Introducing Bigin's latest AI features, built for the way you work!

Hi Biginners!

In continuation of our AI journey that began on mobile and grew with the MCP release, we're bringing AI features right inside your Bigin web interface, where it makes the most impact for your business.

At Bigin, we believe in building features that are not only essential for small businesses but are also easy to use. Features that fit right into your day-to-day operations without disrupting the way you already work.

Our new AI features are a true reflection of this. We've focused on meaningful capabilities that enhance your workday and free up time for what matters most, whether that's closing more deals or building deeper, more meaningful connections with your customers.

From fully automating email replies with Zia Agents to introducing granular deal summaries that keep you on top of every opportunity, we've rolled out a host of features designed to make your daily life smoother, without requiring a steep learning curve or a complete overhaul of how you operate.

Let's dive in!

Assistive AI: Existing features, enhanced with Zia

Email Assistance

Bigin already made things easy by letting you bring your inbox into your CRM, and now it writes your emails for you too! Simply open the email composer in any deal or contact record, tell Zia what kind of email you want, and it will generate the email along with the subject line. You can also adjust the length and tone to suit your needs.

Ask Zia to Write

Prefer to write your own emails? Zia has you covered there too. Use it to rephrase, adjust tone, translate content, shorten text, or even proofread your emails before hitting send.

Proofread emails with Zia

Please refer to this help document to know more about these features.

Smart Summaries

Running late for a meeting? Did a team member just hand over a deal to you? Is your boss asking for a quick update on a customer? No need to worry!

With our strategically placed Summarize buttons, you can get Zia to summarize email threads, WhatsApp conversations, notes, and entire customer, lead, or deal records in seconds, giving you complete context right when you need it.

Email Summary

Record Summary

WhatsApp Summary

Notes Summary

Know more about this feature from this help document!

Zia Agents: Your AI-powered digital employees!

Reply Assistant: Engage customers with accurate and quick responses

If you've already set up an Email-In address for your customer-facing teams to capture incoming emails, we're taking things a step further. Reply Assistant will instantly respond to sales, support, product, or general inquiries your customers send to your email alias.

You can train the agent with your own data to deliver responses that match your brand's tone and style, specify whether it should work around the clock or only when your team is offline, and choose whether it should send emails automatically or let you review and send the generated response yourself.

Reply Assistant

Churn Analyzer Agent: Identify what's holding your sales team back

You just lost a deal. Was it because of delays in your responses? Extended negotiations? Or was the prospect simply not interested?

The Churn Analyzer kicks into action as soon as a deal is lost, carefully scrutinizing past interactions including emails, notes, calls, and activities to identify the reason behind it and share those insights directly with the sales rep.

Churn Analyzer

CrossSell Genie: Capitalize on your existing customer base

Whenever you successfully close a deal, CrossSell Genie leverages its deep understanding of your product and service offerings along with past purchasing patterns to identify potential cross-selling opportunities. It then automatically generates and sends a recommendation email to the customer, or saves it as a draft for your sales rep to review and send.

CrossSell Genie

Head to this help document and start setting up your agent now!

The three agents above are just the beginning! With Zia Agent Studio, you can build your own custom AI agents tailored to your business needs and deploy them inside Bigin using Zoho Flow. Whether it is a follow-up agent, a lead scoring agent, or something unique to how your team operates, the power to build it is now in your hands. Check out this help document to get started.

Note: These features are available on Premier and Bigin 360 plans in the US, IN, and AU DCs. EU DC support is coming soon with Bring Your Own Key (BYOK) support!

Previously launched AI features you should know about

Zoho MCP for Bigin: You can now securely connect AI tools like ChatGPT, Claude, Windsurf, and VS Code with Bigin to get detailed insights about customers and deals, perform actions inside Bigin, and manage tasks across multiple apps with simple instructions.

AI for Apple Users: Apple users, this one's for you! We've leveraged Apple Intelligence to bring smart, AI-powered daily to-do lists, interactive call transcripts, writing assistance, and record segmentation to your iPhone, iPad, and Mac.

AI for Android Users: Android users, we haven't forgotten you either! Leverage Galaxy AI for smart writing assistance and email translation, and enjoy on-device Gemini Nano reply suggestions for your WhatsApp conversations.

And that brings us to the end of this AI feature roundup! Please check them out and share your feedback in the comments!

Also, we're not done yet. Zia-powered translation, transcription, mass mail designer, and more are on their way. We'll keep you posted as and when they roll out!