing on all screens

      We have had an issue with Zoho Recruit for weeks being extremely slow and at times freezing.  We have 100 mega internet, and I went into each computer and updated the virtual memory so there is more available.  Also restarted all computers daily.  Still having the issues.  Almost unable to work.

    • Prevent accidental duplicate entry of Customer Ordersome

      Zoho Support has confirmed that Zoho currently does not have any method (using Deluge, flow or any other method) to alert a user when a sales order has been entered twice using the same customer reference number (i.e. a duplicate). Most ERP platforms

    • Zoho Books | Product updates | November 2025

      Hello users, We’ve rolled out new features and enhancements in Zoho Books. From translating email notification templates to the new transaction locking restrictions, explore the updates designed to enhance your bookkeeping experience. Making Tax Digital

    • Insert Image into Notebook page

      Prior to today, I could add images to my notebook pages. Today when I tried to do this I got an error message that said something like, "There's been a problem on our end. Try again later." So, I've tried all the ways I know how, but I can't insert an

    • Next Page