We have some news and reminders about how we handle support operations for Zoho users in the EU Data Center. This is part of our broader commitment to ensuring GDPR compliance and providing secure data handling for all users.

We'd like to encourage all our EU users to make the best use of the dedicated support team by using https://help.zoho.eu to submit support requests. This will connect you directly with our EU-specific support team and help ensure that EU users can track progress and get issues addressed promptly.

With dedicated support for EU users, we want to emphasize that our standard support policy remains unchanged across Zoho.

Here are the answers to common questions you may have about the transition to using the EU support addresses:  
What happens to the tickets in the IN data center?
The closed tickets will continue to stay in the IN data center. Users can log in at https://help.zoho.com and refer to them whenever needed. If one of these tickets is reopened, the support team's response will be sent from the same portal.

What happens if EU users submit tickets to non-EU support?
If a user in the EU data center creates a new ticket via https://help.zoho.com or a non-EU support email, the ticket will be forwarded to https://help.zoho.eu and the dedicated EU support email. The non-EU ticket will be automatically closed, and the EU team will provide support.  

Going forward, please connect with us through the respective EU support emails listed above.

Thank you,