Manage your social media messages from a single shared inbox

Manage your social media messages from a single shared inbox

Are you tired of jumping between apps or browser tabs to reply to your business's Facebook and Instagram DMs? Handling customer messages on social media might seem simple, but switching between multiple platforms can easily lead to lost messages, duplicate replies, or missed conversations. Plus, spending too much time toggling between apps eats into your day and leaves important tasks waiting.
With Zoho TeamInbox’s multichannel shared inbox, you can connect your email, WhatsApp Business, Telegram, Instagram, and Facebook channels all in one place. This means you and your team can see and respond to every message from one shared inbox, no matter where it came from. Managing your business’s social media DMs alongside other channels is seamless and saves you time.

Connect your Social media channels to Zoho TeamInbox
Connect Facebook Messenger channel:
A Facebook channel allows you to view and manage customer conversations from Facebook messages alongside emails and other communication channels within your shared inboxes. 
Steps to configure a Facebook channel
  1. Log in to Zoho TeamInbox.
  2. Click the Plus icon on the left pane and select Channel > Shared Channel.
  3. Provide a name for your channel and select an inbox from the drop-down list for this channel.
  4. Select Facebook as the channel type to create the channel. Click Next.
  5. The Facebook authentication pop-up box will appear. Once your credentials have been verified, your Facebook business page name will be displayed.
  6. Select the authorized Facebook page and click Create.
  7. If you want to add another Facebook account, choose Switch Account.
  8. Verify your new account, select your business page, and click Create.
Once the channel is set up, you’ll be able to access it for the selected inbox. The inbox members will be able to view and respond to Facebook messages along with other channels.
Note: You can create a Facebook channel only for shared inboxes, not personal inboxes.
Connect Instagram channel:
Creating an Instagram channel with Zoho TeamInbox will bring all of your Instagram direct messages to the selected inboxes alongside your emails.Please note that you cannot use personal Instagram accounts, creator accounts, or professional Instagram accounts that aren’t associated with Facebook pages to set up channels in Zoho TeamInbox.
Steps to create an Instagram channel
  1. Log into Zoho TeamInbox.
  2. Click the Plus icon from the left pane and select Channel > Shared Channel.
  3. Pick a name for your channel and select an inbox from the drop-down list for this channel.
  4. Select Instagram as the channel type to create the channel. Click Next.
  5. The Facebook authentication pop-up box will open. Enter your credentials and click Log in. Once authenticated, your Instagram channel along with your inbox name will appear.
  6. Select the authorized Facebook page that is associated with your professional Instagram account and click Create.
  7. If you want to add another Facebook account for the Instagram channel, choose Switch Account.
  8. Verify your new account, select your business page, and click Create.
After setting up your Instagram channel, you can access it through the designated inbox, where members can view and reply to Instagram direct messages.
Note: You can create an Instagram channel only for shared inboxes, not personal inboxes.

Ready to simplify your business messaging? Set up your favorite social channels in Zoho TeamInbox today. With everything in one view, you’ll reply faster, save time, and give customers a seamless experience. Got ideas for topics you want us to explore next? Share them with us in the comments! 
If you haven’t tried Zoho TeamInbox yet, sign up today and start your free trial.


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